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SureStay Plus Hotel by Best Western Rocklin

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Rocklin

Relax in this stylish room with a large bed, a smaller bed, and a desk for work or relaxation.
Enjoy a home away from home with a kitchenette, microwave, coffee maker, and comfortable bed.
Enjoy meals and gatherings in this stylish dining area with a long table and comfortable seating.
Welcome to our reception area, where friendly staff are available to assist with your stay.
Compact room with a kitchenette, flat-screen TV, and a comfortable workspace.

Popular amenities

  • Housekeeping
  • Parking included
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
4480 Rocklin Rd, Rocklin, CA, 95677
  • Sierra College
    ‪8 min walk‬
  • Quarry Park
    ‪10 min walk‬
  • Westfield Galleria at Roseville
    ‪4 min drive‬
  • Sacramento, CA (SMF-Sacramento Intl.)
    ‪36 min drive‬

Room options

Suite, 1 King Bed, Non Smoking, Kitchen (with Single Sofabed, Full Kitchen)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

7.6 out of 10
Good
(17 reviews)
  • 26 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.2 out of 10
Good
(55 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(39 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Accessible, Bathtub

7.8 out of 10
Good
(11 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

7.4 out of 10
Good
(19 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

7.6 out of 10
Good
(4 reviews)
  • 26.4 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

SureStay Plus Hotel by Best Western Rocklin

Hotel with free parking, a quick walk to Sierra College
Along with coffee/tea in a common area, this smoke-free hotel has a business centre and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Additionally, express check-out, a TV in a common area and camper van/bus/lorry parking are on-site.
SureStay Plus Hotel by Best Western Rocklin offers 104 accommodations with coffee/tea makers and a hairdryer. Each accommodation is individually furnished. 40-inch flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at SureStay Plus Hotel by Best Western Rocklin. During your stay, you're just a quick walk from Sierra College. Features include free WiFi in public areas and free self-parking, plus a business centre.
  • Free WiFi
  • Free self-parking
  • To-go breakfast served daily for a fee
  • Amenities include a business centre, multilingual staff and a lift
  • Guests speak favourably about the clean guestrooms and the location
  • 5 minutes by foot from Sierra College and a 2-minute drive from Johnson-Springview Park
  • Dogs welcome for a fee (restrictions apply)
Public spaces have free WiFi. You'll find a business centre on site. A vending machine, multilingual staff, and coffee/tea in common area are also featured at the business-friendly SureStay Plus Hotel by Best Western Rocklin. Free self parking is available.

This Rocklin hotel is smoke free.

For a fee, guests can enjoy to-go breakfast on weekdays from 6:00 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Breakfast to-go available for a fee 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Handrails in hallways (91 centimetre high)
  • Handrails in stairways (91 centimetre high)
  • Lift (122 centimetre wide door)
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (91 centimetre high)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per day
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 20 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 3 children aged 20 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Heritage Express Rocklin
SureStay Plus Hotel Best Western Rocklin
Heritage Inn Express
Heritage Hotel Express Rocklin
Heritage Inn Express Rocklin Hotel Rocklin
Heritage Express
SureStay Plus Best Western Rocklin
Surestay Plus By Best Rocklin
SureStay Plus Hotel by Best Western Rocklin Hotel
SureStay Plus Hotel by Best Western Rocklin Rocklin
SureStay Plus Hotel by Best Western Rocklin Hotel Rocklin

SureStay Plus Hotel by Best Western Rocklin Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 380 out of 1009 reviews
Rating 8 - Good. 217 out of 1009 reviews
Rating 6 - Okay. 171 out of 1009 reviews
Rating 4 - Poor. 120 out of 1009 reviews
Rating 2 - Terrible. 121 out of 1009 reviews

7.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Francis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No comment at this time
Stayed 1 night in Apr 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked this stay while visiting family for the Easter holiday. The price was very competitive and the reason I initially booked. In addition, there was limited availability and the hotel I typically stay at had no vacancy, I arrived late in the evening and waited a few minutes for the attendant to check me in. He was pleasant and helpful. From the exterior I could tell the property was dated. When I got into my room, an accessibility room, it was very musty and reeked of cigarette smoke. It was apparent that despite being nonsmoking someone had before. I turned the air conditioning on to its highest setting to circulate the air and sprayed cologne. The sheets and blankets were paper thin and appeared poor quality. The mattress was the worse part. The springs were hardly working and you could tell it was quite old. The pillows smelled and I had to cover them with a tshirt of mine. It it wasn’t so late in the day I would have left, but needed a few hours of sleep in order to spend time with family. I would never return to this property and definitely do not recommend other than the lower price. Spend the extra money and stay somewhere cleaner and tidier. I hope others read this with caution.
Stayed 1 night in Apr 2025

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We stay here regularly

Stayed 1 night in Apr 2025

6/10 Okay

Sarah

Liked: Cleanliness, staff & service
Disliked: Room comfort
Bed was lumpy and uncomfortable and there were a lot of fighting guests and late night screaming (which I understand is not the hotels issue). Unfortunately our car was also damaged overnight in the parking lot.
Stayed 1 night in Apr 2025

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worked w our odd checkin times

We stay here a lot when working in the area. We got into town early and needed to get ready for work. They worked with us and that’s why we keep coming back
Stayed 1 night in Apr 2025

2/10 Terrible

jose

Disliked: Cleanliness
Stayed 1 night in Apr 2025

6/10 Okay

Kelly

Stayed 5 nights in Mar 2025

10/10 Excellent

Leticia

Liked: Cleanliness
Stayed 2 nights in Mar 2025

8/10 Good

Julie

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2025

6/10 Okay

WILLIAM

Stayed 1 night in Apr 2025

8/10 Good

Katherine

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was nice, except for the giant wad of hair left in the shower from the previous occupant. It wasn't even looked at by cleaning staff obviously before we checked in
Stayed 1 night in Mar 2025

10/10 Excellent

Uriel R

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay
Stayed 2 nights in Apr 2025

4/10 Poor

Laura

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Not the Worst, But Definitely on the Lower End

We usually stay in budget accommodations, and I like to think I’m not overly picky—but this stay was definitely on the lower end of what we’ve experienced. We didn’t expect luxury at this price point, but the room felt more rundown than what we’re used to, even in budget hotels. The space felt dirty and dated. Furniture was peeling and falling apart, there was dust on the floors, the bedding and curtains looked dingy, and the bathroom was in such rough shape that I didn’t feel comfortable showering. We stayed in a two-queen room with two adults, a toddler, and a dog—it was very cramped. I had expected a small kitchenette area based on the photos online, but after looking again, I think I may have confused it with a different room type. Noise was another issue: loud music played into the night, highway noise was constant, and we could hear other dogs barking in nearby rooms. That said, the hotel is located near some great food spots, and the included breakfast was surprisingly good—better than we expected, honestly. Overall, we’ve stayed in worse, but I wouldn’t return to this one or recommend it. It just didn’t meet the bar, even for a budget stay.
Stayed 2 nights in Apr 2025

6/10 Okay

Donna

It was okay

We only stayed here as it was close to our house because we were having tile taken out of our house. It is dog friendly, but they charged an extra $20 a day. The key card to get in and out of the building need fixed. I like that it was a non-smoking hotel, however down our hall someone was smoking pot.
Stayed 12 nights in Mar 2025

6/10 Okay

Aubrey

Stayed 1 night in Apr 2025

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities
Very helpful staff at checkin and let me check in a little before 3pm.
Stayed 1 night in Apr 2025

10/10 Excellent

Carmina

Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Zachary

Liked: Staff & service, property conditions & facilities
B
Stayed 1 night in Mar 2025

8/10 Good

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

Louis Srncik

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Won't Visit Again

Where do I start. We ended up in a handicap room (neither of us are handicapped). Entrance to bathroom a slight ramp and rubber supporting ramp was not attached to ramp. Drapery rod falling down on window. Sheets had holes. Towels and blankets had to be asked for. Breakfast--lady came and sat her dog on the chair and his mouth was hanging over the table. Water drained from shower onto floor by sink. Overall, we would not stay again in this hotel when we visit Rocklin area. I was under the impression that Best Western take better care of the residents and the hotel.
Stayed 2 nights in Mar 2025

10/10 Excellent

anne

Liked: Staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Vasyl

Stayed 4 nights in Feb 2025