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citizenM San Francisco Union Square

4.0 star property

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Photo gallery for citizenM San Francisco Union Square

Room, 1 King Bed | City view
Business centre
Daily buffet breakfast (USD 22 per person)
Lobby sitting area
Building design

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
72 Ellis Street, San Francisco, CA, 94102
  • Place, Union Square
    ‪3 min walk‬
  • Place, Moscone Convention Center
    ‪10 min walk‬
  • Place, Oracle Park
    ‪3 min drive‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪15 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

9.4 out of 10
Exceptional
(281 reviews)
  • 14 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

citizenM San Francisco Union Square

Central hotel connected to a railway/underground station in San Francisco with a restaurant
A restaurant, a 24-hour fitness centre and a 24-hour business centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area and a business centre. Housekeeping is available on request.
CitizenM San Francisco Union Square offers 195 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. LED televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the comfortable beds at citizenM San Francisco Union Square. During your stay, you'll be connected to a railway/underground station and just a quick walk from Union Square. You'll find features such as free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Options for a bite to eat include a coffee shop and a restaurant
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, a 24-hour business centre and multilingual staff
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the cleanliness and comfy beds
  • Just a 3-minute walk from Union Square and 11 minutes on foot from Moscone Convention Center
Along with a restaurant, there's a coffee shop/cafe on site. Public spaces have free WiFi and wired Internet. A 24-hour business centre and coworking spaces are available. A 24-hour fitness centre, multilingual staff, and coffee/tea in common area are also featured at the business-friendly citizenM San Francisco Union Square.

This 4-star San Francisco hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 11:00 AM.
CanteenM – On-site restaurant. Guests can enjoy drinks at the bar. Open 24 hours.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 22 per person
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Lift (107 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (78 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Built in 2021
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • IPad
  • IPod dock
  • LED TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 22 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's CitizenM mobile app before check-in.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

citizenM San Francisco Union Square Hotel
citizenM San Francisco Union Square San Francisco
citizenM San Francisco Union Square Hotel San Francisco

Reviews

citizenM San Francisco Union Square Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness
Rating 10 - Excellent. 1118 out of 1413 reviews
Rating 8 - Good. 216 out of 1413 reviews
Rating 6 - Okay. 43 out of 1413 reviews
Rating 4 - Poor. 20 out of 1413 reviews
Rating 2 - Terrible. 16 out of 1413 reviews

Reviews

10/10 Excellent

Rene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Room
Stayed 1 night in Jul 2025

2/10 Terrible

Valerie

Disliked: Cleanliness, staff & service, property conditions & facilities
The bed was like sleeping on a concrete floor… the room was tiny … not my cup of tea
Stayed 3 nights in Aug 2025

8/10 Good

Bria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room was small for two people. Would be perfect for one person, but staff was very friendly and helpful. Area around the hotel is not very safe and is smelly. We really enjoyed our stay at the hotel though!
Stayed 3 nights in Aug 2025

8/10 Good

Kade

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the layout of these rooms and how every bit of space was able to be utilized. However, during our stay the Ipad control for the room stopped working. This detracted from our experience of the hotel, but everything else was great.
Stayed 4 nights in Jul 2025

6/10 Okay

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this chain. Like others I’ve stayed in, this property was dynamite. But my god. We literally saw multiple people defecating on the street in broad daylight within a couple blocks. It’s both heartbreaking and infuriating on many levels. I have spent my adult life in Chicago and DC, so I’m not wet behind the ears, but gosh, this was depressing.
Stayed 2 nights in Jun 2025

10/10 Excellent

Denis

Stayed 1 night in May 2025

8/10 Good

Deirdre

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good fora couple of nights, too small for extended stay for more than one person in the room
Stayed 2 nights in Jul 2025

10/10 Excellent

Kirstin, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 1 night in Jul 2025

10/10 Excellent

Jazmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly! Made our stay feel welcome. The view from the lobby, the room and the rooftop was beautiful. Would like to come back again!
Stayed 2 nights in Jul 2025

10/10 Excellent

Heather

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are small, but for one person it was very comfortable. Cozy modern hotel. The library area was a comfortable work space
Stayed 4 nights in Jul 2025

10/10 Excellent

Alfredo Marquez

Stayed 1 night in Jul 2025

10/10 Excellent

Elio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Realmente excelente , lo único es que la habitación para mis gustos es bastante pequeña , pero ya había visto la descripción y estaba consiente de eso ! Pero realmente 100% recomendado
Stayed 3 nights in Jul 2025

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant staff, lovely breakfast, big bed and perfect pillows!
Stayed 4 nights in Jul 2025

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Hard beds.
Stayed 3 nights in Jul 2025

8/10 Good

Kevin

Stayed 2 nights in Jul 2025

10/10 Excellent

Maria D.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time here, and just love it. I would give it 5 stars if the bed was a little softer. Too firm for my taste; however, it didnt keep me from sleeping! Staff is very welcoming and friendly.
Stayed 3 nights in Jul 2025

10/10 Excellent

Darcy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything I expect from Citizen M. Staff was EXCEPTIONAL. Best of any of their properties I have visited.
Stayed 3 nights in Jul 2025

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Creative spot
Stayed 3 nights in Jul 2025

10/10 Excellent

Naomi Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Citizen M was great! We chose it because it was a good deal but we were blown away by the hotel. It has all the essentials but is but super clean and chic. The lounge area/ bar was nice and the staff was so friendly! Will definitely be staying at CitizenM again.
Stayed 2 nights in Jul 2025

10/10 Excellent

Edison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property ! Greater staff !
Stayed 2 nights in Jul 2025

10/10 Excellent

Amanda Robin

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was amazing! The staff were always helpful and gave great suggestions on where to eat and what to see! The bed was comfy and the room was very modern and exactly what you need if you don’t plan on being in the room beyond sleeping and bathing! I will definitely be staying at CitizenM properties in future travels!
Stayed 3 nights in Jul 2025

8/10 Good

Dianna

Travelled with partner
Liked: Staff & service
Hotel is very nice and loved the upgrades but didn’t like that parking gets closed at a certain time had to park at a different parking structure
Stayed 1 night in Jul 2025

6/10 Okay

DeMound

Liked: Cleanliness, property conditions & facilities
We had a late start to our day because they didn’t provide wash towels. The next day we had no hot water to shower with
Stayed 4 nights in Jul 2025

10/10 Excellent

AGNEYA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed alone, size was adequate for me large bed. Breakfast options were nice too. Room might be slightly small for a couple.
Stayed 3 nights in Jul 2025