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Citadines Connect Fifth Avenue New York

3.5 star property

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Photo gallery for Citadines Connect Fifth Avenue New York

Front of property
Property preview
Lobby sitting area
Property entrance
Property entrance

Reviews

8.0 out of 10
Very good

Popular amenities

  • Housekeeping
  • Pet-friendly
  • Laundry
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
15 West 45th Street, New York, NY, 10036
  • Place, 5th Avenue
    ‪2 min walk‬
  • Place, Rockefeller Center
    ‪5 min walk‬
  • Place, Times Square
    ‪6 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪26 min drive‬

Room options

View all photos for Premier Room with Two Double Beds

Premier Room with Two Double Beds | 1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Premier Room with Two Double Beds

8.0 out of 10
Very good
(127 reviews)
  • 17 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed

Room amenity

Premier Room, 1 King Bed

8.2 out of 10
Very good
(129 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Room amenity

Standard Room

8.0 out of 10
Very good
(4 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, Accessible

Room amenity

Premier Room, 1 King Bed, Accessible

8.0 out of 10
Very good
(9 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier King Room

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Premier King Room

  • Sleeps 2

View all photos for Premier Two Double Room

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Premier Two Double Room

  • Sleeps 4

View all photos for Standard Room

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Standard Room

  • Sleeps 2

View all photos for Accessible Premier King Room

Bathroom | Combined shower/bathtub, free toiletries, hair dryer, slippers

Accessible Premier King Room

  • Sleeps 2

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About this property

Citadines Connect Fifth Avenue New York

Hotel with a 24-hour business centre, 3-minute walk to 5th Avenue
A 24-hour business centre, a business centre and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site. Weekly housekeeping is available.
Citadines Connect Fifth Avenue New York offers 124 accommodations with a safe and coffee/tea makers. Each accommodation is individually furnished and decorated. Beds feature down duvets. LED televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, slippers, complimentary toiletries and hairdryers.

This New York hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested. Housekeeping is provided on a weekly basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
The sightseeing around Citadines Connect Fifth Avenue New York gets high marks from our customers. During your stay, you're just a quick walk from 5th Avenue. Features include free WiFi in public areas, plus a 24-hour business centre and dry cleaning service.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the local sightseeing and the helpful staff
  • Just a 3-minute walk from 5th Avenue and 5 minutes on foot from Rockefeller Center
  • Pets welcome for a fee
WiFi is free in public spaces. You'll find a 24-hour business centre on site. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Citadines Connect Fifth Avenue New York.

This 3.5-star New York hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Offsite parking; discounts available

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar in shower (81 centimetre high)
  • Hand-held showerhead
  • Lever door handles
  • Lift (89 centimetre wide door)
  • Portable shower seat
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (74 centimetre high)

More

  • 22 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per night
  • Maximum 1 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 28.69 per accommodation, per night.
  • A damage deposit of USD 200 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Ascott Cares (Ascott Limited)
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Holiday Inn Express Hotel New York City Fifth Avenue
Hotel Central Fifth Ave
New York City Fifth Avenue Holiday Inn Express
Holiday Inn Express Fifth Avenue
Holiday Express New York City Fifth Avenue
Holiday Express Fifth Avenue
Hotel Central Fifth Ave New York
Central Fifth Ave New York
Central Fifth Ave
Citadines Connect Fifth Avenue New York Hotel
Citadines Connect Fifth Hotel
Citadines Connect Fifth
Holiday Inn Express New York City Fifth Ave Hotel New York City
Holiday Inn Express New York City Fifth Avenue
Citadines Connect Fifth Avenue New York Hotel
Citadines Connect Fifth Avenue New York New York
Citadines Connect Fifth Avenue New York Hotel New York

Citadines Connect Fifth Avenue New York Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 782 out of 1702 reviews
Rating 8 - Good. 447 out of 1702 reviews
Rating 6 - Okay. 245 out of 1702 reviews
Rating 4 - Poor. 101 out of 1702 reviews
Rating 2 - Terrible. 127 out of 1702 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Kemi

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness

Not so good first impression

The room itself was clean. The lobby was clean. The staff were very helpful. However, the hallway is after you leave the elevator the floor is carpeted and very dirty. The walls were very dirty as well and really created a bed first impression when you walked out of the elevator.
Stayed 1 night in Aug 2025

10/10 Excellent

Mestli

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There's an amazing pub next door to the hotel called Maria's it's an Irish pub with amazing food. The a/c in the hotel roooms is amazing and they're very accommodating with upgrading my room when they ran out of the one I booked prior.
Stayed 1 night in Aug 2025

4/10 Poor

Nick

Liked: Cleanliness, property conditions & facilities

Never again

Well if you like to be left alone after a long day of checking out this amazing city, don't bother putting the do not disorganized as the staff just ignore it. Couldn't keep the coffee out hot water filled up in the lobby, the one imenity they do have. Convenient location, but gotta step up your game to compete with other hotels in the area.
Stayed 4 nights in Aug 2025

2/10 Terrible

Zhisheng

Disliked: Staff & service, amenities, property conditions & facilities
Terrible service. Do not recommend
Stayed 2 nights in Aug 2025

4/10 Poor

Haidar

Travelled with family
Disliked: Staff & service, room comfort

Rude receptionist

This hotel only had a good location. It is just a 7 minute walk from Times Square. Everything else is bad. I had a few bad encounters with the guy at the reception. He was extremely rude, bossy and arrogant. I should have asked his name. We told him many times that we require a bed service in which the sheets are changed but it had been 2 days and there was no bed service. Moreover, their breakfast is terrible. There is no proper breakfast service they literally give you a small bag and they fill it with a juice box and muffin and hang it outside your door in the morning. We paid soo much for such a pathetic breakfast service. We were expecting to have a proper breakfast buffet in a decent sitting area but there was no such thing. Also they did not mention on their website and the website we booked on that there is a $ 200 deposit we have to give before checking. So in total the room was $700 with the $200 deposit. After they gave the deposit back they mentioned at the very last minute that there is a residence fee of $85. It is absolutely ridiculous. They just try to rip you off from your money. We asked the same rude guy regarding the deposit and he said that every hotel requires a deposit. And I said that we have been to many hotels in the UK and Ireland but there is no such thing as a deposit over there but he rudely refused with such an arrogant tone.
Stayed 3 nights in Aug 2025

8/10 Good

Christina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
X
Stayed 2 nights in Aug 2025

6/10 Okay

Marietou, NORTH POTOMAC

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
No smoke detector in the room. They installed one after we complained. Also the bathroom was not very clean.
Stayed 2 nights in Aug 2025

6/10 Okay

Jose

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good location, but the rooms was too small and dirty bathrooms
Stayed 2 nights in Aug 2025

10/10 Excellent

Alireza

Stayed 3 nights in Jul 2025

10/10 Excellent

HIRAL

Business traveller
Liked: Cleanliness, staff & service, amenities
location, cleanniness
Stayed 4 nights in Aug 2025

10/10 Excellent

Rui

Stayed 1 night in Aug 2025

6/10 Okay

Luz

Stayed 2 nights in Aug 2025

4/10 Poor

Jessica

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
At check-out, they forgot to return the deposit for two rooms. Three weeks later, we still haven’t received anything. This policy of holding fees for such a long period is unacceptable, especially since we have received no updates.
Stayed 2 nights in Jul 2025

10/10 Excellent

GISSELA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was super close to everything
Stayed 2 nights in May 2025

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

6/10 Okay

Backer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Let me start with the positive feedback, the hotel is clean, new, in the middle of everything and a lot of dining options around it. The negative feedback is that the room and washroom is very very very small even for 2 persons. There were more options with specious rooms within the same price range.
Stayed 3 nights in Aug 2025

10/10 Excellent

Cinthya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

2/10 Terrible

ULISSES Lionel

Stayed 3 nights in Aug 2025

8/10 Good

Jermaine

Liked: Cleanliness
Great experience
Stayed 1 night in Aug 2025

10/10 Excellent

Cory

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

HIRAL

Liked: Cleanliness, staff & service, property conditions & facilities
LOCATION GREAT
Stayed 1 night in Aug 2025

10/10 Excellent

maria fernanda santos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

4/10 Poor

Melanie

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front desk was rude and unwelcoming :(
Stayed 1 night in Aug 2025

10/10 Excellent

Mehmet

Stayed 3 nights in Aug 2025

6/10 Okay

Kaitlyn

Travelled with group
Liked: Staff & service, room comfort
Stayed 3 nights in Aug 2025

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