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Krystal Vallarta

3.5 star property

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Photo gallery for Krystal Vallarta

In-room safe, laptop workspace, blackout curtains, iron/ironing board
In-room safe, laptop workspace, blackout curtains, iron/ironing board
Deluxe Room, Sea View | View from room
Reception
Property entrance

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
Avenida Francisco Medina Ascencion S\/N, Puerto Vallarta, JAL, 48300, México, Puerto Vallarta, JAL, 48300
  • Place, Hotel Zone Beach
    ‪3 min walk‬
  • Place, Puerto Mágico
    ‪7 min walk‬
  • Place, La Isla
    ‪9 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪9 min drive‬

Room options

View all photos for Deluxe Room, Mountain View

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Deluxe Room, Mountain View

  • Mountain view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, Sea View

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Deluxe Room, Sea View

7.2 out of 10
Good
(20 reviews)
  • Sea view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Mountain View

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed, Mountain View

7.6 out of 10
Good
(14 reviews)
  • Mountain view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Sea View

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed, Sea View

7.6 out of 10
Good
(27 reviews)
  • Sea view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Standard Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Resort View

Superior Room, 1 King Bed, Resort View | In-room safe, laptop workspace, blackout curtains, iron/ironing board

Superior Room, 1 King Bed, Resort View

  • Resort view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, Resort View

Superior Room, Resort View | In-room safe, laptop workspace, blackout curtains, iron/ironing board

Superior Room, Resort View

8.0 out of 10
Very good
(1 review)
  • Resort view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View | In-room safe, laptop workspace, blackout curtains, iron/ironing board

Superior Room, 1 King Bed, Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, Ocean View

Superior Room, Ocean View | In-room safe, laptop workspace, blackout curtains, iron/ironing board

Superior Room, Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About this property

Krystal Vallarta

At Krystal Vallarta, spend the day on the beach where you can enjoy yoga. Then return for a meal at one of the hotel's 3 restaurants.
Krystal Vallarta offers 388 accommodations with a safe and complimentary bottles of water. 42-inch Smart televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. This Puerto Vallarta hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

3 outdoor swimming pools are on site along with a waterslide and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Krystal Vallarta, you're just a quick walk from Cruise Ship Terminal. Features include free WiFi in public areas, plus 3 outdoor pools and 3 restaurants.
  • Free WiFi
  • Drinking and dining options include 3 restaurants, a beach bar and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Splash around at the waterslide or swim in the 3 outdoor pools
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym and a playground
  • Steps from Bay of Banderas and 9 minutes on foot from Cruise Ship Terminal
Some rates at Krystal Vallarta are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Bring your whole family to Krystal Vallarta for summer fun including 3 outdoor swimming pools, a complimentary children's club and a playground.

There are 3 restaurants on site, along with a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a beach bar. Public spaces have free WiFi. You'll have access to the outdoor pool at a partner property. For a fee, parking is available.

This 3.5-star Puerto Vallarta hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.
Krystal Vallarta has 3 restaurants on site.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Krystal Vallarta are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Lessons/classes/games

Aerobics
Dancing
Water fitness

Entertainment

On-site live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (MXN 50 per day)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 450 to 450 for adults and MXN 250 to 250 for children
  • 2 bars/lounges
  • 3 restaurants
  • A beach bar

Things to do

  • 3 outdoor pools
  • Beach yoga
  • Free children's club
  • Gym
  • Karaoke
  • Outdoor pool (guest access)
  • Playground
  • Shopping
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • 3,600 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Vallarta

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 450 to 450 for adults and MXN 250 to 250 for children
  • Self-parking fee: MXN 50 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 6:00 PM
  • Pets and service animals are not allowed on site.

Property is also known as

Krystal Hotel
Krystal Hotel Vallarta
Krystal Vallarta
Krystal Hotel Puerto Vallarta
Krystal Puerto Vallarta Hotel Puerto Vallarta
Krystal Resort Puerto Vallarta
Nh Hotel Puerto Vallarta
Nh Hotels Puerto Vallarta
Nh Krystal Puerto Vallarta
Nh Krystal Vallarta
Krystal Vallarta Hotel
Krystal Vallarta Resort
Krystal Resort
Krystal Vallarta Hotel
Krystal Vallarta Puerto Vallarta
Krystal Vallarta Hotel Puerto Vallarta

Krystal Vallarta Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 362 out of 1002 reviews
Rating 8 - Good. 225 out of 1002 reviews
Rating 6 - Okay. 188 out of 1002 reviews
Rating 4 - Poor. 118 out of 1002 reviews
Rating 2 - Terrible. 109 out of 1002 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Areli

Stayed 2 nights in Jan 2026

10/10 Excellent

Joseph John

Liked: Cleanliness, amenities, property conditions & facilities
Staff was terrific
Stayed 14 nights in Jan 2026

6/10 Okay

Tom

Travelled with partner
Liked: Cleanliness
The air conditioning didn’t work and the room over head fan made loud noise when turned on. Talked to the front desk about it but no change. Breakfast was very expensive. Staff was good/polite.
Stayed 3 nights in Feb 2026

2/10 Terrible

Titilayo

Stayed 3 nights in Jan 2026

2/10 Terrible

CESAR, MINNETONKA

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel was fully booked & we spent the first night at a “villa” which was difficult to find due to poor lighting & signaling. The villa had no drinking water or towels were available. Glasses were dirty. Living area was dusty. The bed didn’t have sheets, only mattress & bed covers. We called reception and they only sent towels. Worst of all, we were not informed there were other guests in the other bedrooms of the villa. After complaining to reception, we were moved to our actual room the following day not without first dealing with a lock bedroom door. They had to bust the door open because they didn’t have a set of keys. In the hotel room, the next door guest had a loud conversation & then loud music on their balcony. Called reception and nothing was done. Party continued until well past midnight. It happened again the following night. Restaurant food, available in buffet style, was underwhelming. The only positive thing was the Egg Station during breakfast which was included in our package. Lunch & dinners were $430 per person when you could get much better food for less in restaurants nearby. The resort looked outdated & run down. They also had a lot of construction that made resting impossible. Drinks were also poorly served in fairy cheap plastic cups with bartenders that didn’t seem to know how to prepare any of the drinks of the menu and you would overhear them complain about how they didn’t have anything to prepare drinks with. Avoid this hotel. Not worth it.
Stayed 6 nights in Jan 2026

8/10 Good

Robert Thomas

Liked: Cleanliness
All of the above.
Stayed 14 nights in Jan 2026

8/10 Good

Michelle

The ocean front room offered whale watching , perfect sunset viewing and watching the waves crash into the shore. The pools could use some repair because many tiles are missing, filter covers on the pool floor are missing and could cause someone to get hurt, and the tiles were so dirty that when we leaned against them my bathing suit top was blackened from the filth. Housekeeping wasn’t consistent and there were days where we didn’t get any housekeeping at all. The location of the hotel is in a great location because it is safe, clean and close to grocery stores, malls, restaurants, the marina, the airport and only a cheap uber to downtown. We did all inclusive for only 3 days out of the 10 days we stayed and did not enjoy the food. Breakfast was the same as lunch and dinner. We ate out at local restaurants instead.
Stayed 3 nights in Feb 2026

6/10 Okay

Salvador

The Room has a problem with the AC, it created hume
Stayed 4 nights in Jan 2026

6/10 Okay

Mike

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was ok. No kitchen just a small fridge. Staff were nice.
Stayed 21 nights in Jan 2026

8/10 Good

Ivan

Liked: Cleanliness, amenities, property conditions & facilities
Todo bien el personal muy amable
Stayed 4 nights in Jan 2026

8/10 Good

Deborah

Liked: Cleanliness, property conditions & facilities
Staff was lovely, clean room, easy check-in. Only limited parking on pavement/bricks. The rest is gravel. Terrible on luggage wheels. Massive entry and drive they could easily have a luggage drop off as you have to check-in and get a parking pass #. I’m 80 and had to drag my luggage through the parking lot. Not so fun.
Stayed 1 night in Jan 2026

6/10 Okay

Shari Leah

Stayed 28 nights in Jan 2026

8/10 Good

Michelle

Liked: Cleanliness, property conditions & facilities
Yes
Stayed 1 night in Jan 2026

8/10 Good

Leticia

Travelled with family
Disliked: Cleanliness
Live raccoons roam the establishment
Stayed 3 nights in Jan 2026

10/10 Excellent

Isamar

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay! The room was very clean, good amenities and the staff were so nice and friendly.
Stayed 2 nights in Jan 2026

10/10 Excellent

colleen

Stayed 2 nights in Jan 2026

10/10 Excellent

diego

Stayed 2 nights in Jan 2026

4/10 Poor

Leonard

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was musty smelling tiles on the floor were loose the mirror was barely usable. Food was expensive and not the best.
Stayed 3 nights in Jan 2026

8/10 Good

Arlene

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Yes, would stay there again
Stayed 1 night in Jan 2026

6/10 Okay

Adrian

Liked: Cleanliness, amenities
The staff at this location was amazing! Very nice, helpful, and overall provided a good experience at this resort. I will say that the property itself is a bit dated, room was bit dusty, bathroom sink was clogged, and the AC was not keeping the room cool despite keeping curtains closed. One of the two elevators in one of the towers was inoperable for two days, leaving a constant long line of guests trying to get to and from rooms or leaving guests to walk up/down 16 floors. The beach was great. The property is literally steps away from the water and is very walkable to and from different hotel properties. There were more than enough beach chairs and covers to be able to layout. The only downside were the many vendors soliciting items/activities but they were all really kind when you declined anything. The food was just ok. There was a grilling event on Wednesday that I really enjoyed as it showcased really amazing flavors of the local food. Outside of that, I could have skipped most of the food offered on the property. Speaking of property, the location is really good. Close to restaurants and shopping. Everything is within walking distance and every easy to navigate. Overall, this place is a good place if you are on a tight budget and want to have a relaxing vacation. Again, every staff member were amazing, very helpful and welcoming, just hoping they can renovate the property and up the food game.
Stayed 4 nights in Jan 2026

8/10 Good

Katherine, Salem

Room was clean and the staff were very good.
Stayed 14 nights in Jan 2026

2/10 Terrible

Jose

Disliked: Staff & service, property conditions & facilities
Bad experience. I am not came back
Stayed 3 nights in Jan 2026

8/10 Good

Chiquita

Stayed 2 nights in Jan 2026

6/10 Okay

benoit

Room appeared not swept nor washed, room appeared tired and neglected, check-in staff was in no hurry. The spot is beautiful and near the marina and airport, but not a lot of authentic restaurants near.
Stayed 2 nights in Jan 2026

10/10 Excellent

Paige, Edmonton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient place to stay, great staff, awesome beach walks, close to stuff and multiple options for this Canadian!
Stayed 2 nights in Jan 2026