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Citadines Connect Fifth Avenue New York

3.5 star property

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Photo gallery for Citadines Connect Fifth Avenue New York

Front of property
Property preview
Lobby sitting area
Property entrance
1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Reviews

8.0 out of 10
Very good

Popular amenities

  • Housekeeping
  • Pet-friendly
  • Laundry
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
15 West 45th Street, New York, NY, 10036
  • Place, Rockefeller Center
    ‪5 min walk‬
  • Place, Times Square
    ‪6 min walk‬
  • Place, Broadway
    ‪6 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪27 min drive‬

Room options

View all photos for Premier Room with Two Double Beds

Premier Room with Two Double Beds | 1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Premier Room with Two Double Beds

8.0 out of 10
Very good
(125 reviews)
  • 17 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed

Room amenity

Premier Room, 1 King Bed

8.2 out of 10
Very good
(127 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Room amenity

Standard Room

8.0 out of 10
Very good
(4 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, Accessible

Room amenity

Premier Room, 1 King Bed, Accessible

8.0 out of 10
Very good
(9 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier King Room

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Premier King Room

  • Sleeps 2

View all photos for Premier Two Double Room

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Premier Two Double Room

  • Sleeps 4

View all photos for Standard Room

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Standard Room

  • Sleeps 2

View all photos for Accessible Premier King Room

Bathroom | Combined shower/bathtub, free toiletries, hair dryer, slippers

Accessible Premier King Room

  • Sleeps 2

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About this property

Citadines Connect Fifth Avenue New York

Hotel with a 24-hour business centre, 3-minute walk to 5th Avenue
A 24-hour business centre, a business centre and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site. Weekly housekeeping is available.
Citadines Connect Fifth Avenue New York offers 124 accommodations with a safe and coffee/tea makers. Each accommodation is individually furnished and decorated. Beds feature down duvets. LED televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, slippers, complimentary toiletries and hairdryers.

This New York hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested. Housekeeping is provided on a weekly basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
The sightseeing around Citadines Connect Fifth Avenue New York gets high marks from our customers. During your stay, you're just a quick walk from 5th Avenue. Features include free WiFi in public areas, plus a 24-hour business centre and dry cleaning service.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 3-minute walk from 5th Avenue and 5 minutes on foot from Rockefeller Center
  • Pets welcome for a fee
WiFi is free in public spaces. You'll find a 24-hour business centre on site. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Citadines Connect Fifth Avenue New York.

This 3.5-star New York hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Offsite parking; discounts available

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar in shower (81 centimetre high)
  • Hand-held showerhead
  • Lever door handles
  • Lift (89 centimetre wide door)
  • Portable shower seat
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (74 centimetre high)

More

  • 22 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per night
  • Maximum 1 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 28.69 per accommodation, per night.
  • A damage deposit of USD 200 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Ascott Cares (Ascott Limited)
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Holiday Inn Express Hotel New York City Fifth Avenue
Hotel Central Fifth Ave
New York City Fifth Avenue Holiday Inn Express
Holiday Inn Express Fifth Avenue
Holiday Express New York City Fifth Avenue
Holiday Express Fifth Avenue
Hotel Central Fifth Ave New York
Central Fifth Ave New York
Central Fifth Ave
Citadines Connect Fifth Avenue New York Hotel
Citadines Connect Fifth Hotel
Citadines Connect Fifth
Holiday Inn Express New York City Fifth Ave Hotel New York City
Holiday Inn Express New York City Fifth Avenue
Citadines Connect Fifth Avenue New York Hotel
Citadines Connect Fifth Avenue New York New York
Citadines Connect Fifth Avenue New York Hotel New York

Citadines Connect Fifth Avenue New York Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 769 out of 1680 reviews
Rating 8 - Good. 440 out of 1680 reviews
Rating 6 - Okay. 243 out of 1680 reviews
Rating 4 - Poor. 102 out of 1680 reviews
Rating 2 - Terrible. 126 out of 1680 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Kerry

Travelled with family
Location was fab and room was basic but expected however not sure how a continental breakfast can be sold as a packet lemon cake and a can of orange. Would be better to have a choice. However great food stalls down the road for $2 a croissant
Stayed 2 nights in Jul 2025

8/10 Good

Katherine

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2025

10/10 Excellent

Debora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

Nian

Stayed 1 night in Aug 2025

2/10 Terrible

Shafaq

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Broken ac, very very small, hallways were hot and stinky
Stayed 3 nights in Jul 2025

10/10 Excellent

Wadner

Liked: Staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

DINNA, GLEN ROCK

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was conveniently located near Grand Central… a lot of dining options nearby… room was clean and quiet, amenities really nice, with toiletries too… breakfast in the bag was a pleasant surprise… Thank you, Citadines Connect…
Stayed 1 night in Aug 2025

8/10 Good

Angie

Stayed 2 nights in Jul 2025

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 5 nights in Jul 2025

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, room comfort

No Real breakfast food

The breakfast offered was just muffins, cheese and breads. No real breakfast food No fruit. The staff was great though. Place is located in a great spot. Bed a little hard but blankets helps with that
Stayed 3 nights in Jul 2025

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service
Disliked: Amenities
I’d come back. Location is excellent. Just need a bit more cleaning on the floor in the room. Otherwise all is great
Stayed 2 nights in Jul 2025

4/10 Poor

Nick

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Elevator Issues and Poor Management

One of the two elevators was out of service during our stay. We were on the 11th floor and management refused to move us to a lower floor, saying nothing could be done. We had to walk up and down 11 flights repeatedly. There was a long line for the only working elevator, but after waiting 15–20 minutes, it arrived full with hotel staff and laundry, leaving no room for guests. After climbing the stairs to our room, I called and asked for ice to cool a drink and was told to use the machine on the 10th floor. It was broken, and I was directed to the one on the 5th floor, again requiring stairs. The manager was unavailable in the evening, and we were told to wait until morning. When we finally spoke with him, he said the issue was with the building, not the hotel. He offered a bottle of water and a snack as compensation, claiming the elevator had just been fixed. Two minutes later, the elevator alarm sounded, and another guest got stuck. It was back out of service. Frustrated and feeling dismissed, we left the hotel.
Stayed 1 night in Jul 2025

10/10 Excellent

Daniel, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
As close to Central Park
Stayed 2 nights in Jul 2025

8/10 Good

Heather

Stayed 2 nights in Jul 2025

2/10 Terrible

Grant

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Mark

Liked: Cleanliness, property conditions & facilities, room comfort
Great location, unfortunately only one lift was working the whole stay. This caused very long delays to use as often it was full. My husband also got stuck in the lift. Water for tea and coffee in foyer was often empty.
Stayed 3 nights in Jul 2025

8/10 Good

Donald A.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the two new pairs of bedroom slippers that was in the room for the guests, that was unique. And also that they can bought the breakfast to your room.
Stayed 1 night in Jul 2025

2/10 Terrible

David

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They have two elevators, only one worked for three days. With janitorial staff trying to go u0 and down over 20 floors, it would take at least 45 minutes each time to get to our room on the 10th floor, since ir holds only 5 people! The room was dirty, the entry door would not lock unless you slammed it. Bathroom door dd not have a lock on it. No closet whatsoever or any kind of drawers to store your things. Shower head sprayed sideways instead of down. Ice machine on our floor did not work. We were supposed to check in at 3pm, our room wasn’t ready until 5 and even though we requested a room with street view we were stuck in room 1003, which has a view of another building 5 feet away filled with trash. I would absolutely never recommend this hotel to anyone! Young kids running the desk, absolutely clueless about how to run a business or deal with customers. Supremely disappointed seeing how much we spent.
Stayed 2 nights in Jul 2025

6/10 Okay

Karen

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Very bad organization of the staff! Cleaning ladies at 8am nocking the door for cleaning, way early and at checkout had to wait 15min to get an elevator. Water and electricity on and off all day not a proper shower at all. The first 2 guys in the reception distracted and gave me wrong info about parking that was supposed to be $45 for whole stance and was $100
Stayed 3 nights in Jul 2025

10/10 Excellent

Lindsey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! The hotel is in an unbeatable location, just steps from Times Square and easily walkable to countless restaurants, shops, and attractions. The staff was friendly and the room was clean and comfortable. Perfect spot for exploring the city!
Stayed 1 night in Jul 2025

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Monica

Stayed 1 night in Jul 2025

2/10 Terrible

Danaja

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Reynaldo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

6/10 Okay

Annie

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
The room was on the smaller side, which we expected, and check-in was smooth. Unfortunately, later in the evening, we noticed water leaking through the vent directly above the toilet, which splashed onto my toiletries and clothing. It was an unpleasant surprise. We contacted the front desk, and while they promptly brought extra towels to help manage the water on the floor, no further action was taken that night. At check-out, we were offered a comp for the resort fee on one room. Since I had booked three rooms and considering the inconvenience, I believe waiving the resort fees for all three would have been a more appropriate gesture of goodwill.
Stayed 1 night in May 2025

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