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Holiday Inn Express & Suites West by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites West by IHG

Exterior
Outdoor pool
1 bedroom, in-room safe, desk, laptop workspace
Free daily buffet breakfast
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Pool
  • Gym
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
5420 Interstate Dr, Shreveport, LA, 71109
  • Independence Stadium
    ‪4 min drive‬
  • Willis-Knighton Medical Center
    ‪5 min drive‬
  • Bally's Shreveport Casino & Hotel
    ‪9 min drive‬
  • Shreveport, LA (SHV-Shreveport Regional)
    ‪12 min walk‬

Room options

View all photos for Standard Room, 1 King Bed

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

1 bedroom, in-room safe, desk, laptop workspace

Standard Room

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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The price is €108
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includes taxes & fees
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About this property

Holiday Inn Express & Suites West by IHG

Hotel in Shreveport with free breakfast and fitness centre
This smoke-free hotel features an outdoor pool, a fitness centre and a business centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include conference space, dry cleaning and laundry facilities.
Holiday Inn Express & Suites West by IHG offers 85 air-conditioned accommodations with a safe and coffee/tea makers. 32-inch flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and hairdryers.

This Shreveport hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Express & Suites West by IHG. During your stay, you'll be close to Mooretown Park. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a business centre and a meeting room
  • On-site recreation includes a gym
  • 10 minutes by car from Bally's Shreveport Casino & Hotel and 12 minutes from Horseshoe Bossier City Casino
  • Pets welcome for a fee
Holiday Inn Express & Suites West by IHG offers its guests an outdoor pool and a fitness centre. Public spaces have free WiFi. Business amenities include a business centre and a meeting room. Free breakfast is served daily. Event space at this hotel measures 550 square feet (50 square metres) and includes conference space. The business-friendly Holiday Inn Express & Suites West by IHG also features laundry facilities, dry cleaning/laundry services, and a front desk safe. Self parking is free.

This Shreveport hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:30 AM to 9:30 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 550 square feet of conference space
  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Weight limit: 40 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:00 AM to 10 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express West Hotel Shreveport
Holiday Inn Express West Hotel
Holiday Inn Express West Shreveport
Inn Express West Shreveport

Holiday Inn Express & Suites West by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 303 out of 672 reviews
Rating 8 - Good. 174 out of 672 reviews
Rating 6 - Okay. 89 out of 672 reviews
Rating 4 - Poor. 50 out of 672 reviews
Rating 2 - Terrible. 56 out of 672 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Carolyn

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

HORRIBLE STAY 3 hours in lobby, no elevator

On February 21st and 22nd, we had a deeply disappointing experience at your hotel. Our two-room reservation was not ready at the 3 PM check-in time, resulting in a three-hour wait in the lobby. Furthermore, the elevators were out of service, a fact not disclosed until after we had already unloaded our car. This posed significant challenges given my health conditions (knee and hip replacements, stroke, and partial vision impairment). The lack of communication and assistance regarding room availability and the elevator malfunction was unacceptable. I request a review of this matter and a response at your earliest convenience. This was the WORSE stay at Holiday Inn & Suites EVER’n The statement about the elevators was not given to us until we had our keys already in hand. Space I have a physical disability where I’m unable to walk downstairs. So this inconvenience should have been something that was looked into. I would not have known to ask them about the elevator. This is a serious situation. How does a hotel not inform people of the broken elevators. And also, I was informed that the hotel elevators has been broken for 3 WEEKS!! That’s crazy. I’ve already sent this information to the hotel. I’m looking for a corporate information. I love Holiday Inn & Suites whether express or regular. I really don’t know the difference. If there is someone that can inform me of a corporate number to contact please send it to me. My phone number is 281-690-1685 Name: Carolyn DOUCETTE
Stayed 1 night in Feb 2025

10/10 Excellent

June

Stayed 1 night in Jan 2025

4/10 Poor

Bruce

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Recommend not staying here

(1) Elevator was broken and we were given a room on the 3rd (top) floor. Elevator was inoperative as of 6 days prior according to front desk and I received no advance notice or warning. They were not able to accommodate a request to move to the first floor. Carrying our bags up and down the stairs was not expected or appreciated. No accommodation to assist us with bags was offered. Had I known in advance, I would not have stayed here. (2) Front desk person at check-in had almost zero customer interfacing skills, and treated me like I was interrupting her phone surfing time. Not friendly or welcoming. (3) The room was in disrepair with broken and multiple loose tiles inside the room door, among other things. (4) no towels in the workout room--towels were supposedly provided but not stocked and had to go to the front desk. (5) No water in the water cooler in the workout room. (6) Noisy room (outside and inside noise)
Stayed 1 night in Feb 2025

2/10 Terrible

Brett

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
All elevators are broken and was given two rooms on the top (fourth) floor claiming nothing else is available even though parking lot is half full. In one room shower doesnt work and room just smells damp. The other room is dirty and bathroom essentials are empty bottles. Not to mentio the toilet runs constantly all night
Stayed 1 night in Feb 2025

4/10 Poor

Shante

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Hotel was nice. Conveniently located. Was told after I arrived and checked in that the hotel elevator was broke. I was there for 2 days for an event, my room was on the 3rd floor! Nothing I could do, due to the fact I had a late arrival and I had already booked this room in advance!!
Stayed 2 nights in Feb 2025

2/10 Terrible

Dakota

Stayed 2 nights in Feb 2025

2/10 Terrible

Monika

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The elevator was broken and my room was in the third floor. They did not offer a room on a lower level, nor had it available.
Stayed 3 nights in Feb 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Rooms were not ready and elevators were broke

When we arrived to check in after 4 pm, our room was not ready. There were others in the lobby who also waited over two hours for their room to be ready. This is unacceptable when check in is at 3, the room should have been ready. Also, the elevators were out of service so we had to carry our luggage along with a newborn baby carrier up three flights of stairs. Front desk staff was very polite. The room smelled great and seemed to be cleaned very well. Continental breakfast was great although they were serving cereal but were out of milk. This hotel had one of the best ratings in the area which is why so many guests decided to stay here but they do not have the staff to accommodate this many guests. I probably will not stay here again.
Stayed 1 night in Feb 2025

4/10 Poor

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
We arrived at the hotel at 645pm and did not get a room until 8pm when check in should’ve been at 3. Also the elevators were out and our room was right by the stair well and heard the door open and close all night
Stayed 1 night in Feb 2025

2/10 Terrible

Rochelle

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible ‼️

My family and I didn’t stay. After driving 5 hours we get to the hotel and the front desk girl said her supervisor said to not check us in because she tried calling us and she didn’t get an answer. So we had to try to go find another hotel because of this. Horrible I will never book this hotel again.
Stayed 2 nights in Feb 2025

2/10 Terrible

shanta

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities

Shanta

It was horrible I am being charged for a two night stay . When I had to cut my stay short due to the accommodations of the facility. The elevator didn’t work , there wasn’t a housekeeper and the internet was working it was a mess .
Stayed 2 nights in Feb 2025

2/10 Terrible

Meghan

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
The elevator was out of service and no one said anything until I arrived and I had to go to the fourth floor and then there were loud people in the hall till 4:00am I called the front desk twice and asked them to go up and tell them to go to their rooms nothing happens
Stayed 1 night in Feb 2025

2/10 Terrible

Jonathan

Travelled with family
Disliked: Staff & service, property conditions & facilities
The actual room was pretty clean
Stayed 1 night in Feb 2025

2/10 Terrible

Rosie

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
No hot water and elevator didn’t work!
Stayed 1 night in Feb 2025

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient. Quick check in. Shower only had mildly warm water.
Stayed 1 night in Feb 2025

6/10 Okay

Pamela

Elevators broken. Reserved king bed given 2 doubles. Sent to cold dirty stairwell to pack my luggage up to my room
Stayed 1 night in Feb 2025

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Lynn

Liked: Cleanliness, property conditions & facilities, room comfort

Maid service

No maid service other than they did come into our room the last night and take our towels but didn’t bother to leave any, open the shades and turn off AC. Never did anything with bed at all,
Stayed 3 nights in Feb 2025

4/10 Poor

Amy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
During check in we were told the only available room they had was on the 4th floor and the elevator was out! What if we weren't able to clumb 4 flights of stairs with luggage. Once we made it up there it wasn't the King suite we were charged for. Front desk said it's all they have.The room was ok but could use major updating. This stay was for our 13th wedding anniversary and we were hoping for luck one. Unfortunately, it was the opposite. In the end we didnt get a refund or the difference in what we paid for and what we got.
Stayed 1 night in Feb 2025

6/10 Okay

Ramon

Travelled with family

Meh

We were charged for a third person but only had 2 towels. Was told they did not have any more towels. Toilet barely flushed, water kept running. Towel rack was lose on the door. Room not “holiday in clean.”Staff were not friendly. Al in all just an ok stay.
Stayed 1 night in Feb 2025

10/10 Excellent

Sondra MsLady

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service and great breakfast setup.
Stayed 2 nights in Feb 2025

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Hospitality

When we checked in, the front staff was super friendly!! Everyone was kind and helpful! The following morning, the breakfast staff even offered to pack us to-go bags for the rest of our drive!! Everyone went above and beyond!!
Stayed 1 night in Jan 2025

6/10 Okay

Ali

Liked: Cleanliness
The doors to the suites need painting badly, the carpets were not clean. When you opened the light to the bathroom, a very noisy fan turns on, there was only one switch for both the light and fan. The internet is very bad, you can not do any work on your laptop.
Stayed 1 night in Jan 2025

10/10 Excellent

Julie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Marc

Stayed 1 night in Jan 2025