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Aparthotel

El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only

5.0 star property
VIP Access

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Photo gallery for El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only

12 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Exterior
12 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Snack bar
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free airport shuttle
  • Pool
  • Bar

Explore the area

View in a map
Km 45 Carretera Cancun, Tulum Kantenah, Maroma, Playa del Carmen, QROO, 77710
  • Place, Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪7 min drive‬
  • Place, Playa Paraiso Golf Course
    ‪7 min drive‬
  • Place, Paradise Beach
    ‪10 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪44 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for LUXURY JUNIOR SUITE

LUXURY JUNIOR SUITE | 1 bedroom, free minibar, desk, laptop workspace

LUXURY JUNIOR SUITE

  • 56 sq m
  • 1 bedroom
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for BEACH FRONT JUNIOR SUITE

BEACH FRONT JUNIOR SUITE | 1 bedroom, free minibar, desk, laptop workspace

BEACH FRONT JUNIOR SUITE

  • 55 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for SWIM UP JUNIOR SUITE

SWIM UP JUNIOR SUITE | Balcony view

SWIM UP JUNIOR SUITE

  • 55 sq m
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for BEACH FRONT SWIM UP JUNIOR SUITE

1 bedroom, free minibar, desk, laptop workspace

BEACH FRONT SWIM UP JUNIOR SUITE

  • 55 sq m
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for PREMIER SWIM UP JUNIOR SUITE

1 bedroom, free minibar, desk, laptop workspace

PREMIER SWIM UP JUNIOR SUITE

  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for PREMIER LUXURY JUNIOR SUITE

1 bedroom, free minibar, desk, laptop workspace

PREMIER LUXURY JUNIOR SUITE

  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for PREMIER BEACHFRONT SWIM UP JUNIOR SUITE

1 bedroom, free minibar, desk, laptop workspace

PREMIER BEACHFRONT SWIM UP JUNIOR SUITE

  • 56 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for PREMIER BEACHFRONT JUNIOR SUITE

1 bedroom, free minibar, desk, laptop workspace

PREMIER BEACHFRONT JUNIOR SUITE

  • 56 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for ROYAL SUITE

ROYAL SUITE | 1 bedroom, free minibar, desk, laptop workspace

ROYAL SUITE

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite Junior

1 bedroom, free minibar, desk, laptop workspace

Suite Junior

  • 57 sq m
  • Sleeps 3

View all photos for Double Suite with Garden View

1 bedroom, free minibar, desk, laptop workspace

Double Suite with Garden View

  • 55 sq m
  • Sleeps 2

View all photos for Suite Premium

1 bedroom, free minibar, desk, laptop workspace

Suite Premium

  • 55 sq m
  • Sleeps 2

View all photos for Suite Luxury

1 bedroom, free minibar, desk, laptop workspace

Suite Luxury

  • 55 sq m
  • Sleeps 3

Similar properties

14 outdoor pools
El Dorado Casitas Royale, Catamaran, Cenote, All & More Inclusive - Adults Only
  • On private beach
  • Pool
  • All-inclusive
  • Spa
4.3 out of 5, Excellent, 126 reviews
The price is €534
includes taxes & fees
20 Dec - 21 Dec
El Dorado Casitas Royale, Catamaran, Cenote, All & More Inclusive - Adults Only

About this property

El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only

Adults-only beachfront aparthotel with 6 outdoor pools
Catch some rays on El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the aparthotel's 12 restaurants. Each apartment boasts a jetted bath and offers free WiFi and free minibar items. Thoughtful touches include bathrobes and slippers. Other touches available are room service and a Smart TV.
El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only offers 476 air-conditioned accommodations with free minibar items and complimentary bathrobes. 30-inch Smart televisions come with cable channels. Bathrooms include a separate bath and shower with in-room jetted baths and a hydromassage showerhead, slippers and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is provided on a daily basis.

6 outdoor swimming pools are on site along with a private beach and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa, Náay Spa. Services include deep-tissue massages, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only. During your stay, you'll be close to Maroma Beach. Free WiFi in public areas, free valet parking and a free round-trip airport shuttle are available. This luxury aparthotel has 476 apartments. Each apartment includes amenities such as free WiFi and in-room jetted baths.
  • Each apartment offers free minibar items, in-room jetted baths and a Smart TV
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free valet parking and self-parking
  • Enjoy Mexican cuisine at LA CANTINA BAR, one of the property's 12 restaurants and 9 bars/lounges
  • Take a swim in the 6 outdoor pools
  • Indulge with body treatments, body scrubs or aromatherapy at Náay Spa
  • Amenities include laundry facilities, a terrace and an ATM
  • On-site recreation includes a private beach and a gym
  • Guests speak favourably about the overall condition of the property and the restaurant
  • 5.8 mi (9.4 km) from Maroma Beach and 16.9 mi (27.1 km) from Playacar Golf Club
  • Free airport shuttle service
El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only is an all-inclusive aparthotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. At El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 12 restaurants on site. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars and 9 bars/lounges. WiFi is free in public spaces. This Mediterranean aparthotel also offers a fitness centre, a garden and a terrace. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen aparthotel.

LA CANTINA BAR – This restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner.
D´ITALIA VILLAS – This restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.
KAMPAI – This restaurant specialises in Thai cuisine and serves lunch and dinner. Open daily.
FUENTES – On-site theme restaurant. Open daily.
KICK – On-site bar. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This aparthotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

Buffet and à la carte meals, snacks and beverages included
Room service during certain hours
In-room minibar (all beverages included)
Meals and beverages at companion properties

Land activities

Volleyball

Entertainment

On-site entertainment and activities
Access to on-site nightclubs

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Beach

  • On a private white sand beach

Pool/Spa

  • 6 outdoor pools
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Full-service spa
  • Hot tub
  • Manicures/pedicures
  • Pool loungers
  • Pool umbrellas
  • Sauna
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Car not required
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site

Restaurants on site

  • D´ITALIA VILLAS
  • FUENTES
  • KAMPAI
  • KICK
  • LA CANTINA BAR

Dining

  • 12 restaurants
  • 2 beach bars
  • 2 poolside bars
  • 9 bars/lounges
  • A swim-up bar
  • Free stocked minibar
  • Limited room service

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Dressing gowns
  • Hair dryer
  • Hydromassage showerhead
  • Jetted bathtub
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Window screens

Entertainment

  • 30-inch Smart TV with cable channels

Outdoor areas

  • Garden
  • Outdoor furniture
  • Terrace

Laundry

  • Laundry facilities

Work spaces

  • Desk chair
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • No lift
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Designated smoking areas (fines apply)

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Electrical adapters
  • Housekeeping (daily)
  • Local maps
  • Mobile key entry
  • Phone
  • Restaurant dining guides

Things to do

  • Gym
  • Volleyball
  • Fishing nearby
  • Horseback riding nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 476 units
  • Banquet hall
  • Garden
  • Mediterranean architecture

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cots (infant beds) are not available.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only offers transfers from the airport. Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Property Registration Number 02451323
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Dorado Royale Spa Resort Karisma All Inclusive
El Dorado Royale Spa Resort Karisma All Inclusive
El Dorado Royale Spa Karisma Playa del Carmen
El Dorado Royale Spa Karisma
El Dorado Royale Spa Resort Karisma Playa del Carmen
El Dorado Royale Spa Karisma Gourmet All Inclusive
El Dorado Royale Gourmet All Inclusive Karisma Playa del Carmen
El Dorado Royale Gourmet All Inclusive Karisma
El Dorado Royale Gourmet All Inclusive Karisma Hotel
El Dorado Royale Gourmet All Inclusive Karisma Playa del Carmen
El Dorado Royale A Spa Resort by Karisma All Inclusive
El Dorado Royale A Spa Resort by Karisma
El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive
El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
Dorado Royale A Spa By Karisma
Hotel El Dorado Royale, Gourmet All Inclusive by Karisma
El Dorado Royale Gourmet All Inclusive Karisma
El Dorado Royale A Spa Resort by Karisma All Inclusive
El Dorado Royale A Spa Resort by Karisma
El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive
El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
Dorado Royale A Spa By Karisma
Hotel El Dorado Royale, Gourmet All Inclusive by Karisma
El Dorado Royale Gourmet All Inclusive by Karisma
El Dorado Royale A Spa Resort by Karisma All Inclusive
El Dorado Royale A Spa Resort by Karisma
El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive
El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
Dorado Royale A Spa By Karisma

El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 326 out of 526 reviews
Rating 8 - Good. 110 out of 526 reviews
Rating 6 - Okay. 52 out of 526 reviews
Rating 4 - Poor. 20 out of 526 reviews
Rating 2 - Terrible. 18 out of 526 reviews

9.2/10

Cleanliness

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jadwiga, Brandon

Travelled with partner
Pros: The food was very tasty and nicely presented. Good golf cart service around the resort. Good waiters and bartenders in all restaurant and bars. Good housekeeping. The resort area is very nice. Cons: The lazy river is short, very narrow, and shallow. Very limited bar service by swim-up rooms. No mats for swimming in the pool (bring you own). Both room keys stopped working in mid-stay. In restaurants, reservations are required for the entire stay in advance (restaurants were 60% empty). The breakfast buffet is very small. Coconuts are falling from palm trees onto the paths. The beach is rocky and not suitable for swimming. Nobody cleans up the front of the swim up rooms (animal s…t has been lying around all week).
Stayed 7 nights in Aug 2025

8/10 Good

Xenia

Liked: Cleanliness, property conditions & facilities
I did not like the fact that its beaches are covered in seaweed. You cannot go swimming at all, you must go outside the resort. They do have swimming pools though
Stayed 4 nights in Aug 2025

6/10 Okay

Taylor

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was nice however we wasn’t told you have to make reservations to eat anywhere. Also there is no beach and the property was at 20% capacity so it seemed deserted.
Stayed 3 nights in Aug 2025

6/10 Okay

Cindy

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
My husband and I went to celebrate our 20th anniversary after honeymooning here 20 years prior. I sent an email prior to arrival and not a single thing was done to recognize this celebration. We were met with a hard sell on attending a sales 90 minute presentation in exchange for a candlelight dinner and 25 minute massages. While we agreed at first we decided not to do this and the salesperson was reluctant to accept our decision. Once he did, he was done with us and any part of him helping us with dinner reservations or anything was done. The staff are all lovely and kind but communication is lacking. We were told if we walked down the property there would be ocean access which was untrue. The entire beachfront area had red flags and huge cement blocks in the swimming area. There were a few areas we were able to get in the water but it was rocky and hard to get to a part that was nice. When we asked staff about the ocean we were given many different answers. Food was great for an all inclusive and the drinks, especially at the martini bar were great. There was a push to do a catamaran trip that is included but at one point expressed to us that it was part of the sales incentive. After being at many all inclusive in the area we were left disappointed by the activities with regard to daytime entertainment. The evening entertainment was good and nightlife at Guacamayas fun 2 of the 3 nights. The resort itself was very clean but the pool was hot and there were dead bees.
Cement blocks in ocean
Red flags all along the beach.
Stayed 3 nights in Aug 2025

6/10 Okay

Carlos, Pontiac

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Hotel is nice, quiet and clean. Lots of pools and bars. But when I got there concierge asked where did we booked our stay, I told him Expedia. After I did spa and I had to pay at checkout I mention that I get $100 spa credit thru Expedia and they said it was only on 80 minutes massage and not on the 50 minutes, so I got no credit on that, so communication is 0. Resort offers the catamaran, jet skies etc… so I reserved the maroma beach brunch catamaran and jet skies and when we got there, they said the jet skies where sold out. But thru out the day those jet skies where barely used. They offer a service but they don’t want to provide it. Our second day we went to make our reservations with our concierge and I asked her where do we leave the dirty dishes from room service and she said leave them inside because there’s animals and they’ll make a mess. So the day before check out we ordered room service in the afternoon, and when we got back to the room at night the dishes were outside on a wall and the animals dropped them to the ground. I do not know who would do that since room had already been cleaned that day, we brought them in and left them inside. My guess was they wanted the dishes to get all broken and not give my deposit back since is $500 usd. I’m just putting this out here bc it looked like it was some kind of scam…. So beware on that.
Stayed 4 nights in Aug 2025

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Aug 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, amenities, property conditions & facilities
The service was exceptional!
Stayed 6 nights in Aug 2025

8/10 Good

Esmeralda

Liked: Cleanliness, amenities
Having more food options, such as an all day open buffer would be great without a scheduled timing.
Stayed 3 nights in Aug 2025

10/10 Excellent

CHANCE

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wish there were a few more activities but otherwise great
Stayed 2 nights in Aug 2025

10/10 Excellent

Veronica Castro

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love que quite and the dinning options
Stayed 5 nights in Aug 2025

10/10 Excellent

Yolanda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Food was excellent. Employees need to be more informed on location of restaurants, and time of their service. Drivers should be more friendly and stop when need ( we tried a couple of times to get a ride and they ignored us) Very disappointed after checking out, can't remember the females name, she was offering a coupon for next visit, my husband asked several times about giving him an estimate if we stay 3 more days, she kept going back to the coupon. We told her we were not interested and she just walked away.
Stayed 8 nights in Aug 2025

10/10 Excellent

Yolanda

Liked: Cleanliness, amenities, property conditions & facilities
The resort was nothing short of amazing! Very nice. I loved everything about this place. Already planning to go back. Celestino @ Cocotal Restaurant was amazing Francisco the Bellman - Amazing Juan @ the Martini Bar - Amazing Kung Pao Restaurant @ Casita 5stars The Chef Market @ Generations 5stars
Stayed 2 nights in Aug 2025

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing guest service
Stayed 4 nights in Aug 2025

10/10 Excellent

MILISSA, GARIBALDI HIGHLANDS

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We celebrated our 20th anniversary here and the staff made us feel special. Beautiful grounds, spotless rooms, and delicious food. From the airport shuttle that they provide to resort staff, we were taken care of with exceptional service and care. We left relaxed and are already planning our return trip!
Stayed 3 nights in Aug 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
The property was very nice and the staff was very respectful and helpful. They should add a person that makes mexican ice cream by the pool in addition with the swim up bars. 24/7 room service, bartender knowledge on drinks, and the extensive breakfast menu was a plus. Overall a nice trip. Would travel back again.
Stayed 4 nights in Aug 2025

6/10 Okay

Joshua Alan

Travelled with partner
Liked: Cleanliness
Staff was very nice, helpful as well. The food was mediocre at best. They had several options to choose from but the flavor and portion size wasn’t there. Seemed to have to order multiple items that didn’t fit together just to feel like you ate. The pools are not good. Dirty and extremely hot. Beach was meh. Couldn’t get in the water, very large rocks at every spot, not talking about the man made reef.
Stayed 5 nights in Aug 2025

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This resort was so amazing. Everyone is so nice and attentive to all your needs! We will definitely be going back!!
Stayed 4 nights in Jul 2025

10/10 Excellent

Samantha

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
My friends and I really enjoyed our stay at the resort! We just wish someone had guided us earlier about all the activities offered—we ended up spending a lot on outside excursions. Meeting Kingston was the highlight of our trip; he was incredibly helpful and always went above and beyond for us!
Stayed 5 nights in Jul 2025

2/10 Terrible

Christopher D

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
My son has been hospitalized since 7/23. Begged and pleaded with resort to let me move my dates and was denied. Supposed to be 25th anniversary trip. Still in hospital. Lost everything. At least the airlines gave me partial credit but nothing from the resort. Heartless. I will take my wife to Cancun again but it won’t be with this chain.
Stayed 3 nights in Jul 2025

6/10 Okay

Angela Renee

Travelled with group
Water went out for one day, no one seemed to care. Not beach front property. Drive you around in golf carts when most places you can walk but are not informed of this. Water doesn’t drain well on showers or sinks. Staff was friendly. Main pool was dirty & water was murky.
Stayed 5 nights in Jul 2025

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had trouble with water momentarily but staff was responsive and fixed soon after. They offered us to shower in the spa area if we needed.
Saw a sea turtle laying eggs.
Stayed 5 nights in Jul 2025

4/10 Poor

Letticia

Disliked: Amenities
The staff was very kind but the food was not very good at all. For Mexican cuisine, I would imagine that they would have more flavorful food. Also the food and dining options were very limited compared to other resorts in Mexico that I have visited. If you do not catch a shuttle prepare to walk very far in the heat or wait a very long time for a shuttle to take you. Also if you are a lover if the beach I would not recommend this property because you cannot get into the water due to rocks, and the small cove was inaccessible during my stay.
Stayed 4 nights in Jul 2025

6/10 Okay

David

Liked: Cleanliness, room comfort

No beach, not coming back

The beach is really bad, practically speaking,, no beach,atention of the weaters in the santa fe really bad, the coffe bar onnthe room was not replinished during our stay, sometimes not enough towells, no written instructions for the safe in the room
Stayed 4 nights in Jul 2025

10/10 Excellent

Deidra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great experience for those us older gals, who aren't going simply to party the entire time. Great restaurant options and the staff were all very friendly and helpful.
Stayed 5 nights in Jun 2025

8/10 Good

Lakeisha

Liked: Cleanliness
Stayed 3 nights in Jun 2025