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The Catrina Hotel

2.5 star property

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Photo gallery for The Catrina Hotel

Exterior
Exterior
Reception
Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | Memory-foam beds, individually decorated, individually furnished, desk
Terrace/patio

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Laundry
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
2110 S El Camino Real, San Mateo, CA, 94403
  • San Mateo County Event Center
    ‪13 min walk‬
  • Hillsdale Shopping Center
    ‪19 min walk‬
  • San Francisco Bay
    ‪5 min drive‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking

Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 1 Double Bed, Accessible, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

About this property

The Catrina Hotel

Hotel with free parking, near San Mateo County Event Center
Laundry facilities, a 24-hour front desk and express check-in are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include express check-out.
The Catrina Hotel offers 57 air-conditioned accommodations, which are accessible via exterior corridors, and features coffee/tea makers and a hairdryer. This individually decorated and furnished accommodation includes desks. Beds feature memory foam mattresses. 55-inch Smart televisions come with digital channels.

Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and free toiletries.

Our customers tell us that they enjoy the helpful staff at The Catrina Hotel. During your stay, you'll be within walking distance of San Mateo County Event Center. Enjoy features like free WiFi in public areas and free self-parking, plus laundry facilities.
  • Free WiFi
  • Free self-parking
  • Amenities include laundry facilities and a terrace
  • Just a 3-minute drive from San Mateo County Event Center and a few minutes from San Francisco Bay
  • Dogs welcome for a fee (restrictions apply)
As a guest of The Catrina Hotel, you'll find a terrace, laundry facilities, and express check-in. WiFi is free in public spaces. Free self parking is available.

This San Mateo hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar near toilet (86 centimetre high)
  • Handrails in stairways (91 centimetre high)
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Lever door handles
  • Raised toilet seat (46 centimetre high)
  • Tile flooring in public areas
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 2 floors
  • At least 80% lighting from LEDs
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
A virtual front desk provides assistance to guests
This virtual service hotel offers 24-hour guest support by text or phone.

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. A virtual front desk provides assistance to guests.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

The Catrina by Kasa
The Catrina Hotel Hotel
The Catrina Hotel by Kasa
Kasa The Catrina San Mateo
The Catrina Hotel San Mateo
The Catrina Hotel Hotel San Mateo

The Catrina Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 332 out of 708 reviews
Rating 8 - Good. 190 out of 708 reviews
Rating 6 - Okay. 89 out of 708 reviews
Rating 4 - Poor. 42 out of 708 reviews
Rating 2 - Terrible. 55 out of 708 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Susana

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Virtual person checks you in that is overseas. Weird!
Stayed 1 night in Feb 2025

6/10 Okay

Analisa

Stayed 3 nights in Feb 2025

10/10 Excellent

Wolfgang

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Motel not Hotel

First off, this is a motel not a hotel. There were some renovations which made it ok, but the bathroom was not fully remodeled, and it had a dirty floor, floorboards and spots on the ceiling. No shower door just a flimsy curtain. Not in a great area, i.e., a lot of traffic and other loud noises. The AC/Heating unit was so loud you couldn't watch TV at a reasonable sound level. The refrigerator leaked during our multiple day stay. When I relayed this to the front office, there was only a kiosk with someone on a computer screen to talk to (same as when my husband checked in). I was told maintenance would come to check it out but it was not fixed, so during our stay, we had to use towels under the refrigerator and along the back of the unit to keep the leaking isolated. I chose what I thought was a hotel based on reasonable cost and reviews, but unfortunately I found a partly remodeled motel that had issues. I did not find the savings worth it nor were the reviews anywhere near what we experienced.
Stayed 3 nights in Feb 2025

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our stay at Catrina "hotel"

We stayed here because we thought it seemed like a nice and chic hotel to stay at, but were surprised that it was more like a motel. There are no elevators to get you to the second floor if you are disabled or need it. It wasn't too bad for me since my husband carried our one luggage upstairs, but it would be a few trips up and down for families or disabled persons with multiple luggagies. The check in process is through a lobby building where they had technical difficulties for about 10 minutes. The check in is with a real person through a virtual session on a kiosk. They ask you to scan the ID and confirm the details of your stay. Not too bad for a check in process especially considering we checked in after 11pm. Anyhow, we got to our room and it's a small room, straight-to-the-point bedroom with closet space, long desk/drawer space with TV on top, fridge under, and a separate bathroom. There was a hole on the wall, like someone punched it, next to the bathroom. The bathroom floor was dirty, the faucet handle broke after two uses, the sink was clogged, the desk where the TV was had old cup marks, there were hair in the towels, the walls were pretty thin and you could hear some neighbors at midnight and throughout the night, and the AC/heater unit was boomingly loud whenever it started up automatically. In the end, I wouldn't stay here again unless there was an event I needed to attend and it's the last nearby choice that's "not" a motel.
Stayed 1 night in Feb 2025

10/10 Excellent

Rusha

Stayed 2 nights in Feb 2025

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

Leda

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort

quality MOTEL

Catrina Hotel in San Mateo is more of a quality MOTEL.
Stayed 10 nights in Feb 2025

10/10 Excellent

Kimberly, San Mateo

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2025

2/10 Terrible

David

Business traveller
Disliked: Property conditions & facilities, room comfort

You get what you pay for.

This is basically a motel. Room was clean but smelled like cheap cleaning product. It is next to a very busy street so it never got quiet at night. Also the heating unit was very noisy. Neighborhood is not the best. Basically a cheap stay but you get what you pay for. Not a true bargain.
Stayed 2 nights in Feb 2025

10/10 Excellent

Rebecca

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Boutique-tech Hotel with drinks on the side

This was a great boutique-tech hotel. There was no in person staff to greet me but they did have a person on screen to help check me in, and scan my ID. It was much easier than I thought it was going to be and got a code for my room instead of a key. The room was comfy and the hotel is super cute. If you're missing a hotel bar you can head 3 doors down to the right to Route 92 Sports Bar and hang out with the locals for cocktails.
Stayed 1 night in Feb 2025

2/10 Terrible

Peter

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Unfortunately, we had a very horrifying experience with the person that stayed next door to us. It was approximately 12 midnight when he stormed out his room and came banging on our door and even kicked it very hard. We were going to call the police, but he returned to his room. We could not sleep the rest of the night we were so scared.
Stayed 1 night in Jan 2025

6/10 Okay

Vadim

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

noisy motel

this is a motel: paper thin walls. car park is in the middle so hear everything: car doors, tv & shower next door. the room was fine, except for the peeling laminate on the floor. heavy smell of chlorine (went away after opening bathroom window for a day). no human assistance/service premises. on the positive side, new mattress, clean sheets, plumbing all working, could be worse
Stayed 2 nights in Feb 2025

8/10 Good

David

Stayed 1 night in Feb 2025

10/10 Excellent

Adele, Foster City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean place to stay.
Stayed 2 nights in Feb 2025

10/10 Excellent

YUET NING

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and worth the price!
Stayed 1 night in Feb 2025

10/10 Excellent

German

Stayed 1 night in Feb 2025

10/10 Excellent

Laura

Stayed 5 nights in Dec 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Patricia, Hollister

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am always satisfied when staying at The Catrina Hotel, and I will continue to stay there during my business travels. Thank you!
Stayed 1 night in Jan 2025

6/10 Okay

Aubrey

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Feb 2025

8/10 Good

Carl

Stayed 2 nights in Feb 2025

4/10 Poor

CHAD

Business traveller
Disliked: Cleanliness
The heat in the room worked well and the bed was comfortable
Stayed 5 nights in Jan 2025

10/10 Excellent

Todd

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great no frills motel for business trip. Clean and comfortable, in room coffee pods. Virtual receptionist was very polite and got me checked in quickly. Will stay here again
Stayed 2 nights in Feb 2025

8/10 Good

Jeremy

Liked: Staff & service
Stayed 1 night in Feb 2025