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citizenM San Francisco Union Square

4.0 star property

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Enjoy a city view from the large window, with a comfortable bed and modern amenities.
Conference room with a long table and comfortable seating for meetings and presentations.
Experience the vibrant energy of the city from this urban hub.
Relax in our spacious lobby with a comfortable seating area, coffee table, and sofa.
Enjoy a self-service breakfast at the breakfast bar, featuring a selection of pastries, bread, and cereal.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Free WiFi
  • Air conditioning

Explore the area

Map
72 Ellis Street, San Francisco, CA, 94102
  • Union Square
    ‪3 min walk‬
  • Moscone Convention Center
    ‪10 min walk‬
  • Oracle Park
    ‪2 min drive‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪18 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | 1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed

9.4 out of 10
Exceptional
(261 reviews)
  • 14 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

citizenM San Francisco Union Square

Central hotel connected to a railway/underground station in San Francisco with a restaurant
A restaurant, a 24-hour fitness centre and a 24-hour business centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area and a business centre. Housekeeping is available on request.
CitizenM San Francisco Union Square offers 195 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. LED televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the comfortable beds at citizenM San Francisco Union Square. During your stay, you'll be connected to a railway/underground station and just a quick walk from Union Square. You'll find features such as free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Options for a bite to eat include a coffee shop and a restaurant
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, a 24-hour business centre and multilingual staff
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Just a 3-minute walk from Union Square and 11 minutes on foot from Moscone Convention Center
Along with a restaurant, there's a coffee shop/cafe on site. Public spaces have free WiFi and wired Internet. A 24-hour business centre and coworking spaces are available. A 24-hour fitness centre, multilingual staff, and coffee/tea in common area are also featured at the business-friendly citizenM San Francisco Union Square.

This 4-star San Francisco hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 11:00 AM.
CanteenM – On-site restaurant. Guests can enjoy drinks at the bar. Open 24 hours.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 22 per person
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Built in 2021
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • IPad
  • IPod dock
  • LED TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 22 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's CitizenM mobile app before check-in.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

citizenM San Francisco Union Square Hotel
citizenM San Francisco Union Square San Francisco
citizenM San Francisco Union Square Hotel San Francisco

citizenM San Francisco Union Square Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1035 out of 1292 reviews
Rating 8 - Good. 193 out of 1292 reviews
Rating 6 - Okay. 39 out of 1292 reviews
Rating 4 - Poor. 15 out of 1292 reviews
Rating 2 - Terrible. 10 out of 1292 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ben

Liked: Amenities
The stay was amazing, staff was super helpful. Loved the tablet controls for the room as well as the lighting and mood settings
Stayed 1 night in Apr 2025

10/10 Excellent

Mikhail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Compact, but cozy room with spacious coworking space in the lobby
Stayed 4 nights in Apr 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast bar!
Stayed 5 nights in Mar 2025

10/10 Excellent

Denise

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, friendly staff, cool concepts and good breakfast. The bed was really comfy and pillows really cozy
Stayed 1 night in Apr 2025

2/10 Terrible

Jinous

Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Doug

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and affordable stay with a very modern vibe. Rooms are small but are very well appointed
Stayed 2 nights in Apr 2025

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
I
Stayed 6 nights in Apr 2025

10/10 Excellent

Ian

Stayed 1 night in Apr 2025

10/10 Excellent

Mark

Liked: Amenities
Was a nice stay
Stayed 3 nights in Apr 2025

10/10 Excellent

Pierce, Hudson

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, cleaning staff, and within walking distance of tasty food!
Stayed 4 nights in Apr 2025

10/10 Excellent

DEBORAH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay, all the staff were friendly and helpful. Room was super clean and very high tech. The black out curtains in the room made sleep amazing.
Stayed 2 nights in Apr 2025

10/10 Excellent

Verna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Off a rather clean and quiet street compared to the surrounding neighborhood.
Stayed 2 nights in Mar 2025

10/10 Excellent

Joel

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 3 nights in Apr 2025

10/10 Excellent

Frank

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Compact business hotel.

This is a good business hotel. Every room is brand new and modular in design. Very compact, and reminds you of staying in Japan. But big enough, and very clean.
Stayed 5 nights in Mar 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Santina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Nicole

Stayed 1 night in Jan 2025

10/10 Excellent

Maggie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, easy check in and check out. Location is okay.
Stayed 3 nights in Apr 2025

10/10 Excellent

Ignacio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at their miami location and this has the same quality. I like the efficient layout of the rooms and the cafe/bar is great for working. For the price I would stay at their locations again.

10/10 Excellent

Luis Demetrio

Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Peggy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful, friendly staff, bar area was very comfortable and the staff was so nice and accommodating. When I walked In they were there to check me and my guest in and even gave us free drink coupons since my husband had just finished his radiation. I would definitely stay there again!
Stayed 2 nights in Apr 2025

10/10 Excellent

John

Stayed 1 night in Mar 2025