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Citadines Connect Fifth Avenue New York

3.5 star property

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Photo gallery for Citadines Connect Fifth Avenue New York

Exterior
Property preview
Property entrance
Reception
Lobby sitting area

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Laundry room
  • Housekeeping

Explore the area

View in a map
15 West 45th Street, New York, NY, 10036
  • Place, 5th Avenue
    ‪2 min walk‬
  • Place, Rockefeller Center
    ‪5 min walk‬
  • Place, Times Square
    ‪6 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪51 min drive‬

Room options

View all photos for Premier Room with Two Double Beds

Premier Room with Two Double Beds | Hypo-allergenic bedding, down duvets, in-room safe

Premier Room with Two Double Beds

8.0 out of 10
Very good
(133 reviews)
  • 17 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed

Room amenity

Premier Room, 1 King Bed

8.2 out of 10
Very good
(140 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Room amenity

Standard Room

8.0 out of 10
Very good
(4 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, Accessible

Room amenity

Premier Room, 1 King Bed, Accessible

8.2 out of 10
Very good
(10 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier King Room

Hypo-allergenic bedding, down duvets, in-room safe

Premier King Room

  • Sleeps 2

View all photos for Premier Two Double Room

Hypo-allergenic bedding, down duvets, in-room safe

Premier Two Double Room

  • Sleeps 4

View all photos for Standard Room

Hypo-allergenic bedding, down duvets, in-room safe

Standard Room

  • Sleeps 2

View all photos for Accessible Premier King Room

Bathroom | Combined shower/bathtub, free toiletries, hair dryer, slippers

Accessible Premier King Room

  • Sleeps 2

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About this property

Citadines Connect Fifth Avenue New York

Hotel with a 24-hour business centre, 3-minute walk to 5th Avenue
A 24-hour business centre, a business centre and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site. Weekly housekeeping is available.
Citadines Connect Fifth Avenue New York offers 124 accommodations with a safe and coffee/tea makers. Each accommodation is individually furnished and decorated. Beds feature down duvets. LED televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, slippers, complimentary toiletries and hairdryers.

This New York hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested. Housekeeping is provided on a weekly basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
The sightseeing around Citadines Connect Fifth Avenue New York gets high marks from our customers. During your stay, you're just a quick walk from 5th Avenue. Features include free WiFi in public areas, plus a 24-hour business centre and dry cleaning service.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the local sightseeing and the clean guestrooms
  • Just a 3-minute walk from 5th Avenue and 5 minutes on foot from Rockefeller Center
  • Pets welcome for a fee
WiFi is free in public spaces. You'll find a 24-hour business centre on site. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Citadines Connect Fifth Avenue New York.

This 3.5-star New York hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Offsite parking; discounts available

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar in shower (81 centimetre high)
  • Hand-held showerhead
  • Lever door handles
  • Lift (89 centimetre wide door)
  • Portable shower seat
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (74 centimetre high)

More

  • 22 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per night
  • Maximum 1 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 28.69 per accommodation, per night.
  • A damage deposit of USD 200 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Ascott Cares (Ascott Limited)
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Holiday Inn Express Hotel New York City Fifth Avenue
Hotel Central Fifth Ave
New York City Fifth Avenue Holiday Inn Express
Holiday Inn Express Fifth Avenue
Holiday Express New York City Fifth Avenue
Holiday Express Fifth Avenue
Hotel Central Fifth Ave New York
Central Fifth Ave New York
Central Fifth Ave
Citadines Connect Fifth Avenue New York Hotel
Citadines Connect Fifth Hotel
Citadines Connect Fifth
Holiday Inn Express New York City Fifth Ave Hotel New York City
Holiday Inn Express New York City Fifth Avenue
Citadines Connect Fifth Avenue New York Hotel
Citadines Connect Fifth Avenue New York New York
Citadines Connect Fifth Avenue New York Hotel New York

Citadines Connect Fifth Avenue New York Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 839 out of 1817 reviews
Rating 8 - Good. 462 out of 1817 reviews
Rating 6 - Okay. 268 out of 1817 reviews
Rating 4 - Poor. 107 out of 1817 reviews
Rating 2 - Terrible. 141 out of 1817 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

George

Stayed 2 nights in Oct 2025

8/10 Good

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and very convenient location for our visit
Stayed 1 night in Oct 2025

10/10 Excellent

PANDORA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to everything-accomodating with any request
Stayed 2 nights in Oct 2025

10/10 Excellent

Salissa

Stayed 1 night in Oct 2025

2/10 Terrible

Brian

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were given the last room they had. No TV, no locks on the door, no a.c., Rummig toilet. And all they wanted to doscpunt was $29.00. A joke. No one should stay here.
Stayed 1 night in Sep 2025

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a really great experience the staff was very helpful and kind. the elevator does take a while but thats not anything they can fix, my suggestion take the stairs lol. Room was clean and bigger than i expected. I really enjoyed the time that i spent there
Stayed 2 nights in Oct 2025

2/10 Terrible

Glen

Disliked: Cleanliness, staff & service, property conditions & facilities
Had a terrible experience. Broken down elevator
Stayed 4 nights in Oct 2025

10/10 Excellent

Jena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, comfortable bed, friendly staff.
Stayed 2 nights in Oct 2025

2/10 Terrible

Gurgen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in took forever. First no one was even present at the counter and lined built up. Finally someone showed up and while checking someone he was texting. Next the room the paper cups had stains in it. All the ice machines are broken and elevators were occupied by staff. So people had to use the stairs. Definitely not worth the money.
Stayed 1 night in Oct 2025

10/10 Excellent

JADE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 3 nights in Oct 2025

10/10 Excellent

Audomero

Stayed 1 night in Aug 2025

6/10 Okay

Mario Rodriguez

Stayed 4 nights in Oct 2025

10/10 Excellent

Kristin

Great location and great service
Stayed 2 nights in Sep 2025

8/10 Good

Bart

Liked: Cleanliness, staff & service, property conditions & facilities
A well kept, nice little hotel very convenient to Radio City/Rockefeller and Times Square areas in midtown. Staff was very friendly and courteous. We had a great stay.
Stayed 4 nights in Oct 2025

6/10 Okay

Sarah

Business traveller
Just ok
Stayed 1 night in Oct 2025

10/10 Excellent

Shane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet hotel, clean and comfortable stay. The front desk service was amazing.
Stayed 1 night in Oct 2025

10/10 Excellent

Jacques, Henrietta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient, and nice hotel well situated. The personnel is friendly and helpful. One little thing to mention is that a small fridge is only available with a fee upon demand. When we asked for one, none were available.
Stayed 2 nights in Oct 2025

10/10 Excellent

JAMES A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect!
Stayed 1 night in Oct 2025

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints. Average small room like any other NYC hotel. Great location - especially for Christmas time! Comfortable bed!
Stayed 2 nights in Oct 2025

8/10 Good

Lee, Westminster

Stayed 1 night in Oct 2025

8/10 Good

Eva Catalina

Liked: Cleanliness, staff & service, property conditions & facilities
The property
Stayed 4 nights in Jul 2025

6/10 Okay

Megumi

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
The location is good for tourists. Many shops and restaurants nearby. It's in Manhattan, so it's a small property. The reception desk was the smallest I've ever seen. The hallway was the narrowest I've ever seen. However, the room was more spacious than i expected. The bathroom was a good size. The room was average overall. The bathroom sink was the smallest I've ever seen in the US hotels. I had the light over the sink flickering every 30 seconds. Also, there was no way to turn off the light over the top of the fixture that combined the tv, the desk, and closet. I was to bright. The phone wasn't working to call for service. There's no view. Again, it's Manhattan. There are buildings on both sides, and across the street are more buildings. My room was on the 3rd floor. Streets were noisy. Manhattan's morning is early. Staffs are ok. They're not from high-end hotels. Breakfast was included. It's a grab and go style. You can place an order the night before. The bag can be delivered to your room. There's a lounge with a nice large table for guests to sit together. There's free drink service there. Overall, it's average. I would've given 2 stars because of the malfunctioning lights and phone and the noise, but the breakfast earned 1 star.
Stayed 1 night in Oct 2025

8/10 Good

Megan

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location
Stayed 2 nights in Oct 2025

10/10 Excellent

Luciana

Stayed 2 nights in Sep 2025

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