A restaurant, a sauna and a 24-hour front desk are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, free newspapers, a front desk safe and a banquet hall are on-site.
Toya Kohantei offers 138 air-conditioned accommodations with a safe and complimentary slippers. Flat-screen televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit and complimentary toiletries. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include a sauna.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Services include massages. Public bath/onsen services include an indoor public bath, indoor mineral hot springs (Japanese-style onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are hot springs on site.
During your stay at Toya Kohantei, you'll be within walking distance of Lake Toya. You'll find features such as free WiFi in public areas and free self-parking, plus a restaurant.
Free Wi-Fi in some public areas
Free self-parking
Enjoy a bite to eat at the restaurant
Amenities include free newspapers in reception, a front desk safe and a lift
On-site recreation includes hot springs and a sauna
Steps from Toyako Onsen and 12 minutes on foot from Lake Toya
Airport, train station pick-up and train station drop-off shuttle service available for a fee
There's a restaurant on site. WiFi is free in public spaces. Toya Kohantei offers its guests hot springs and a sauna. An airport shuttle (available on request), a train station pick-up service and a train station drop-off service are available for a fee. Toya Kohantei also features a vending machine, complimentary newspapers in the lobby, and a front desk safe. Free self parking is available.
Smoking is allowed in designated areas at this 3-star Toyako hotel.
Toya Kohantei has a restaurant on site.
Property amenities
Internet
Available in some public areas: Free WiFi
Parking and transport
Return airport shuttle (surcharge) from 2:00 PM to 4:30 PM at scheduled times and on request
Train station pick-up shuttle (surcharge) from 1:30 PM to 4:00 PM
Train station shuttle at scheduled times, on request
Train station drop-off (surcharge)
Free self parking on site
Limited on-site self parking
Food and drink
A restaurant
Things to do
Hot springs
Sauna
Family friendly
In-room refrigerator
Conveniences
24-hour front desk
Free newspapers in lobby
Luggage storage
Safe at front desk
Vending machine
Guest services
Housekeeping (daily)
Outdoors
In a national park
On a lake
On the boardwalk/promenade
Spa
Hot springs
Massage
Public indoor bath (no minerals)
Public indoor mineral hot springs (onsen)
Public outdoor bath (no minerals)
Public outdoor mineral hot springs (onsen)
Separate men/women areas in public bath
Yukata (Japanese robes)
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible registration desk
More
Banquet hall
Designated smoking areas
Room amenities
Bedroom
Blackout drapes
Bathroom
Free toiletries
Private bathroom
Shower/bathtub combination
Slippers
Towels provided
Entertainment
Flat-screen TV
Food and drink
Refrigerator
More
Air conditioning
Phone
Safe
Policies
Check-in
Check-in start time: 3:00 PM; check-in end time: 7:00 PM
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before 10 AM
Special check-in instructions
This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property offers train station pickup service from Sapporo only.
Access methods
Staffed front desk
Pets
No pets allowed
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
Rollaway/extra beds are not available.
Cots (infant beds) are not available.
Payment types at the property
Important information
Fees
Guests will be asked to pay the following charges at the property:
A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
A tax is imposed by the city: JPY 300.00 per person, per night. This tax does not apply to children under 13 years of age.
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Airport shuttle fee: JPY 1500 per person (one-way)
Airport shuttle fee per child: JPY 1500 (one-way), (up to 18 years old)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Toya Kohantei offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.
We should mention
Up to 2 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
Property is also known as
Toya Kohantei Hotel
Kohantei Hotel
Kohantei
Toya Kohantei Hotel
Toya Kohantei Toyako
Toya Kohantei Hotel Toyako
Toya Kohantei Reviews
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 61 out of 233 reviews
10 - Excellent
61
Rating 8 - Good. 93 out of 233 reviews
8 - Good
93
Rating 6 - Okay. 53 out of 233 reviews
6 - Okay
53
Rating 4 - Poor. 14 out of 233 reviews
4 - Poor
14
Rating 2 - Terrible. 12 out of 233 reviews
2 - Terrible
12
7.4/10
Cleanliness
8.0/10
Staff & service
7.2/10
Amenities
7.0/10
Property conditions & facilities
Reviews
8/10 Good
Liang
31 Dec 2025
Liang
Stayed 1 night in Dec 2025
8/10 Good
Chun Wai
30 Dec 2025
Chun Wai
Stayed 2 nights in Dec 2025
8/10 Good
Clarence
Travelled with family
20 Dec 2025
Liked: Cleanliness, staff & service, amenities
Property felt old but was well-maintained. Staff was good; warmly received. Room was lovely; nice onsen.
Clarence
Stayed 1 night in Dec 2025
2/10 Terrible
Erin M
14 Dec 2025
The place was outdated, dirty, staff were rude, it felt like we were in movie of
The tatami has some stain on it. Luckily the bedsheets is clean. We didnt know that they will come n setup the tatami for us so we did it on our own without any knowledge. When we back from dinner, someone came over. He was standing outside n see that we already did it, he just said ok and wanna walk away. We asked him to check he just simply walk in and dont even bother to check thru and said it was correct. Till we went to the next hotel with tatami setup, then we know we did it wrong way for the blanket. Very unprofessional
Sophia
Stayed 1 night in Aug 2025
8/10 Good
Song Zhi
Travelled with family and small children
5 Aug 2025
Liked: Cleanliness, staff & service, amenities
Traditional and slightly dated onsen resort. The onsen was alright but need to take note to bring the towels down as they dont provide it below. However, the staff was all very helpful, the nightly firework shows are also viewable from our room which was a bonus & the morning view of the mountain at 4/5am WAS SOOOO GORGEOUS IT FELT MAGICAL! The morning breakfast was also good but not amazing! Overall will still stay here for the experience and the beautiful view! If you are looking for more modern amenities then look elsewhere~
Grand old hotel. The traditional Japanese and western bedrooms are both very good, with a lovely view of the lake on one side of the hotel. The in-room bathrooms spoil it; they are past their prime.
Buffet had an enormous, interesting and delicious variety of food.
Both onsens are excellent, parricularly the far outdoor one. Men's and women's facilities are swapped once per day, so both genders get to try both ends.
Great location on the lake and near eateries, shops and transport.
Nice people, onsen with a fab view, great location but tired property… rooms were basic but traditional and quant, bathrooms however had black mould and stank like public toilets. The window seal looking out to the beautiful view, also had black mould.
Staff was really helpful to check and advise on JR train information even it is not their responsibilities.
The hot spring was very well maintain and comfortable to use.
Dinner and breakfast buffet variety is very good.
The lake view is perfect also !!
Old. Central Air Condition was not working. They had to bring inc3 electric fans so I can sleep. Did ask to change room but they said “NO”
I would not go back there again
Awesome onsen and view over the lake Toya. Very diverse and nice dinner and breakfast buffet. Quality of the western style room average. I have stayed in cheaper hotels with better rooms. It was clean when I arrived, but has not been cleaned before the 2nd night of my stay. Extra bath tax charged at hotel during checkout.