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SureStay Plus Hotel by Best Western Roanoke Rapids I-95

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Roanoke Rapids I-95

Lobby
Outdoor pool
Reception
Desk, laptop workspace, iron/ironing board, free cots/infant beds
Exterior

Reviews

7.0 out of 10
Good

Popular amenities

  • Housekeeping
  • Gym
  • Parking included
  • 24/7 front desk

Explore the area

Map
136 Sheraton Dr, Roanoke Rapids, NC, 27870
  • Royal Palace Theatre
    ‪1 min drive‬
  • Vidant North Hospital
    ‪5 min drive‬
  • Roanoke Canal Museum and Trail
    ‪11 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Junior Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed;Larger Room)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed;Larger Room)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (with Single Sofabed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Single Sofabed) | Desk, laptop workspace, iron/ironing board, free cots/infant beds

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Single Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (with Single Sofabed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Single Sofabed) | Desk, laptop workspace, iron/ironing board, free cots/infant beds

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Single Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub (Bathtub)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Accessible, Bathtub (Bathtub)

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Reception

Hilton Garden Inn Roanoke Rapids

  • Pool
  • Pet-friendly
  • Parking included
  • Free WiFi
3.8 out of 5, Good, (1002)
The price is €133
for 1 room
includes taxes & fees
13 Jun - 14 Jun
Hilton Garden Inn Roanoke Rapids

About this property

SureStay Plus Hotel by Best Western Roanoke Rapids I-95

Hotel in Roanoke Rapids with free breakfast and fitness centre
Along with a fitness centre, this hotel has a business centre and a meeting room. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, a 24-hour front desk and a computer station are on-site.
SureStay Plus Hotel by Best Western Roanoke Rapids I-95 offers 80 accommodations with coffee/tea makers and a hairdryer. Televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include baths or showers and complimentary toiletries.

This Roanoke Rapids hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at SureStay Plus Hotel by Best Western Roanoke Rapids I-95. During your stay, you'll be within walking distance of Royal Palace Theatre. You'll find features such as free breakfast, free WiFi in public areas and free self-parking. Some of the pet-friendly amenities that this property offers include an off-lead area and litter trays.
  • Free breakfast offered
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • Guests speak favourably about the clean guestrooms and the value of their stay
  • Just a 3-minute drive from Royal Palace Theatre and 5 minutes from Vidant North Hospital
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including an off-lead area and litter trays
A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and a meeting room. Free breakfast is served. A fitness centre, a vending machine, and tour/ticket assistance are also featured at the business-friendly SureStay Plus Hotel by Best Western Roanoke Rapids I-95. Free self parking is available.
Guests are served a free breakfast.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free breakfast available

Things to do

  • Gym

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar in shower
  • Hand-held showerhead
  • Handrails in stairways
  • Lift
  • Pool access ramp on site
  • Portable shower seat
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 AM
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per accommodation, per stay
  • Maximum 2 (weight limit: 80 lb per pet)
  • Pets cannot be left unattended
  • An off-lead area and litter trays are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Holiday Inn Express Hotel Roanoke Rapids
Holiday Inn Express Roanoke Rapids
Best Western Roanoke Rapids Hotel
Best Western Roanoke Rapids
SureStay Plus Hotel Best Western Roanoke Rapids
SureStay Plus Best Western Roanoke Rapids
SureStay Best Roanoke Rapids
SureStay Plus Hotel by Best Western Roanoke Rapids I-95 Hotel

SureStay Plus Hotel by Best Western Roanoke Rapids I-95 Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 307 out of 1002 reviews
Rating 8 - Good. 260 out of 1002 reviews
Rating 6 - Okay. 181 out of 1002 reviews
Rating 4 - Poor. 105 out of 1002 reviews
Rating 2 - Terrible. 149 out of 1002 reviews

7.0/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Clean rooms and friendly staff. Would stay again.
Stayed 1 night in Feb 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Ivan

Stayed 1 night in Feb 2025

10/10 Excellent

frances

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for a quick stay.

Great stay. Easy check in. Comfy rooms. We got there late and asked for a crib last minute and there was zero hesitation. It was rolled to our room within minutes! Breakfast could have used more options, but overall a great stay for our needs.
Stayed 1 night in Feb 2025

4/10 Poor

Catherine

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel staff was friendly; however the bathroom needs updating, carpet needs replaced. I was actually surprised it was a Best Western.
Stayed 1 night in Jan 2025

10/10 Excellent

LIsa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds we comfortable and we enjoyed the breakfast.
Stayed 1 night in Feb 2025

6/10 Okay

Jacqueline

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Check in was quick and easy. The property was older, and had some wear: Torn window covering, crookedly hanging valance. Not really a deal breaker, but the reason for the lower overall rating was that the room was barely surface clean. The beds were made, but one pillow case was stained (unsure if dirty or an old stain). The shower walls had soap scum as if the shower had not been cleaned in weeks - not a mere oversight, actual build-up from weeks of folks showering in there. Felt unsanitary. I would not choose to return to this location based on the room we were assigned.
Stayed 1 night in Jan 2025

2/10 Terrible

Jeremiah

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
My first assigned room had not been cleaned. The nice young lady at the front desk apologized and changed my room instantly. In my second assigned room, the remote control and the bedside clock did not work, When I called the front desk, the next person (a man) said that they had no one to check it out until the morning. A Terrible Stay.
Stayed 1 night in Feb 2025

10/10 Excellent

Leona

Could use a little updating but was very clean. Staff was very friendly.
Stayed 1 night in Jan 2025

6/10 Okay

Karen

Travelled with family
Disliked: Property conditions & facilities
Overall the hotel was fine. However shortly after we checked in, there was a pipe that burst causing the entire hotel to not have water. We were not notified and had to call the from desk when we discovered we didn't have water for showers etc. A few water bottles to use for "bathing" were offered to us but nothing further. We were told we had to wait until the pipe was fixed sometime in the afternoon. Unfortunately we had an event (the purpose of our stay) to get to so we couldn't wait for it to be fixed. No further compensation was offered and if we wanted to talk to the manager we could at check out. When we did check out, the manager was not available but would call us. No one has called. In addition, the walls are very thin as we could hear everything going on next door. This was rather awkward as my daughter was with me.
Stayed 2 nights in Jan 2025

2/10 Terrible

Ronald

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible

Water wasn't working didn't tell me found out myself in the room heat wasn't working right gave me a electric heater tried to move to another room wasn't cleaned had liquor still in it bed wasn't made tried to get another said nothing had been cleaned tables falling apart in rooms stuff in bathroom falling apart when you touched it tv not right coffee was water bed stuff smelled like it hadn't been washed just made it up nobody apologized for anything shouldn't have stayed but had somewhere to go didn't have a choice should have been free other people complaining about no hot water room was very dirty lady went out got her coffee at wawa horrible experience water was on when we got back but no excuses for everything
Stayed 1 night in Jan 2025

6/10 Okay

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful hotel/people. Unlucky night.

I loved the room(s) & the desk staff were AMAZING, but i had 4 rooms in 1 night. 1st room heater didn't work so i got moved. 2nd room heater didn't work again as the plug-in outlet was ripped out of the wall & the plug had burn marks & was partially melted. went to front desk & got upgraded/moved again for the 3rd time to a suite. heater worked, but fridge was dead. went back to front desk again & told young lady the fridge didn't work as i had a bag of food. she was shocked, but abdolutely AMAZING & felt terrible. put me into my 4th room & finally everything worked. woke up next morning to use the toilet & it didn't flush. took cover off & tank was empty. tried the shower then sink & nothing. no water. got dressed & walked down hallway to desk at 9am & about halfway there the carpet was soaked. wet socks & feet. no warning signs. later saw hole in ceiling with tiles all over floor. desk people said pipe burst in middle of night & they had to shut off water. entire hotel had no water & they were unsure when it would be fixed as it was a Saturday. went back to room & found another hotel that had rooms open right away, so i packed up & checked out. desk staff felt terrible & refunded my money. i'm not mad at them as they all were wonderful & accomodating. just a crazy string of bad luck.
Stayed 2 nights in Jan 2025

2/10 Terrible

Brittany

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was originally sent into 2 dirty rooms. Looked like someone was still staying there. Beds were undone, pizza boxes, trash in trash can, tvs were on. Finally got a clean room after the 3rd try, and the shower was broke and there was no stopper for the tub. Told front desk and nothing was done about it. I guess they also had a pipe burst, floor downstairs in hall was soaked and covered with towels and surrounded by ladders and fans. I will not be staying here again.
Stayed 1 night in Jan 2025

10/10 Excellent

patricia, Oakdale

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 1 night in Jan 2025

10/10 Excellent

Thomas

Stayed 1 night in Jan 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Roanoke Rapids

This facility was very good for an overnight stay. It was quiet and clean. There was a bit of a drive to get food , but it was easy to find. Lobby was welcoming, breakfast was ok. The side entry door close to the laundry did not close all the way.
Stayed 1 night in Jan 2025

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Jan 2025

6/10 Okay

Tom

Stayed 4 nights in Jan 2025

6/10 Okay

Benjamin, Purcellville

Liked: Amenities
Common areas much nicer than room. Bathroom was unclean and coffee pot did not come with a brew basket, which makes it useless. No carpeting.
Stayed 1 night in Jan 2025

10/10 Excellent

Sung

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a hotel in a quiet area. Room was clean and the staff was welcoming and friendly. Check in was quick and easy.
Stayed 1 night in Jan 2025

2/10 Terrible

Melissa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pro is its easy on and off I-95, good size room Cons-where do I begin. Its definitely needs to be taken down and start over. It is very outdated, toilet seat didnt fit toilet (too big) shower head was so disgusting I didnt take a shower. There was stuff stuck on the window on the inside, mildew everywhere, bed was hard. It snowed when we were there, nothing was plowed or cleared, almost fell a few times. Mattresses outside just tossed next to building. Go somewhere else
Stayed 2 nights in Jan 2025

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Dec 2024

10/10 Excellent

Ana

Stayed 1 night in Dec 2024

10/10 Excellent

Victor

Stayed 1 night in Dec 2024

10/10 Excellent

frank

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

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