6/10 OK
Christopher
Matkusti perheen kanssa
11.8.2025
check carefully what you have booked and included.
The hotel is in a good location with nice views and easy access to San Gimignano. The rooms are comfortably furnished but a little dated. We were a family of 2 adults and 2 children that specifically requested two twin bedded rooms. On arrival we were given 2 doubles and after protesting we were offered one twin room but told we would have to pay 100 euros extra for the upgrade despite twin rooms offered and booked on Hotels.com. They then suggested 80 euros. With two children we were not in a position to find another hotel. On checkout after complaining the reception lady took the amount of bill after refusing to pay it. Also there is no mention on the Hotels.com listing that extra charges are applicable for use of the spa facilities. We were charged 25 euros per adult for a 2 hour session in the pool, sauna, steam room. This should be made clear. We felt we were paying premium rates which included the use of this facility. If we had not encountered these problems Iâm sure our stay would have been more enjoyable.
Christopher
Yöpyi 2 yötÀ elokuussa 2025
