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Citadines Connect Fifth Avenue - Times Square New York

3.5 star property

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Photo gallery for Citadines Connect Fifth Avenue - Times Square New York

A high-rise building with a '15 W' sign and a 'Citadines CONNECT' entrance.
Property entrance
A modern kitchen with a long dining table, chairs, and built-in shelves with various items.
A modern lobby with a fireplace, seating area, and large windows offering city views.
A modern living area with a fireplace, seating, and a large window overlooking a cityscape.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Air-conditioning
  • Business services
  • Laundry room
  • Housekeeping

Explore the area

View in a map
15 West 45th Street, New York, NY, 10036
  • Place, 5th Avenue
    ‪2 min walk‬
  • Place, Rockefeller Center
    ‪3 min walk‬
  • Place, Times Square
    ‪6 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪44 min drive‬

Room options

View all photos for Premier Room with Two Double Beds

A modern hotel room with two beds, a desk, and a walk-in closet.

Premier Room with Two Double Beds

8.0 out of 10
Very good
(149 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Premier Room, 1 King Bed

A modern room with a desk, chair, and a coat rack.

Premier Room, 1 King Bed

8.2 out of 10
Very good
(154 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room

A modern room with a desk, chair, and a coat rack.

Standard Room

8.0 out of 10
Very good
(6 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier Room, 1 King Bed, Accessible

A modern room with a desk, chair, and a coat rack.

Premier Room, 1 King Bed, Accessible

8.0 out of 10
Very good
(12 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier King Room

Hypo-allergenic bedding, down duvets, in-room safe, desk

Premier King Room

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Premier Suite, 1 Bedroom

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed
  • Free Wi-Fi

Premier One-Bedroom Suite

  • Sleeps 4
  • 1 Single Sofa Bed and 1 King Bed
  • Free Wi-Fi

View all photos for Premier Room with Two Double Beds

Hypo-allergenic bedding, down duvets, in-room safe, desk

Premier Room with Two Double Beds

  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

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About this property

Citadines Connect Fifth Avenue - Times Square New York

A 24-hour business centre, a business centre and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site. Weekly housekeeping is available.
Citadines Connect Fifth Avenue - Times Square New York offers 124 accommodations with a safe and coffee/tea makers. Each accommodation is individually furnished and decorated. Beds feature down duvets. LED televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, slippers, complimentary toiletries and hairdryers.

This New York hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested. Housekeeping is provided on a weekly basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
The sightseeing around Citadines Connect Fifth Avenue - Times Square New York gets high marks from our customers. During your stay, you're just a quick walk from 5th Avenue. Features include free WiFi in public areas, plus a 24-hour business centre and dry cleaning service.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the location and the clean guestrooms
  • Just a 3-minute walk from 5th Avenue and 5 minutes on foot from Rockefeller Center
  • Pets welcome for a fee
WiFi is free in public spaces. You'll find a 24-hour business centre on site. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Citadines Connect Fifth Avenue - Times Square New York.

This 3.5-star New York hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Offsite parking; discounts available

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar in shower (81 centimetre high)
  • Hand-held showerhead
  • Lever door handles
  • Lift (89 centimetre wide door)
  • Portable shower seat
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (74 centimetre high)

More

  • 22 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per night
  • Maximum 1 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 34.43 per accommodation, per night.
  • A damage deposit of USD 200 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Ascott Cares (Ascott Limited)
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Holiday Inn Express Hotel New York City Fifth Avenue
Hotel Central Fifth Ave
New York City Fifth Avenue Holiday Inn Express
Holiday Inn Express Fifth Avenue
Holiday Express New York City Fifth Avenue
Holiday Express Fifth Avenue
Hotel Central Fifth Ave New York
Central Fifth Ave New York
Central Fifth Ave
Citadines Connect Fifth Avenue New York Hotel
Citadines Connect Fifth Hotel
Citadines Connect Fifth
Holiday Inn Express New York City Fifth Ave Hotel New York City
Holiday Inn Express New York City Fifth Avenue
Citadines Connect Fifth Avenue New York Hotel
Citadines Connect Fifth Avenue New York New York
Citadines Connect Fifth Avenue New York Hotel New York

Citadines Connect Fifth Avenue - Times Square New York Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 943 out of 1982 reviews
Rating 8 - Good. 471 out of 1982 reviews
Rating 6 - Okay. 297 out of 1982 reviews
Rating 4 - Poor. 117 out of 1982 reviews
Rating 2 - Terrible. 154 out of 1982 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Kellie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff was great
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Sarit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, location was perfect.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Luke

Liked: Cleanliness
Prime location, room was as advertised.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay for a couple of days, the only thing I recommend is to go somewhere else for breakfast!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms and amazing location!!
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel and staff .Hotel is located near everything.Nice cuban restaurant right next door . Continental breakfast provided daily .Nice clean rooms... A few blocks from Grand Central station granting easy access to long island new Jersey and Connecticut would recommend staying here .
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Brianna

Liked: Staff & service
good hotel for two, nothing too extreme good location
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

EMMANUELLE

Liked: Cleanliness, property conditions & facilities
Great stay and very clean
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Ideal location will be back again!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

donna

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!! Very helpful with restaurant recommendations and site seeing . Location was great! Everything in walking distance
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff, and a very convenient location with shops nearby. Great for both short stays and business trips.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but great
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Rebekah

Liked: Cleanliness, staff & service
Clean, safe and good location
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here!
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Mario

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, great staff and super super clean!
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for NYC. Very close to midtown, theaters, and great resterant.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Venkatesh

Liked: Cleanliness, property conditions & facilities
Clean room, great location. Good for short stay.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Qi

Liked: Cleanliness, staff & service, amenities
Convenient location, clean room.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and staff were awesome! They were super friendly and helpful.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Billie

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was very friendly. The beds were comfy and the room/bathroom were fresh and clean. We felt very safe at this location. It was a great value for the price. We would definitely stay here again.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, courteous staff, and a convenient location with shops nearby. Suitable for business or short stays
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Cooper

Liked: Cleanliness, amenities, property conditions & facilities
Good stay for the time we were here, nice staff
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Leidy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Elias

Liked: Cleanliness, staff & service
Location is the Best !!! Staff was Great. Rooms and cleanliness were average. Looks like they were doing alot of upgrades around hotel.
Stayed 3 nights in Apr 2026
Verified

6/10 Okay

Daniela Galdeano

Liked: Cleanliness, amenities, property conditions & facilities
Yes, room was quite small, but was clean and the staff was really nice.
Stayed 5 nights in Feb 2026

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