Took over 1 hr to check in, we reserved 2 rooms, first try she put all of us in same room, then 2 different rooms, keys didn't work. Had to go back get keys to work, hall was full of rocks, dirt, the room smelled horrendous and was dirty. We went back asked for refund told had to send us check? Then found out charged wrong card, couldn't fix or give receipt. I expect a full refund.