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The Catrina Hotel

2.5 star property

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Photo gallery for The Catrina Hotel

Terrace/patio
Exterior
Exterior
Reception
Memory-foam beds, individually decorated, individually furnished, desk

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • 24/7 front desk

Explore the area

View in a map
2110 S El Camino Real, San Mateo, CA, 94403
  • Place, San Mateo County Event Center
    ‪13 min walk‬
  • Place, Bay Meadows Park
    ‪16 min walk‬
  • Place, Hillsdale Shopping Center
    ‪17 min walk‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪15 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(58 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(32 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking

Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 1 Double Bed, Accessible, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(14 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

The Catrina Hotel

Laundry facilities, a 24-hour front desk and express check-in are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include express check-out.
The Catrina Hotel offers 57 air-conditioned accommodations, which are accessible via exterior corridors, and features coffee/tea makers and a hairdryer. This individually decorated and furnished accommodation includes desks. Beds feature memory foam mattresses. 55-inch Smart televisions come with digital channels.

Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and free toiletries.

Our customers tell us that they enjoy the helpful staff at The Catrina Hotel. During your stay, you'll be within walking distance of San Mateo County Event Center. Enjoy features like free WiFi in public areas and free self-parking, plus laundry facilities.
  • Free WiFi
  • Free self-parking
  • Amenities include laundry facilities and a terrace
  • Just a 3-minute drive from San Mateo County Event Center and a few minutes from San Francisco Bay
  • Dogs welcome for a fee (restrictions apply)
As a guest of The Catrina Hotel, you'll find a terrace, laundry facilities, and express check-in. WiFi is free in public spaces. Free self parking is available.

This San Mateo hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar near toilet (86 centimetre high)
  • Handrails in stairways (91 centimetre high)
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Lever door handles
  • Raised toilet seat (46 centimetre high)
  • Tile flooring in public areas
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 2 floors
  • At least 80% lighting from LEDs
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools
This virtual service hotel offers 24-hour guest support by text or phone.

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. A virtual front desk provides assistance to guests.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

The Catrina by Kasa
The Catrina Hotel Hotel
The Catrina Hotel by Kasa
Kasa The Catrina San Mateo
The Catrina Hotel San Mateo
The Catrina Hotel Hotel San Mateo

The Catrina Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 482 out of 1002 reviews
Rating 8 - Good. 257 out of 1002 reviews
Rating 6 - Okay. 126 out of 1002 reviews
Rating 4 - Poor. 61 out of 1002 reviews
Rating 2 - Terrible. 76 out of 1002 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

James R

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It was AWFUL from check in to check out! DO NOT STAY HERE! The check in process was with AI gal in India! She was hard to understand. No one was onsite to speak with. Had a problem with the TV that didn’t work and they expected to charge us more money to move us to another room. We refused to pay more! Hotel was more than 3/4 empty! They finally agreed to have us move. We had to take all our stuff (we had tons as we were on the road for 3 weeks and I have a bad knee) back downstairs and back upstairs in another room in another building! We wasted almost 3 hours with arguing and finally moving! We asked to speak with someone and were told someone would be there around 11 or 12 the next day! Needless to say, we had to be on the road way before that
Stayed 1 night in Nov 2025

4/10 Poor

Nyekeva

Stayed 1 night in Nov 2025

8/10 Good

Kevin

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
One of the bed’s frame was broken. The floor in both the room and the bathroom needs to be mopped. The water in the sink and shower started out light brown before becoming clear after a few minutes of leaving the water running.
Stayed 1 night in Nov 2025

10/10 Excellent

Ngoc Phuong Anh

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved everything! But the floor was extremely cold
Stayed 2 nights in Nov 2025

8/10 Good

Larry

Liked: Cleanliness, amenities, property conditions & facilities
Room clean and good except for light: too much through window. It needs blackout curtains.
Stayed 1 night in Nov 2025

10/10 Excellent

May Florence

Stayed 1 night in Nov 2025

10/10 Excellent

Patricia, Hollister

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel for business two to three times per month, and im always satisfied when I stay at the Catrina Hotel. Thank you.
Stayed 1 night in Nov 2025

8/10 Good

Romeo

Travelled with partner
The room was nice and clean, the staff is accomodating I recommend this place.
Stayed 2 nights in Nov 2025

10/10 Excellent

May Florence

Stayed 2 nights in Nov 2025

10/10 Excellent

Jonathn

Stayed 1 night in Nov 2025

10/10 Excellent

Janira

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sink was a little high. I had to tipitoe to was my face
Stayed 1 night in Nov 2025

10/10 Excellent

Carolina

Stayed 1 night in Nov 2025

10/10 Excellent

Cydney

Stayed 1 night in Oct 2025

10/10 Excellent

Cory

Stayed 1 night in Nov 2025

10/10 Excellent

Robert

Stayed 2 nights in Nov 2025

6/10 Okay

Nieves

Disliked: Amenities
Use some deodorant or something because it smells really musty from the moment you open the door.
Stayed 1 night in Nov 2025

10/10 Excellent

Amy

Stayed 1 night in Nov 2025

2/10 Terrible

Daryl

Travelled with family
Disliked: Staff & service
Absolutely the worst hotel check in experience I have ever had at this Clarion hotel. Upon arriving there was no one in the office checkin/reception area. Guests are supposed to use a screen “kiosk” which connected me with a lady in India. They had processed my payment but then experienced “technical problems” that went on and on and on … I requested a first floor room but she said their system showed there were none available… but I was actually there in person and it appeared there were several available. They continued to have “technical problems” so I asked the lady to simply refund my credit card payment and I’d find a different hotel. She said she wasn’t authorized to do that… only her manager… and the manager wasn’t available. I called Capital One while all of this was going on to flag the account transaction. Clarion did charge my account… has not refunded it… and now the whole dispute process will have to be played out. To not have a human being present at your hotel guest check in is ridiculous.
Stayed 2 nights in Nov 2025

8/10 Good

Laurie

Liked: Staff & service, property conditions & facilities
Small, quaint, restaurants are close
Stayed 2 nights in Nov 2025

4/10 Poor

Richard

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Left an insulated bag in the room. Never recovered it. It was gone by 7 o’clock that evening.
Stayed 1 night in Oct 2025

6/10 Okay

Rowland

Liked: Cleanliness, staff & service
Clean. Smelled a little like cigarettes.
Stayed 1 night in Nov 2025

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was spotless and service efficient. Well priced place and convenient location for visiting the San Mateo area. I suggest the property add a desk lamp to make working in that area a little easier. The staff are friendly and check in/out very easy. Would return here!
Stayed 2 nights in Oct 2025

8/10 Good

Sunguk

Business traveller
Liked: Cleanliness
It was the 2nd time. It's not as comfort and quiet as hotels but, considering the price, I'm pretty satisfied with everything. It was clean and has nothing to complain.
Stayed 1 night in Oct 2025

2/10 Terrible

shelby

Travelled with family and small children
The tv did not work in our room and we were told maintenance would come look at it but nobody did. Traveling with a toddler and no tv is less than ideal. Ive called management 3 times to complain but have yet to get a response regarding compensation for the lack of amenities on the room
Stayed 1 night in Oct 2025

10/10 Excellent

Apoorv

Stayed 5 nights in Oct 2025