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Platinum Yucatan Princess Adults Only - All Inclusive

5.0 star property
VIP Access

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8 bars/lounges, 2 poolside bars, beach bar

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Breakfast included
  • Parking included

Explore the area

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Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪16 min walk‬
  • Place, El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪23 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪45 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe) | Free minibar, in-room safe, desk, blackout curtains

Junior Suite, Pool Access ((Swimout) Deluxe)

9.2 out of 10
Wonderful
(72 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Junior Suite (deluxe)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite (deluxe)

8.2 out of 10
Very good
(100 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Room, Swimout (Platinum)

Deluxe Room, Swimout (Platinum) | Free minibar, in-room safe, desk, blackout curtains

Deluxe Room, Swimout (Platinum)

  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room (Platinum)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room (Platinum)

8.2 out of 10
Very good
(18 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon) | Free minibar, in-room safe, desk, blackout curtains

Suite, Round Bed (Honeymoon)

8.0 out of 10
Very good
(1 review)
  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Round Bed, Swimout (Honeymoon)

Suite, Round Bed, Swimout (Honeymoon) | Living area | 42-inch plasma TV with satellite channels, TV

Suite, Round Bed, Swimout (Honeymoon)

  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Hot Tub (deluxe)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite, Hot Tub (deluxe)

8.0 out of 10
Very good
(5 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

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About this property

Platinum Yucatan Princess Adults Only - All Inclusive

Catch some rays at the beach or spend the day relaxing at Platinum Yucatan Princess Adults Only - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Platinum Yucatan Princess Adults Only - All Inclusive offers 470 air-conditioned accommodations with free minibar items and a safe. Rooms open to furnished balconies or patios. 42-inch plasma televisions come with satellite channels. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

13 outdoor swimming pools are on site along with Access to hot tub. Other recreational amenities include outdoor tennis courts, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Princess Spa Platinum has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body scrubs. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.
Our customers tell us that they can't get enough of the free breakfast at Platinum Yucatan Princess Adults Only - All Inclusive . During your stay, you'll be within walking distance of Playa Xcalacoco. Features include free WiFi in public areas and free self-parking, plus 13 outdoor pools.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at Yucatan, one of the property's 6 restaurants and 8 bars/lounges
  • Take a swim in the 13 outdoor pools or soak in the hot tub
  • Treat yourself to deep-tissue massages, hydrotherapy or reflexology at Princess Spa Platinum
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes 6 outdoor tennis courts, a gym and a steam room
  • Guests love the breakfast and restaurant
  • 8 minutes by car from El Camaleón Mayakoba Golf Course and 12 minutes from Quinta Avenida
Platinum Yucatan Princess Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Platinum Yucatan Princess Adults Only - All Inclusive offers its guests a full-service spa, 13 outdoor swimming pools, outdoor tennis courts, and Access to hot tub. There are 6 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 8 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi.

You'll find a business centre on site. Event space at this property measures 6426 square feet (597 square metres) and includes conference space. A nightclub, a fitness centre, and a sauna are also featured at the luxury Platinum Yucatan Princess Adults Only - All Inclusive . Self parking is free.

This 5-star Playa del Carmen property is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM.
Yucatan – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Bruschetta – This theme restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Rodeo Grill – This theme restaurant specialises in Tex-Mex cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.
Aroma – This fine-dining restaurant specialises in international cuisine and only serves dinner. Open daily.
Kotatsu – This theme restaurant specialises in Asian cuisine and only serves dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Football
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

On-site entertainment and activities
Access to on-site nightclubs

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 6 restaurants
  • 8 bars/lounges
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aroma
  • Bruschetta
  • Kotatsu
  • Rodeo Grill
  • Yucatan

Things to do

  • 13 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Nightclub
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,426 square feet of conference space
  • Business centre

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 5 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 42-inch plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.42 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
This property enforces a strict dress code in the restaurants.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults

Platinum Yucatan Princess Adults Only - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1675 out of 3015 reviews
Rating 8 - Good. 702 out of 3015 reviews
Rating 6 - Okay. 358 out of 3015 reviews
Rating 4 - Poor. 142 out of 3015 reviews
Rating 2 - Terrible. 138 out of 3015 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Victoria

Stayed 4 nights in Nov 2025

8/10 Good

Kenyortia Kenosha Lowe

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort! The rooms are clean, food was good and I love that there were no reservations required for most of the restaurants. It is connected to a family resort which adds more options for dining. The downside is not enough space at either of the pools to accommodate all the guests. The swim up is not private everyone can come swim whenever they want in the pool outside your patio/balcony.
Beach
Boardwalk to beach-saw deer!
Swim up outside our room
Stayed 5 nights in Nov 2025

10/10 Excellent

Jesus

Stayed 5 nights in Nov 2025

10/10 Excellent

Kathleen, Baltimore

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Everything was pleasant.
Stayed 3 nights in Nov 2025

2/10 Terrible

Amy

It felt
Stayed 7 nights in Nov 2025

10/10 Excellent

JAMES

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 7 nights in Nov 2025

8/10 Good

Connor

Stayed 7 nights in Nov 2025

10/10 Excellent

Ali

Liked: Cleanliness, staff & service
The people
Stayed 4 nights in Nov 2025

10/10 Excellent

MELISSA

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The swim out room was so awesome. The food was incredible. The size of the resort was perfect. Loved that you did not need to make reservations for diner. The beach was "meh".
Stayed 4 nights in Nov 2025

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice resort. Staff were very attentive. Nightly entertainment was fun. We stayed in Building 5 and it was very quiet. Lots of food options at the buffet. We also went to the Rodeo restaurant and the Italian; both were very good. We really only had two things that we disliked. The first being towels for the pool/beach are refreshed each day by housekeeping. When we arrived two towels were available; however, the remainder of the week we would only get one fresh towel, resulting in us having to keep a dirty towel to use each day. The other thing we wish were different is the seating in the restaurants. On many occasions we were sitting so close to other guests it was as if we were having breakfast, lunch, and dinner with them. I get that staff may be stretched, but the restaurants were plenty big enough, and if they could just put one table between guests instead of cramming us all together it would be appreciated. This was most frustrating at the Italian restaurant. We were celebrating our 33rd wedding anniversary but were crammed next to a chatty couple for dinner. It made for an uncomfortable dinner when it should have been celebratory. Overall, nice resort, but there are so many wonderful places to stay in the Riviera Maya that we will not be returning.
Stayed 7 nights in Nov 2025

10/10 Excellent

Brock

Stayed 7 nights in Nov 2025

8/10 Good

MAX, Southampton

Liked: Cleanliness
Stayed 10 nights in Nov 2025

10/10 Excellent

Rachelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing Place! Clean, Friendly Staff, Awesome Food & the drinks are well done 🍹
Stayed 9 nights in Nov 2025

8/10 Good

Dariana

Stayed 2 nights in Nov 2025

10/10 Excellent

Jennifer

Stayed 7 nights in Nov 2025

8/10 Good

Derek

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel. Rooms where clean.
Stayed 6 nights in Nov 2025

6/10 Okay

Marcus

Liked: Cleanliness
The room was great. Had a swim up room and loved it. The food was mediocre at best. The choices are minimal. Not much going n for entertainment. An hour or two of something at night but nothing for a prolonged stay. The staff are all super friendly and helpful. The walk ways and decks need to be recovered or repaired. They ate in pretty rough shape. We were with a group of 8 and a fairly mellow crowd so not so bad for us but if you are a lively group you might find this a little boring. Very laid back here
A surprise arrival gift for our honeymoon. Absolutely loved it👍
Cute Coati down on the beach
Stayed 7 nights in Nov 2025

10/10 Excellent

Dariusz

Stayed 9 nights in Nov 2025

6/10 Okay

Chirag Chetan

Stayed 4 nights in Nov 2025

8/10 Good

Eduardo, Dolton

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff is amazing, everyone had great energy. Every person we came across was nice, friendly, and helpful. My single ONLY complaint is the room service, the food wasn’t as good as the restaurants or buffet, and we a very underwhelming menu. Other than that 1 thing, the resort is beautiful with an abundance of food choices from the restaurants, outdoor activities, the beach isn’t impressive but that’s due to all the resorts destroying the beach so it’s a give and take. But overall me and my wife enjoyed ourselves, and would recommend staying here again.
Stayed 4 nights in Nov 2025

10/10 Excellent

Eileen

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and comfy, service was fantastic and food was delicious
Stayed 8 nights in Nov 2025

8/10 Good

ryan, CALABASH

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was huge. Everything was very cleans. Outside area was well kept. Lots of pool seating and cabanas. Food was very good. Staff was great. We would stay there again!
Stayed 3 nights in Nov 2025

10/10 Excellent

Christine

Travelled with partner
Liked: Amenities, property conditions & facilities
Staff were very courteous and helpful. The resort is lovely, everything just a short stroll away.
Stayed 14 nights in Nov 2025

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was always cleaned. Staff provided excellent service. Unfortunately the food in the a la carte restaurants was poor but staff were excellent. Buffet food and service was exceptional. Pools towels were provided in room- 2 per day. Concierge had towels if there were none in room. Pool activities team were very good. Overall pleasant stay.
Stayed 10 nights in Nov 2025

10/10 Excellent

Spencer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had an excellent stay. The staff were incredible. Everyone was friendly and help out with whatever we needed. The resort was clean and well taken care of. We couldn’t be happier with our stay. Our standouts were Maxamillio at the front desk who was so helpful with our needs. Victor who cleaned our rooms and was always smiling and Germmey at the buffet who could not have been nicer! 10/10. Will be coming back.
Stayed 10 nights in Nov 2025

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