See all properties

Hotel Neutor Express

3.0 star property

Choose dates to view prices

Photo gallery for Hotel Neutor Express

Comfort Double Room, Balcony | Terrace/patio
Junior Suite, Balcony | In-room safe, desk, free WiFi, bed sheets
Meeting facility
Bar (on property)
Reception

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Laundry
  • Housekeeping
  • Free WiFi

Explore the area

View in a map
Neutorstrasse 9, Salzburg, 5020
  • Place, Mozart's Birthplace
    ‪6 min walk‬
  • Place, Salzburg Christmas Market
    ‪8 min walk‬
  • Place, Mirabell Palace
    ‪12 min walk‬
  • Airport, Salzburg (SZG-W.A. Mozart)
    ‪6 min drive‬

Room options

View all photos for Basic Twin Room

Basic Twin Room | In-room safe, desk, free WiFi, bed sheets

Basic Twin Room

  • 15 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Basic Single Room

Basic Single Room | In-room safe, desk, free WiFi, bed sheets

Basic Single Room

  • 12 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room

Double Room | In-room safe, desk, free WiFi, bed sheets

Double Room

7.2 out of 10
Good
(13 reviews)
  • 22 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Comfort Double Room, Balcony

Comfort Double Room, Balcony | In-room safe, desk, free WiFi, bed sheets

Comfort Double Room, Balcony

7.0 out of 10
Good
(8 reviews)
  • 26 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, Balcony

Junior Suite, Balcony | In-room safe, desk, free WiFi, bed sheets

Junior Suite, Balcony

8.0 out of 10
Very good
(1 review)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

Similar properties

Exterior

Am Neutor Hotel Salzburg Zentrum

  • Breakfast available
  • Parking available
  • Business services
  • Bar
3.6 out of 5, Good, 711 reviews
Am Neutor Hotel Salzburg Zentrum

About this property

Hotel Neutor Express

Central hotel connected to the convention centre in Salzburg with a bar
A bar/lounge, a snack bar/deli and a conference centre are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a coffee shop/cafe, self parking and coffee/tea in a common area are on-site.
Hotel Neutor Express offers 45 accommodations with a safe and a hairdryer. Flat-screen televisions come with cable channels. This Salzburg hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.
Our customers tell us that they enjoy the overall property condition at Hotel Neutor Express. During your stay, you'll be connected to the convention centre and just a quick walk from Sigmundstor Tunnel. Free WiFi in public areas, a bar and a coffee shop/cafe are available.
  • Free WiFi
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Within a 15-minute walk of Salzburg Christmas Market and Mirabell Palace
There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, a vending machine, and tour/ticket assistance are also featured at the business-friendly Hotel Neutor Express. For a fee, parking is available.

This 3-star Salzburg hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 19 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 19 per person
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Art gallery
  • Designer stores
  • Shopping centre

Family friendly

  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
The check-in location differs from the property location; go to: [Hotel Neutor Neutorstraße 8.]
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.55 per person, per night. This tax does not apply to children under 15 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 19 per person
  • Self-parking fee: EUR 19 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 7:00 AM - 10:00 PM.
The check-in location differs from the property location. To check in, guests will need to go to Hotel Neutor Neutorstraße 8.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Property Registration Number 50101-000082-2020
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Neutor Express Salzburg
Neutor Express Salzburg
Neutor Express
Hotel Neutor Express Hotel
Hotel Neutor Express Salzburg
Hotel Neutor Express Hotel Salzburg

Hotel Neutor Express Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 74 out of 395 reviews
Rating 8 - Good. 140 out of 395 reviews
Rating 6 - Okay. 101 out of 395 reviews
Rating 4 - Poor. 57 out of 395 reviews
Rating 2 - Terrible. 23 out of 395 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Kevin

Disliked: Staff & service, property conditions & facilities

Not a great location not a good hotel.

The reception is across the road at a different address, the staff were slow to respond and seemed overwhelmed with paperwork duties. Breakfast was ok.
Stayed 1 night in Jun 2025

8/10 Good

James

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Alida, Newmarket

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great reception service. Basic environment, but nice and clean. It’s a very convenient location, close to center of Old town.
Stayed 1 night in Jun 2025

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location to Altstadt-Lehel!
Stayed 1 night in Jun 2025

6/10 Okay

Twyla

Liked: Cleanliness, staff & service
Disliked: Room comfort
It is very basic. The bed is hard and room does not have temperature control. The size of room is big.
Stayed 2 nights in May 2025

8/10 Good

Phillip K.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel Neutor Express is just outside the Old Town. It is about a 20–25-minute walk from the main train station or a short bus ride on bus #1. The woman at check-in was very accommodating, professional, and courteous. The room was clean and had a good size window to let in the daylight. The buffet breakfast was a good start to the day. The neighborhood around the hotel was very inviting, for the various types of architecture were quite distinct. Some houses were very modern and others more traditional. The neighborhood is quite different, as it is hemmed in on three sides by the rock cliffs. This made it a nice area for a stroll in the evening after dinner.
Stayed 5 nights in May 2025

2/10 Terrible

Aubrey

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do NOT stay at this hotel. There were cockroaches in the bathroom, construction work started in the street at about 7 am -right below our room on the street. Because there is no AC, the windows have to be left open. The water that came out of the shower was yellow at first, the rooms are extremely dated, the bed rock hard. When I went to the desk to complain about the roaches and noise, I was essentially told that unless I had a photo of the roaches, it didn’t happen. Because one of the roaches was in a towel, I was told it wasn’t the hotel’s fault because another company does the laundry. When I asked why we were given a room next to the construction, I was told there were no other rooms. I asked why we were not given notice that there would be construction and was told they just found out the week before. I said that was more notice than I received and guests should be given notice and a change to back out, rather than be trapped and find out the hard way. I asked to check out and for a refund for the 2nd night. That was refused, but they did suddenly find another room for me. I declined and took my losses. The manager was nice, but her co-worker seemed to take glee in finding reasons why I had no reason to complain. DO NOT STAY HERE. You will regret it.
Stayed 2 nights in May 2025

2/10 Terrible

Murad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in May 2025

8/10 Good

hitendra

Liked: Cleanliness, amenities, property conditions & facilities
Check in time keep on changing
Stayed 1 night in May 2025

10/10 Excellent

Rose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel! It's small but clean, and very very close to the old town. We loved staying here!
Stayed 2 nights in May 2025

10/10 Excellent

Abigail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close location and good transport links to the centre of the old town. Very quiet location. Nice large room with balcony. Very polite and helpful at the front desk when I had a query which was resolved.
Stayed 4 nights in Apr 2025

4/10 Poor

Brody

Stayed 10 nights in Apr 2025

6/10 Okay

Malia

Stayed 2 nights in Apr 2025

4/10 Poor

Sarah

Travelled with family
Disliked: Staff & service, property conditions & facilities
Very very barebones and terribly overpriced for the quality.
Stayed 2 nights in Apr 2025

8/10 Good

murat

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2025

10/10 Excellent

Brian

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
perfect location and a big thank you to Barbara on reception
Stayed 5 nights in Mar 2025

10/10 Excellent

Dmitri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic staff
Stayed 5 nights in Mar 2025

8/10 Good

Nadine

Business traveller
Liked: Cleanliness, staff & service, room comfort

older hotel - great location

The Neutor Express is across from the Hotel Neutor. The Express site is more like apartments. The rooms are clean but show wear. The shower was fine, bed OK, location is great - very easy to walk everywhere. The breakfast was outstanding, but across the street. The price was right and I would stay there again though.
Stayed 3 nights in Feb 2025

8/10 Good

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was roomy, large bathroom. Didnt have much interaction with staff but little that I did they were nice and helpful. Quiet nights sleep. Good location for walking to old town and bus stops right in front of the hotel. Grocery store 2 blocks down and plenty of restaurants on the other side of the tunnel...maybe 5-10 min walk depending on type of food and speed of walking. There was a lot of construction in the area but it was not in the way of getting to and from the hotel
Stayed 2 nights in Feb 2025

10/10 Excellent

Dmytro

Liked: Cleanliness, staff & service, room comfort

Great place for the price

Everything is great. The room isn't new, but for this price it is worth. All what you need to stay for a couple of days is here. Very close to the city center.
Stayed 3 nights in Feb 2025

4/10 Poor

Nathalie

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The location is great. 10 minute walk to the old town and Christmas market. However, the woman at reception (except when we checked out) had a very sour disposition. We tried to purchase a hot chocolate from the vending machine. It did not work. She could have been helpful, given us the coins to try again. Nothing. Very unpleasant. At check out. Mentioned it to the other woman, she immediately gave us the money and said it happns all the time. It's an awful machine. Put up a sign! The beds and pillows were not very comfortable, but passable. Honestly, we will not be returning.
Stayed 3 nights in Dec 2024

2/10 Terrible

Pat

Stayed 3 nights in Dec 2024

4/10 Poor

Andreas

Disliked: Cleanliness
Stayed 1 night in Dec 2024

4/10 Poor

Marilyn

Stayed 1 night in Dec 2024