4/10 Poor
Greg
Travelled with partner
4 Sept 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
My room was not clean upon check in. Floor was dirty, bathroom was not cleaned well, soap was used. Bed did not have a headboard and the blanket was literally a sheet. Got put into a room on the ground floor and it was so noisy and could hear people in the lobby and outside on the street, sirens blaring. I asked for a different room. They could not switch us at that time. We requested to be switched to a higher floor, but they could not because we had booked a lobby floor room, no where did it mention I booked a lobby room. We asked again and then we were told that all other rooms were booked. So which reason was it? Something tells me they lied about everything being booked. Again the new room was not fully clean, still very noisy even though they said it would be quieter. We had housekeeping clean our room, the bed was not even made, all they did was spread the blanket out and that’s it. The shower took forever to get hot and the temperature gauge was installed incorrectly so hot water was on the wrong side. There was a cockroach in the bathroom…. I understand it’s New York City but come on… all these things added up for a poor experience.
Greg
Stayed 4 nights in Aug 2025