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Hotel Zetta San Francisco

4.0 star property
VIP Access

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Photo gallery for Hotel Zetta San Francisco

Billiards
Billiards
Premium bedding, down duvets, pillow-top beds, minibar
Reception
Lobby sitting area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Pet-friendly
  • Free WiFi
  • Laundry
  • Gym

Explore the area

View in a map
55 5th St, San Francisco, CA, 94103
  • Union Square
    ‪6 min walk‬
  • Moscone Convention Center
    ‪10 min walk‬
  • Oracle Park
    ‪2 min drive‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪17 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Premium Room, 1 King Bed, Mobility Accessible (Roll-in Shower)

Premium bedding, down duvets, pillow-top beds, minibar

Premium Room, 1 King Bed, Mobility Accessible (Roll-in Shower)

  • 34 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 2 Queen Beds

9.6 out of 10
Exceptional
(5 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Mobility Accessible (Roll-in Shower)

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 1 King Bed, Mobility Accessible (Roll-in Shower)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Mobility Accessible (Roll-in Shower)

Premium bedding, down duvets, pillow-top beds, minibar

Room, 2 Double Beds, Mobility Accessible (Roll-in Shower)

8.0 out of 10
Very good
(1 review)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom (Zetta)

Suite, 1 Bedroom (Zetta) | Premium bedding, down duvets, pillow-top beds, minibar

Suite, 1 Bedroom (Zetta)

  • 74 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Room, 1 King Bed, Roll-in Shower (Mobility/Hearing Accessible)

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed, Roll-in Shower (Mobility/Hearing Accessible)

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 2 Double Beds

8.4 out of 10
Very good
(5 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, minibar

Premier Room, 1 King Bed

  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed

8.8 out of 10
Excellent
(22 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 1 King Bed

7.6 out of 10
Good
(8 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Well and Away)

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed (Well and Away)

10.0 out of 10
Exceptional
(1 review)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Zetta San Francisco

Hotel with 2 restaurants, a short walk to Union Square
2 restaurants, 2 bars/lounges and a fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a conference centre, valet parking and concierge services.
Hotel Zetta San Francisco offers 116 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature down duvets and premium bedding. 46-inch LCD televisions come with premium satellite channels. Bathrooms include a shower, bathrobes, slippers and designer toiletries.

This San Francisco hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and telephones. Additionally, rooms include espresso makers and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness centre.
Hotel Zetta San Francisco's great location gets high marks from our customers. During your stay, you're just a quick walk from Union Square. Enjoy features like free WiFi in public areas, plus 2 restaurants and 2 bars. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Enjoy American cuisine at S and R Lounge, one of the property's 2 restaurants and 2 bars/lounges
  • To-go breakfast served weekdays for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym
  • Guests have great things to say about the location and the helpful staff
  • Within a 10-minute walk of Union Square and San Francisco Museum of Modern Art
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. There are 4 meeting rooms available. A fitness centre, an arcade/games room, and multilingual staff are also featured at the business-friendly Hotel Zetta San Francisco. For a fee, parking is available.

This 4-star San Francisco hotel is smoke free.

For a fee, guests can enjoy a to-go breakfast on weekdays from 7:00 AM and 10:00 AM.
S and R Lounge – This lobby lounge specialises in American cuisine and serves dinner and light fare. Happy hour is offered.
The Cavalier – This restaurant specialises in American cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 65 per night; includes in/out privileges)

Food and drink

  • Weekday breakfast to-go available 7:00 AM to 10:00 AM for a fee: USD 10 to 30 per person
  • 2 bars/lounges
  • 2 restaurants

Restaurants on site

  • S and R Lounge
  • The Cavalier

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym

Family friendly

  • Arcade/game room
  • In-room cot
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 4 meeting rooms
  • Conference centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2012
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 46-inch LCD TV with premium satellite channels

Food and drink

  • Espresso maker
  • Minibar
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2:00 AM

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 41.19 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 10 to 30 per person
  • Valet parking fee: USD 65 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Zetta
Hotel Zetta San Francisco
San Francisco Hotel Zetta
San Francisco Zetta
San Francisco Zetta Hotel
Zetta Hotel
Zetta Hotel San Francisco
Zetta San Francisco
Hotel Milano San Francisco
Milano Hotel San Francisco

Hotel Zetta San Francisco Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 630 out of 1000 reviews
Rating 8 - Good. 226 out of 1000 reviews
Rating 6 - Okay. 76 out of 1000 reviews
Rating 4 - Poor. 39 out of 1000 reviews
Rating 2 - Terrible. 29 out of 1000 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jamelinn

Liked: Cleanliness
SMALL ROOMS BUT GOOD FOR BUSINESS TRIPS. EXPENSIVE FEES
Stayed 2 nights in Apr 2025

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, I wish the complimentary drink had an option other than beer, such as wine or a canned cocktail.
Stayed 1 night in Jun 2025

10/10 Excellent

Leo

Stayed 7 nights in May 2025

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Beautiful hotel, super clean, great location, friendly, helpful staff.
Stayed 2 nights in May 2025

4/10 Poor

Megan

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
While the hotel was cute and boutique style, and the room was great - very clean, and very comfortable bed... The service was awful. Clearly just a job to pay the bills for them, as they should not be in hospitality. The woman who checked us in wasn't rude but not friendly or welcoming. The bar was also closed for a private event, which we found out later, but she didn't inform us at check in. But also nobody seemed to know about said event, but we're very rude in telling us the bar was closed. No one even acknowledged us when we checked out. For the price and location, it wasn't bad. I'd recommend if you don't care about service. I do love a hardwood floor hotel so I'd consider staying again.
Stayed 1 night in May 2025

6/10 Okay

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service
The neighborhood has a huge amount of homeless people actively doing drugs on the street. I have traveled a lot all over the world and this is probably the worst I have ever seen. I'm fine with a few people here and there but when you are walking down the sidewalk and having to pass through large groups of 15-20 people, it feels kind of sketchy. Market St is definitely not what it once was and a huge amount of retail stores are closed. Bottom line, stay aware of your surroundings and plan to take Uber at night rather than walking. The room was just okay. Our room looked out to a blank wall and was not overly bright. There were no chairs in the room except for one at the desk but THERE was an exercize bike which made a great place to hang your clothes. There is also no coffee or tea in the room and the coffee service in the lobby is not available all day. The bed was comfortable and the bathroom was fine. The separately owned restaurant off the lobby was closed on Sunday and the bar in the lobby was closed on Sunday also which seemed like bad planning to me. There are pool tables in the lobby and upstairs in the game room. There was also a shuffleboard and two pinball machines available to play at no cost which was nice. They pinball machines do need some maintenance and there was no chalk for the poll cue sticks. Overall, I'd say the hotel worked okay for our trip but I can't say I was wowed!
Stayed 3 nights in May 2025

8/10 Good

Florian, Innsbruck

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located right off Market Street close to the cable car, tramway and train station. Rooms and especially the bathrooms are spacious, everything is clean and modern.
Stayed 3 nights in May 2025

2/10 Terrible

Honglei

Disliked: Cleanliness, staff & service
Stayed 2 nights in May 2025

2/10 Terrible

Verified traveller

Dear Customer Support and Escalation team, I hope this message finds you well. I wanted to share my recent experience during my stay, as I believe in giving honest feedback to help improve guest experiences. Unfortunately, my stay was less than ideal due to a strong smoke smell in my room. It seems the ventilation system is connected to the adjacent mall, allowing smoke to drift into the room, making it feel like someone was smoking right beside me. As someone who is quite sensitive to smoke, this made it incredibly difficult to relax and get a good night’s sleep, which is a fundamental part of any hotel stay. I genuinely appreciate the effort your team puts into creating a welcoming environment, but this particular issue significantly impacted my comfort and overall experience. Given the circumstances, I kindly request a full refund, as I was unable to fully enjoy my stay due to the air quality issue. Thank you in advance for your understanding and attention to this matter. I look forward to your response. Warm Regards, Josh Tsendayush
Stayed 1 night in May 2025

8/10 Good

Nadine

Stayed 3 nights in May 2025

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Timur

Stayed 1 night in Apr 2025

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
I wish the floor was carpet. Quieter and warmer that way
Stayed 1 night in Apr 2025

10/10 Excellent

Micarla

Stayed 1 night in Jan 2025

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice. Service was great. Nothing negative.
Stayed 2 nights in Apr 2025

10/10 Excellent

Vanessa

Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
No coffee in th
Stayed 4 nights in Apr 2025

8/10 Good

Afsanae

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great spot, will stay again.

Great spot to stay, really loved the overall vibe of the place from the lobby to the rooms. Staff I encountered was friendly, although not terribly informed on the area and available places to eat etc but very nice.
Stayed 1 night in Apr 2025

10/10 Excellent

Colette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Ichiro, Sagamihara

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hot water flow is way too little.
Stayed 5 nights in Mar 2025

10/10 Excellent

riley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Sarah

Liked: Property conditions & facilities
This is very convenient to the BART station and is quiet and safe. Staff weren’t overly friendly and the room was clean enough but not spotless. The room was comfortable, quiet and safe. A great option for the price.
Stayed 3 nights in Mar 2025

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2025

10/10 Excellent

Aiden

Stayed 1 night in Feb 2025