Hiro-san at the front desk (apparently an employee, not the owner) is very, very kind, but she's not very good at English, so communication with guests is very difficult. They only provide enough toilet paper for one night, regardless of how long you're staying, so you have to go to the front desk to get more, which is a hassle. Of course it's not a hotel so no amenities except laundry soap, but the price is reasonable, so you'll probably get used to it and find it comfortable.