I would like to express my
dissatisfaction and request a solution to the issue I experienced today during my check-in process. Upon arriving at my hotel, I was informed that it was overbooked and was given a letter redirecting me to a nearby hotel.
When I arrived at the second hotel, I had to wait in line for 30 minutes, only to be told that Hudson Yards should have called ahead. As a result, we had to walk back again. This entire situation has taken over an hour and half.
I have always booked through Expedia and have never experienced an overbooking issue before. As a customer, I feel mistreated and deeply disappointed by the lack of coordination and care.
Mysteriously, after we returned from the other hotel, a room suddenly became available - the exact same room type I had originally booked. I find this very confusing and frustrating. There was no upgrade or change; it was simply the room I had already reserved.
Also, the sheets were moldy, the bathroom was dirty, and so was the floor in the room. I will never stay at this hotel again.