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SureStay Plus Hotel by Best Western Roanoke Rapids I-95

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Roanoke Rapids I-95

Restaurant
Exterior
Desk, laptop workspace, iron/ironing board, free cots/infant beds
Lobby
Outdoor pool

Reviews

7.0 out of 10
Good

Popular amenities

  • Housekeeping
  • Gym
  • Parking included
  • 24/7 front desk
  • Air conditioning

Explore the area

View in a map
136 Sheraton Dr, Roanoke Rapids, NC, 27870
  • Place, Royal Palace Theatre
    ‪1 min drive‬
  • Place, Vidant North Hospital
    ‪5 min drive‬
  • Place, Lake Gaston
    ‪31 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub (Bathtub)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Accessible, Bathtub (Bathtub)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed;Larger Room)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed;Larger Room)

7.4 out of 10
Good
(3 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Junior Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(13 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (with Single Sofabed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Single Sofabed) | Desk, laptop workspace, iron/ironing board, free cots/infant beds

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Single Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (with Single Sofabed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Single Sofabed) | Desk, laptop workspace, iron/ironing board, free cots/infant beds

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Single Sofabed)

  • Sleeps 3
  • 1 King Bed

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About this property

SureStay Plus Hotel by Best Western Roanoke Rapids I-95

Hotel in Roanoke Rapids with free breakfast and fitness centre
Along with a fitness centre, this hotel has a business centre and a meeting room. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, a 24-hour front desk and a computer station are on-site.
SureStay Plus Hotel by Best Western Roanoke Rapids I-95 offers 80 accommodations with coffee/tea makers and a hairdryer. Televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include baths or showers and complimentary toiletries.

This Roanoke Rapids hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at SureStay Plus Hotel by Best Western Roanoke Rapids I-95. During your stay, you'll be within walking distance of Royal Palace Theatre. You'll find features such as free breakfast, free WiFi in public areas and free self-parking. Some of the pet-friendly amenities that this property offers include an off-lead area and litter trays.
  • Free breakfast offered
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • Guests speak favourably about the value of their stay and the clean guestrooms
  • Just a 3-minute drive from Royal Palace Theatre and 5 minutes from Vidant North Hospital
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including an off-lead area and litter trays
A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and a meeting room. Free breakfast is served. A fitness centre, a vending machine, and tour/ticket assistance are also featured at the business-friendly SureStay Plus Hotel by Best Western Roanoke Rapids I-95. Free self parking is available.
Guests are served a free breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free breakfast available

Things to do

  • Gym

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar in shower
  • Hand-held showerhead
  • Handrails in stairways
  • Lift
  • Pool access ramp on site
  • Portable shower seat
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 AM
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per accommodation, per stay
  • Maximum 2 (weight limit: 80 lb per pet)
  • Pets cannot be left unattended
  • An off-lead area and litter trays are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Holiday Inn Express Hotel Roanoke Rapids
Holiday Inn Express Roanoke Rapids
Best Western Roanoke Rapids Hotel
Best Western Roanoke Rapids
SureStay Plus Hotel Best Western Roanoke Rapids
SureStay Plus Best Western Roanoke Rapids
SureStay Best Roanoke Rapids
SureStay Plus Hotel by Best Western Roanoke Rapids I-95 Hotel

SureStay Plus Hotel by Best Western Roanoke Rapids I-95 Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 309 out of 1000 reviews
Rating 8 - Good. 239 out of 1000 reviews
Rating 6 - Okay. 181 out of 1000 reviews
Rating 4 - Poor. 114 out of 1000 reviews
Rating 2 - Terrible. 157 out of 1000 reviews

6.8/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

MARGARET, THOMASTON

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
First room had a broken a/c and no towels. Second room had a very dirty tub, a broken toilet seat, and a fridge that badly needed defrosting. We took the third room because we were tired of relocating all our bags BUT the tub was only semi cleaner, the fridge still needed defrosting, it was not clean and the blanket on our bed was covered in hairs - I would not stay here again.
Stayed 1 night in Jul 2025

10/10 Excellent

Clifton

Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

Lead by Example

Great staff. Hotel management, however, should do a stellar job in cleaning the rooms before assigning the rooms to the maids to clean. This would set the standard/expectation and make accountability easy for management and the cleaning of the rooms fair for the maids. ....Management first!
Stayed 1 night in Jul 2025

6/10 Okay

Marie

Travelled with family
Liked: Staff & service
Overall it was ok. We only stayed 1 evening but we're assigned a room at first that hadn't been cleaned by housekeeping or already belonged to someone else. The staff were pleasant and switched out the room.
Stayed 1 night in Jul 2025

6/10 Okay

William

Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Adequate place to stay but maintenance and cleaning was lacking. May need to train /retrain housekeepers
Stayed 1 night in Jun 2025

4/10 Poor

Travis

Disliked: Cleanliness, amenities, property conditions & facilities
My bathroom wasnt clean. Cleaning room was sporadic, didnt get fresh towels, a couple days. Pipes groaning and shifting kept me awake all night Friday night
Stayed 3 nights in Jul 2025

2/10 Terrible

Eric

Travelled with family and small children
Disliked: Property conditions & facilities
Terrible
Stayed 1 night in Jul 2025

6/10 Okay

shaquita

Liked: Amenities
No pool
Stayed 1 night in Jun 2025

6/10 Okay

Heather

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Badly needs updated and a deep clean
Stayed 3 nights in Jul 2025

10/10 Excellent

Hanan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's always comfortable, and convenient to shopping and highway.
Stayed 1 night in Jul 2025

10/10 Excellent

Dakota

Stayed 1 night in Jul 2025

8/10 Good

OLADIJI

Stayed 1 night in Jul 2025

2/10 Terrible

Jody

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bed mattress was disgusting sheets looked like they didn’t get washed from the last visitor, towels in the bathroom look like they did not change them from the last visitor, overall just disgusting! I did not stay. I left. Totally gross.
Stayed 1 night in Jul 2025

8/10 Good

Vivian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice. The room was nice. The only thing is that they have kiddie toilets (low to the floor), and there was a ring in the toilet bowl. Not sure if it was rust or what. Other than that, the hotel was nice, the staff was friendly, and the area appeared to be safe.
Stayed 1 night in Jul 2025

2/10 Terrible

Elizabeth

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Fitness center equipment didn’t work, hallways smelled terrible, as do the rooms. The towels, wash rags, and bedsheets are stained. Bathroom looks like a gas station bathroom. Bug on wall as soon as we came in.
Stayed 1 night in Jul 2025

6/10 Okay

John

Travelled with family
Carpet was dirty.
Stayed 1 night in Jul 2025

6/10 Okay

Bonnie

Liked: Cleanliness, property conditions & facilities

Pool not available

Was looking forward to swimming in the pool. It was out of order due to a maintenance problem.
Stayed 1 night in Jun 2025

2/10 Terrible

Christie

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This was atrocious. The furniture was rotting. There were live bugs , dead bugs , and sticky floors. Absolutely disgusting
Stayed 1 night in Jun 2025

8/10 Good

reina

Travelled with family
Liked: Cleanliness, staff & service
The swimming pool was not usable and it didn’t look like it was clean
Stayed 1 night in Jun 2025

2/10 Terrible

David

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

hassan

Wrong information : in the room it was double bed not a Queen Bed
Stayed 1 night in Jun 2025

6/10 Okay

Dane

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Room was clean but in need of updating. I passed on the free breakfast as nothing there looked the least bit appetizing.
Stayed 1 night in Jun 2025

8/10 Good

angela

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

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