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Romana Hotel - NYC

2.0 star property

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Lobby
Arcade
Lobby
View from property
Free cots/infant beds, free WiFi, bed sheets, alarm clocks

Reviews

6.8 out of 10

Popular amenities

  • Free Wi-Fi
  • Gym
  • Business services
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
38-59 12th Street, Long Island City, NY, 11101
  • Place, Queensbridge Park
    ‪5 min walk‬
  • Place, Gantry Plaza State Park
    ‪11 min walk‬
  • Place, Memorial Sloan-Kettering Cancer Center
    ‪4 min drive‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪29 min drive‬

Room options

View all photos for Twin Room, Multiple Beds, Non Smoking

Twin Room, Multiple Beds, Non Smoking | Free cots/infant beds, free WiFi, bed sheets, alarm clocks

Twin Room, Multiple Beds, Non Smoking

  • 19 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Double Room, 1 King Bed, Non Smoking

Double Room, 1 King Bed, Non Smoking | Free cots/infant beds, free WiFi, bed sheets, alarm clocks

Double Room, 1 King Bed, Non Smoking

  • 19 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Romana Hotel - NYC

Hotel in Long Island City with fitness centre and 24-hour front desk
This smoke-free hotel features a fitness centre, a 24-hour front desk and free Wi-Fi in public areas. Other amenities include multilingual staff assistance.
Romana Hotel - NYC offers 152 accommodations with coffee/tea makers. Flat-screen televisions are featured in guestrooms.

Bathrooms include baths or showers. This Long Island City hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
During your stay at Romana Hotel - NYC, you'll be close to 5th Avenue. Features include free WiFi in public areas, plus a gym and meeting rooms.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Amenities include meeting rooms, multilingual staff and a lift
  • On-site recreation includes a gym
  • 6 minutes by car from 5th Avenue and 7 minutes from Central Park
Romana Hotel - NYC offers its guests a fitness centre, multilingual staff, and a lift. Public spaces have free WiFi.

This Long Island City hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • Gym

Family friendly

  • In-room cot

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (173 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • 11 floors
  • Built in 2014
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay
  • Service fee: USD 15 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests who have not received COVID-19 vaccination
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Parcel deliveries will be accepted only for guests in house or checking in on the day of receipt. Any deliveries received before or after a guest's stay will be returned. The property cannot be held responsible for lost or damaged goods.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Howard Johnson Long Island City Hotel
Howard Johnson Long Island City
Howard Johnson Long Island City New York
Howard Johnson Wyndham Long Island City Hotel
Howard Johnson Wyndham Long Island City
Howard Johnson Long City
Romana Hotel
Romana Hotel - NYC Hotel
Romana Hotel - NYC Long Island City
Romana Hotel - NYC Hotel Long Island City
Howard Johnson by Wyndham Long Island City

Romana Hotel - NYC Reviews

Reviews

6.8
Rating 10 - Excellent. 198 out of 1001 reviews
Rating 8 - Good. 359 out of 1001 reviews
Rating 6 - Okay. 201 out of 1001 reviews
Rating 4 - Poor. 100 out of 1001 reviews
Rating 2 - Terrible. 143 out of 1001 reviews

7.2/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Terrible

Allen, Chicago

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a little outdated, there was a stale smell throughout the building, the AC in the room barely worked, and the room was not the cleanest. At one point during our stay, the room key stopped working, so we had to get a new key card. Our room also had no curtains and the rooms are super well sound proofed, so with the combination of the sun coming in the room and the noise within the hotel led to little sleep. The area around the hotel is fine. Not really the cleanest part of Queens.
Stayed 3 nights in Sep 2025

4/10 Poor

Christina

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The first room I was given had no power to the entrance light and no power to the AC. The second room was filthy. The floor had a layer of grime on it that I had to clean off myself because my bare feet were sliding through it. The amount of dirt I got off the floor was disgusting. There was black mold in the shower. The bed was a nice size. The AC in the second room worked very well but the second night my key card no longer worked. The Front Desk guy was very helpful, however
Stayed 2 nights in Sep 2025

2/10 Terrible

yunury

Stayed 1 night in Sep 2025

2/10 Terrible

Lizeth

Disliked: Cleanliness, staff & service, room comfort
Staff, needs good customer service
Stayed 2 nights in Sep 2025

2/10 Terrible

Jamey

Business traveller
Disliked: Cleanliness, staff & service
No toilet paper in the bathroom when I asked for an iron I was told I couldn’t get one I asked for the manager and was told that was private information and couldn’t be given to me. The area around the hotel wasn’t the cleanest and the staff was rude and disrespectful to the point where I felt like it was racially motivated
Stayed 1 night in Sep 2025

6/10 Okay

Dimitar

Liked: Cleanliness, staff & service, room comfort
for the money you pay it is reasanable. it is just a few stops with the metro from the manhattan which is the best. for the neihbeirhood you have to be prepared.
Stayed 3 nights in Sep 2025

8/10 Good

Edmund

Business traveller
Liked: Cleanliness, staff & service
It's a fairly simple property that seems like a de-branded property. I took a chance because it was value priced and I feel great about my choice. It was clean and much of the space was redone new tile / bathroom and vinyl floor. Simple amenities. Neighborhood was interesting but not dangerous. Lots of food options around and 24hour bodega. Reservation system slowed down the front desk a little bit but they're trying. I would stay there again for the price. 5 minute walk to the subway.
Stayed 3 nights in Sep 2025

4/10 Poor

Sandra

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The room was clean when we arrived, but we had half a roll of toilet paper and when we asked for refill repeatedly we did not receive any. We had to buy our own. No housekeeping the towels started to smell like mildew. No complimentary breakfast as advertised. No light outside the entrance made it hard to find and
Stayed 6 nights in Sep 2025

4/10 Poor

Renald

Disliked: Staff & service, amenities, property conditions & facilities
Not a good experience
Stayed 5 nights in Sep 2025

4/10 Poor

Sheila

Disliked: Cleanliness
Stayed 2 nights in Aug 2025

4/10 Poor

Brett

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed for 7 days yet room was not cleaned once. Room had no glasses. Property very beat up with strange smell in my room I swear was urine. Location is very convenient to get to manhattan. Owners should put a little effort to make the property pleasant.
Stayed 7 nights in Sep 2025

6/10 Okay

Martin

Travelled with group
Disliked: Staff & service
À l arrivée le Check inn a été assez long pour finalement nous donner une chambre et quand nous sommes arrivés nous sommes entrés et il avais déjà quelqu un couche dans le lit … nous avons du retourner au desk et là sa été encore plus long pour nous retrouver une chambre et nous étions pas les seules a voir ce problème. c es quand même inquiétant a ce demander quand nous serons parti si y va avoir des gens qui vont aller dans notre chambre . Deuxième chose y avais un frigo mais n étais pas brancher et le fil ne se rendais pas a la prise … Et pour finir ya eux des frais de 50$ de charger de plus que ce que y étais indiqué sur site
Stayed 2 nights in Sep 2025

2/10 Terrible

Chatur

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

2/10 Terrible

Saul

Stayed 1 night in Sep 2025

2/10 Terrible

Sironsi

Stayed 2 nights in Sep 2025

4/10 Poor

Sean

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
I was checked into an occupied room at first, then had no TP in my room upon check in. The hotel was clean, but there is no iron to iron your clothes in the hotel at all. There is no cable only antenna TV (couldn’t watch Monday Night Football) and the area was not very good. Air conditioning was not working in my room the first night but thankfully was cool and I could crack the window.
Stayed 2 nights in Sep 2025

2/10 Terrible

Dan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel in NYC

Do NOT stay here, complete disaster. How Hotels.com allows them online is beyond me. The room lacked the following: There was no shower curtain and front desk just shrugged. There was no tv remote or a way to turn on the tv. There was no closet. There were two beds that were extremely uncomfortable and lumpy. The sink worked. Although no closet there were a few hooks screwed into the wall. There were several Jesus stickers on the doors and wall.
Stayed 1 night in Sep 2025

6/10 Okay

Shelley

Disliked: Cleanliness, property conditions & facilities, room comfort

No TV Remote To Start...

This was my closet. Notice anything missing?
Dirty light switch that says where the hair drier is...
The only thing under the sink cabinet was a sopping wet rag in a pool of water.
Stayed 3 nights in Sep 2025

4/10 Poor

MIRA

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Hotel is no service available yet
Stayed 3 nights in Sep 2025

6/10 Okay

Emmanuella

Stayed 2 nights in Sep 2025

2/10 Terrible

Ivan

Disliked: Staff & service, property conditions & facilities
Well I came to check in before 3, just to get my room faster when the room was ready, I got 15usd charge, then came back at 3:30, the guy in the front desk told me I had no payment, I had to pay twice, that last guy was impolite and unnecessary rude.
Stayed 1 night in Sep 2025

2/10 Terrible

DILLIAN

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will never go there again.
Stayed 5 nights in Sep 2025

6/10 Okay

Stephanie

Stayed 2 nights in Sep 2025

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Don’t do it. Trust me.

Don’t do it. The positive reviews have to be fake. Doesn’t show up on navigation as it should. Charged $30 upon arrival for no reason. Key didn’t work first time. No towels - literally air dried - funny, but dumb. 2 small square pillows. Very comfy bed. Just spend the extra and get a real room, this place is not for real. We went down in the morning to request towels and dude literally just added us to a very long list of names and room numbers. We just air dried and got out of there. Literally no towels of any size.
Stayed 1 night in Sep 2025

4/10 Poor

Abhijeet

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Room AC barely functioned. No clue why the design of the room would have it where the AC unit is in the windowsill but with the curtains installed in front. Room was incredibly stuffy, we ended up leaving a night early unfortunately.
Stayed 2 nights in Sep 2025