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The Catrina Hotel

2.5 star property

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Photo gallery for The Catrina Hotel

Terrace/patio
Exterior
Reception
Memory-foam beds, individually decorated, individually furnished, desk
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • 24/7 front desk

Explore the area

View in a map
2110 S El Camino Real, San Mateo, CA, 94403
  • Place, San Mateo County Event Center
    ‪13 min walk‬
  • Place, Hillsdale Shopping Center
    ‪17 min walk‬
  • Place, Central Park
    ‪3 min drive‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪15 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(62 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(35 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking

Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 1 Double Bed, Accessible, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(14 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior
Holiday Inn Hotel & Suites San Mateo-San Francisco SFO by IHG
East San Mateo
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
3.9 out of 5, Good, 1,104 reviews
The price is €104
includes taxes & fees
8 May - 9 May
Holiday Inn Hotel & Suites San Mateo-San Francisco SFO by IHG

About this property

The Catrina Hotel

Laundry facilities, a 24-hour front desk and express check-in are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include express check-out.
The Catrina Hotel offers 57 air-conditioned accommodations, which are accessible via exterior corridors, and features coffee/tea makers and a hairdryer. This individually decorated and furnished accommodation includes desks. Beds feature memory foam mattresses. 55-inch Smart televisions come with digital channels.

Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and free toiletries.

Our customers tell us that they enjoy the helpful staff at The Catrina Hotel. During your stay, you'll be within walking distance of San Mateo County Event Center. Enjoy features like free WiFi in public areas and free self-parking, plus laundry facilities.
  • Free WiFi
  • Free self-parking
  • Amenities include laundry facilities and a terrace
  • Just a 3-minute drive from San Mateo County Event Center and a few minutes from San Francisco Bay
  • Dogs welcome for a fee (restrictions apply)
As a guest of The Catrina Hotel, you'll find a terrace, laundry facilities, and express check-in. WiFi is free in public spaces. Free self parking is available.

This San Mateo hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar near toilet (86 centimetre high)
  • Handrails in stairways (91 centimetre high)
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Lever door handles
  • Raised toilet seat (46 centimetre high)
  • Tile flooring in public areas
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 2 floors
  • At least 80% lighting from LEDs
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools
This virtual service hotel offers 24-hour guest support by text or phone.

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. A virtual front desk provides assistance to guests.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

The Catrina by Kasa
The Catrina Hotel Hotel
The Catrina Hotel by Kasa
Kasa The Catrina San Mateo
The Catrina Hotel San Mateo
The Catrina Hotel Hotel San Mateo

The Catrina Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 492 out of 1004 reviews
Rating 8 - Good. 260 out of 1004 reviews
Rating 6 - Okay. 124 out of 1004 reviews
Rating 4 - Poor. 59 out of 1004 reviews
Rating 2 - Terrible. 69 out of 1004 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Jesse

Disliked: Cleanliness, staff & service, amenities
No hot water in shower. Room never cleaned or towels chanced. Room password was changed twice during 3 day stay. No staff at front desk. Literally the worst hotel I have ever stayed at.
Stayed 3 nights in Jan 2026

8/10 Good

Jessica

Stayed 2 nights in Jan 2026

8/10 Good

Samantha

Liked: Cleanliness, staff & service, amenities
Convent location
Stayed 1 night in Jan 2026

8/10 Good

Mehran

Stayed 3 nights in Jan 2026

6/10 Okay

Lance

Travelled with family, Business traveller
Staff was great and supportive. Couple of minor issues, no wash cloths, shower drain wasn’t draining well, and missing TV remote.
Stayed 2 nights in Jan 2026

4/10 Poor

Xeena

Stayed 3 nights in Jan 2026

6/10 Okay

Tom

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jan 2026

10/10 Excellent

Ana

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless and really nicely designed. Staff was courteous and provided us with items we requested (more hangers and travel rack), promptly.
Stayed 2 nights in Jan 2026

6/10 Okay

Leandro

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Water pressure was too weak, sheets had a blood stain and there was a dirty tissue on the floor next to the toilet when we checked in. Bathroom windows had some mold on it, the bedroom blinds would not close all the way (it was loose) and the property was cheaply remodeled, you could see it on some details like the bed quality and shower floor, which was buckling and slippery, and also one the outlets wasn’t working.
Stayed 2 nights in Jan 2026

10/10 Excellent

Daniela

Stayed 1 night in Jan 2026

4/10 Poor

Chelsea

You had to wait in line for a kiosk for somebody to get on camera
Stayed 2 nights in Jan 2026

4/10 Poor

Rolando

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2026

10/10 Excellent

Laseanda

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Loved my stay here Sayed was very nice and accommodated me and my daughters stay. The staff was very nice made the beds and restocked fresh towels. Everything was great. We were in town but got out to San Francisco #lovedit ✨
Stayed 3 nights in Jan 2026

8/10 Good

Cadence

Stayed 1 night in Jan 2026

10/10 Excellent

Tyler

Stayed 1 night in Jan 2026

10/10 Excellent

JAYKENE

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
clean , easy acces and large room more spacious
Stayed 1 night in Jan 2026

8/10 Good

DeKristie

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Jan 2026

4/10 Poor

Alberto

Business traveller
Disliked: Cleanliness, staff & service
Was not impressed at all. I arrived and there was no person, I had to speak to a person over a screen. It felt very impersonal. on my window I saw mold. my bed sheets were a little dirty. worst part was my shower water was not even warm. I took a 5 min cold shower. Not what I paid for. I would ask for half of my money back but I know that wont be possible.
Stayed 1 night in Jan 2026

10/10 Excellent

Mario

Stayed 1 night in Jan 2026

8/10 Good

Virginia

Stayed 6 nights in Nov 2025

6/10 Okay

Shana

Liked: Cleanliness, staff & service
The gentleman at the desk was very nice and helpful. The room was fine, comfortable bed. Didn’t have hot water in the morning though and the floors were in rough shape as others have mentioned. Not bad for the price.
Stayed 1 night in Jan 2026

10/10 Excellent

May Florence

Stayed 1 night in Jan 2026

10/10 Excellent

Rina

Liked: Cleanliness, amenities, property conditions & facilities
Room was spacious and clean. Staff was very kind and welcoming. Location was great.
Stayed 1 night in Jan 2026

8/10 Good

Lisa

Stayed 1 night in Dec 2025

10/10 Excellent

Gloria

Stayed 1 night in Jan 2026