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Rutland Arms

3.0 star property

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Photo gallery for Rutland Arms

Terrace/patio
Bar (on property)
Interior entrance
Superior Twin Room | Individually decorated, individually furnished, iron/ironing board
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Business services
  • Bar

Explore the area

View in a map
33 High Street, Newmarket, England, CB8 8NB
  • Place, National Horseracing Museum
    ‪3 min walk‬
  • Place, Newmarket Racecourse
    ‪3 min drive‬
  • Place, University of Cambridge
    ‪34 min drive‬
  • Airport, London (STN-Stansted)
    ‪55 min drive‬

Room options

View all photos for Double

Individually decorated, individually furnished, iron/ironing board

Double

  • City view
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Twin

Twin | Individually decorated, individually furnished, iron/ironing board

Twin

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Double for Sole

Individually decorated, individually furnished, iron/ironing board

Double for Sole

  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Double Room

Individually decorated, individually furnished, iron/ironing board

Superior Double Room

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Twin Room

Superior Twin Room | Individually decorated, individually furnished, iron/ironing board

Superior Twin Room

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Four Poster Double Room

Individually decorated, individually furnished, iron/ironing board

Four Poster Double Room

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Family Room

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

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About this property

Rutland Arms

Along with a restaurant, this hotel has a bar/lounge and 24-hour room service. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities, a 24-hour front desk and a TV in a common area.
Rutland Arms offers 46 accommodations with a hairdryer and an iron/ironing board. Each accommodation is individually furnished and decorated. 32-inch flat-screen televisions come with digital channels.

Bathrooms include a combined bath/shower unit and complimentary toiletries. This Newmarket hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

During your stay at Rutland Arms, you're just a quick walk from National Horseracing Museum. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy British cuisine while dining at Carriages
  • Amenities include meeting rooms, laundry facilities and a terrace
  • Just a 3-minute walk from National Horseracing Museum and a 3-minute drive from Newmarket Racecourse
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Rutland Arms also features a terrace, laundry facilities, and 24-hour room service. Free self parking is available.

Guests are served a free full breakfast daily from 7 AM to 10 AM.
Carriages – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7 AM to 10 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Carriages

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking

More

  • 4 floors
  • Banquet hall
  • Built in 1780
  • Georgian architecture

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle

More

  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Portable fan

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 11 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g. directions)
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 25.00 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: GBP 25.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. Guests who plan to drive should contact this property in advance for more details (e.g. directions). For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Free in-room WiFi has a 2-device limit.

Property is also known as

Rutland Arms
Rutland Arms Hotel
Rutland Arms Hotel Newmarket
Rutland Arms Newmarket
Rutland Arms Hotel
Rutland Arms Newmarket
Rutland Arms Hotel Newmarket

Rutland Arms Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 116 out of 555 reviews
Rating 8 - Good. 236 out of 555 reviews
Rating 6 - Okay. 145 out of 555 reviews
Rating 4 - Poor. 39 out of 555 reviews
Rating 2 - Terrible. 19 out of 555 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

DS Smith PLC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always great stay, good location, great food, friendly staff, had a good night sleep, lovely rooms and comfortable beds.
Stayed 4 nights in Sep 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Very old looking hotel which is due a refurb in 2020. Staff were good. would dI book again...yes I would.
Stayed 2 nights in Dec 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
moquette sui gradini della scala principale molto rovinata. Per andare in camera dovevo salire al primo piano, un lungo corridoio, poi fare ancora una piccola rampa di scale , poi un corridoio al freddo, poi scendere una rampa di scale ed un altro corridoio (l'albergo ha camere accorpate in uno stabile attiguo). Sala breakfast molto fredda.
Stayed 3 nights in Dec 2019
Verified

6/10 Okay

Ian

Liked: Cleanliness
Comfortable Bed. Room very small. Public areas shabby, carpets threadbare. Breakfast service poor but quality of food OK. Overall overpriced for the quality on offer.
Stayed 2 nights in Nov 2019
Verified

2/10 Terrible

Mark

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible
Stayed 1 night in Nov 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is set in a good location ,good parking facilities and very welcoming staff ,foid was good and rooms were clean and tidy as was hotel . There was nothing to dislike we will be staying there again.
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
The friendly staff made us feel most welcome. Bar food was excellent.
Stayed 1 night in Nov 2019
Verified

4/10 Poor

Stephanie

Disliked: Staff & service, property conditions & facilities, room comfort

Overpriced and very tired!

This hotel has definitely seen better days. The carpets both in public and bedrooms are worn, and gives a poor impression of the place. The plumbing in the bathroom was terrible and the shower and bathroom suite would have been modern in the 1970s. It certainly is not value for money and I was pleased to leave after spending 2 nights there on business. Breakfast was good, but you felt you were imposing on the staff by interrupting their private chats to ask to order some coffee.
Stayed 2 nights in Sep 2019
Verified

4/10 Poor

Lee

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Grotty

Food was Terrible room smelt of smoke And was disgusting, the bed was like an Ironing board.
Stayed 1 night in Nov 2019
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was filthy. The beds were badly made, with a grease stain on a decorative cushion. The windows and frames were really dirty as was the desk and the coffee and tea tray. Worst of all was the bathroom. The underside rim of the toilet was dirty, the shower/tap combination corroded and the shower curtain grubby. The heated towel rail didn't work BUT worst of all there was BLOOD on the sink tap and the wall. Despite reporting this at once, nothing was done and the room remained the same. I cleaned up the blood. The hotel is very tatty with too few staff. Breakfast service on the first day was awful and there was no white bread available. The one good thing was dinner in the restaurant which was very nice. I was given a £50 refund, which on reflection I wish I had not accepted but was in a rush to leave. This hotel cost £120 per night, which under the circumstances is outrageous.
Stayed 2 nights in Oct 2019
Verified

6/10 Okay

Gavin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Terrible shower

Hotel is in need of a revamp!! Bathrooms especially!! You literally have to run around in the shower to get wet. I live my life in hotels and I ask for a comfy bed and a decent shower!! Sadly this failed massively in the shower department. Breakfast was nice and staff friendly but it’s let down by its amenities!!
Stayed 3 nights in Oct 2019
Verified

6/10 Okay

paul

Liked: Staff & service
Put in older rooms, showers are the worst I've had , you have to run round to get wet
Stayed 2 nights in Oct 2019
Verified

8/10 Good

Paula

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Staff were lovely. The hotel is very tired and needs so much work. The actual building is beautiful. In saying that the beds were very comfy however the light bulb had gone in the bathroom so very dark. Great location
Stayed 2 nights in Oct 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely old hotel and keeps all its heritage , large room we stayed in with 4 poster bed was more like a suite , Lovely stay and very welcoming staff , even made it for breakfast on our check in day , Only on downside some of the fixtures are a bit worn but i suppose that comes with it being an old building , perfect for a place to stay after a day at the races
Stayed 1 night in Oct 2019
Verified

4/10 Poor

TREVOR

Liked: Cleanliness
THINK IS MUST HAVE HAD A COUPLE OF BABY ELEPHANTS ABOVE ME
Stayed 4 nights in Sep 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were helpful and friendly with nothing being too much trouble
Stayed 2 nights in Sep 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very comfortable and welcoming. Staff very nice. The menu could be a bit more varied.
Stayed 3 nights in Sep 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old hotel with exceptional staff. Perhaps a little tired but very clean and had everything required for a short stay. Breakfast offered nice selection and good food. Breakfast staff were really stand out - prompt, considerate, friendly and helpful even when very busy.
Stayed 2 nights in Sep 2019
Verified

8/10 Good

Jon

Liked: Staff & service

Olde Style!

An old Coach Inn right in the centre of town! Plenty of character and very friendly and efficient staff throughout. A good place to stay!
Stayed 1 night in Sep 2019
Verified

8/10 Good

Gunther

Liked: Cleanliness, staff & service, room comfort
wir waren zu einer grossen Hochzeit eingeladen
Stayed 2 nights in Aug 2019
Verified

8/10 Good

Sofia

Liked: Staff & service, property conditions & facilities, room comfort

Lovely hotel but need to improve cleanliness

Lovely quirky hotel with friendly and helpful staff but the rooms had not been cleaned properly and the carpets needed hoovering!
Stayed 1 night in Aug 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They went above and beyond to ensure our stay was memorable.
Stayed 1 night in Aug 2019
Verified

6/10 Okay

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rude Awakening

Staff was very nice during check-in and out. The only problem for the stay was that we were rudly awaken by a false fire alarm for 20 minutes. My family and the rest of the guest were just standing there in shock and could not get answers from the night porter. No, fire department showed up and the night porter couldn't find the keys to silence the alarm. He had to call someone to find the hidden keys. After the keys were found and alarm was shut off, he told us to go back to our room with a vague explanation of if we would be safe for the night. I am sure it was extremely difficult to get back to sleep for my family and the rest of the quest this night. My family and I stayed up the rest of the night.
Stayed 1 night in Aug 2019
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. I really enjoyed talking to the night porter.
Stayed 3 nights in Aug 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay, room and hotel clean, breakfast good value
Stayed 2 nights in Aug 2019

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