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SureStay Plus Hotel by Best Western Roanoke Rapids I-95

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Roanoke Rapids I-95

Relax in the spacious lobby with a comfortable seating area, coffee table, and large windows offering a view of the outdoors.
Two beds with crisp linens and a stylish bed runner, a flat-screen TV, and a dresser in this well-appointed room.
Welcome to the hotel entrance, marked by the number 136, with a covered walkway leading to the main building.
Welcome to our reception area, featuring a granite-topped reception desk and a beautiful abstract painting above.
Relax by the pool surrounded by a patio with lounge chairs and tables, offering a view of the surrounding greenery.

Reviews

7.0 out of 10
Good

Popular amenities

  • Housekeeping
  • Gym
  • Parking included
  • 24/7 front desk
  • Breakfast included

Explore the area

Map
136 Sheraton Dr, Roanoke Rapids, NC, 27870
  • Royal Palace Theatre
    ‪1 min drive‬
  • Vidant North Hospital
    ‪5 min drive‬
  • Roanoke Canal Museum and Trail
    ‪11 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

1 bedroom, desk, laptop workspace, iron/ironing board

Junior Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed;Larger Room)

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed;Larger Room)

7.4 out of 10
Good
(3 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(9 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (with Single Sofabed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Single Sofabed) | 1 bedroom, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Single Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (with Single Sofabed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Single Sofabed) | 1 bedroom, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Single Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub (Bathtub)

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Accessible, Bathtub (Bathtub)

  • Sleeps 2
  • 1 Queen Bed

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  • Pet-friendly
  • Parking included
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About this property

SureStay Plus Hotel by Best Western Roanoke Rapids I-95

Hotel in Roanoke Rapids with free breakfast and fitness centre
Along with a fitness centre, this hotel has a business centre and a meeting room. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, a 24-hour front desk and a computer station are on-site.
SureStay Plus Hotel by Best Western Roanoke Rapids I-95 offers 80 accommodations with coffee/tea makers and a hairdryer. Televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include baths or showers and complimentary toiletries.

This Roanoke Rapids hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at SureStay Plus Hotel by Best Western Roanoke Rapids I-95. During your stay, you'll be within walking distance of Royal Palace Theatre. You'll find features such as free breakfast, free WiFi in public areas and free self-parking. Some of the pet-friendly amenities that this property offers include an off-lead area and litter trays.
  • Free breakfast offered
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • Guests speak favourably about the value of their stay and the clean guestrooms
  • Just a 3-minute drive from Royal Palace Theatre and 5 minutes from Vidant North Hospital
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including an off-lead area and litter trays
A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and a meeting room. Free breakfast is served. A fitness centre, a vending machine, and tour/ticket assistance are also featured at the business-friendly SureStay Plus Hotel by Best Western Roanoke Rapids I-95. Free self parking is available.
Guests are served a free breakfast.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free breakfast available

Things to do

  • Gym

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar in shower
  • Hand-held showerhead
  • Handrails in stairways
  • Lift
  • Pool access ramp on site
  • Portable shower seat
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 AM
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per accommodation, per stay
  • Maximum 2 (weight limit: 80 lb per pet)
  • Pets cannot be left unattended
  • An off-lead area and litter trays are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Holiday Inn Express Hotel Roanoke Rapids
Holiday Inn Express Roanoke Rapids
Best Western Roanoke Rapids Hotel
Best Western Roanoke Rapids
SureStay Plus Hotel Best Western Roanoke Rapids
SureStay Plus Best Western Roanoke Rapids
SureStay Best Roanoke Rapids
SureStay Plus Hotel by Best Western Roanoke Rapids I-95 Hotel

SureStay Plus Hotel by Best Western Roanoke Rapids I-95 Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 302 out of 1000 reviews
Rating 8 - Good. 249 out of 1000 reviews
Rating 6 - Okay. 185 out of 1000 reviews
Rating 4 - Poor. 106 out of 1000 reviews
Rating 2 - Terrible. 158 out of 1000 reviews

6.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Angel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside the property was not maintained. Cigarette butts on the floor by the side entrance. Hotel employee screaming at a hotel manager. Same employee having a loud conversation with a person across the dining area talking about shootings. While guests were having breakfast.
Stayed 1 night in Apr 2025

2/10 Terrible

Erica

Stayed 1 night in Apr 2025

10/10 Excellent

Brian

Stayed 1 night in Apr 2025

2/10 Terrible

Michael

Disliked: Staff & service

Ice cold showers- hotel rooms without hot water

If you want an ice cold shower- this is ypur place! We reserved our room for one night, we were driving long distance -all we wanted was a warm shower and comfortable nights sleep. Went to take a shower and the water was ice cold. Let it run for a bit and still ice cold. Wrnt downstairs to ask front desk about it. Her response was yeah theres room on the 2nd floor that dont have hot water. She said she couldnt move us as the hotel was fully booked and we couldnt cancel as there is no refunds. So this place just sucks.
Stayed 1 night in Apr 2025

8/10 Good

Charkes

Liked: Cleanliness, staff & service, property conditions & facilities
Its was good
Stayed 1 night in Apr 2025

4/10 Poor

Jasmine, Effort

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We checked in late at night and went through the side door near where we parked our car. The side door was broken and not locked so anyone could walk into the hotel late at night and staff not know it. When we got to our room our door was propped open. We went inside and there were dirty towels on the bathroom sink. There was also an outlet completely out of the wall. We didn't complain that night because we were exhausted from driving all day and we're just passing through. When we checked out the front desk said "oh ok sorry".
Stayed 1 night in Apr 2025

8/10 Good

John

Stayed 2 nights in Apr 2025

8/10 Good

Karen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Room was not cleaned the best. The tub didn’t drain well.
Stayed 1 night in Apr 2025

4/10 Poor

Janelle

Stayed 1 night in Apr 2025

2/10 Terrible

Garrett

Extremely gross hotel we checked in and didn’t even stay an hour before leaving
Stayed 1 night in Mar 2025

6/10 Okay

Henry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean and housekeeping offered to come every day, decent options for continental breakfast which ended at a reasonable time, room was spacious and there was no noise in the hallway or from any other rooms, very convenient being next to the highway
Stayed 5 nights in Mar 2025

6/10 Okay

Allison, West Haven

Travelled with pets
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Grounds were unkempt. Bathroom was in very rough shape- needs some serious updates.
Stayed 1 night in Mar 2025

4/10 Poor

Allene

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not stay there again
Stayed 1 night in Mar 2025

6/10 Okay

Jonathan

Stayed 1 night in Mar 2025

10/10 Excellent

Jasmine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Dr. Mark

Travelled with family
Liked: Staff & service

My Experience

Stayed 1 night in Mar 2025

10/10 Excellent

Edith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

4/10 Poor

Laurie

Travelled with pets, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Shabby condition: paint peeling, grungy surfaces, toilet paper holder not secured, door was unlocked and open when we checked in, very noisy all night, trash, beer cans strewn on property, poor workmanship on attempts to paint. Surprised this is part of Best Western.
Stayed 1 night in Mar 2025

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfy
Stayed 1 night in Mar 2025

2/10 Terrible

JoAnn, Holland Patent

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
When we checked in our key didn’t work in the door. The desk attendant used his master key which he was going to give us (which means we could have entered any room) but a man came bolting out of the room. Screaming & yelling. The attendant states he’d been staying there awhile & the room status hadn’t been updated. He upgraded us to a suite . It was meh. The noise in the hall was too loud & kept my husband up all night. We had no towels for showers, the faucet in the tub was coming out of the wall & no water pressure. All I had were 2 washcloths to dry with. We just wanted to get out of there!
Stayed 1 night in Mar 2025

10/10 Excellent

Chuck

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean. The people were very nice. was very disappointed that there was no hot water and very little pressure in the shower and the bathroom sink did not drain very well.
Stayed 1 night in Mar 2025

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Clean right off the highway
Stayed 1 night in Mar 2025

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The included breakfast was nice, but the mattress was very uncomfortable.
Stayed 1 night in Mar 2025

10/10 Excellent

Deborah

Liked: Amenities, property conditions & facilities
Staff was very friendly
Stayed 5 nights in Mar 2025

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Mar 2025

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