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Grand Jersey Hotel & Spa

5.0 star property
VIP Access

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Photo gallery for Grand Jersey Hotel & Spa

Beach views, serves lunch and dinner
Meeting facility
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Deluxe Double Room, Ocean View | 1 bedroom, premium bedding, in-room safe, individually decorated
Indoor pool

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Pool
  • Bar
  • Pet-friendly
  • Spa

Explore the area

View in a map
Esplanade, St. Helier, Jersey, JE2 3QA
  • Port of Jersey
    ‪8 min walk‬
  • Elizabeth Castle
    ‪9 min walk‬
  • St. Helier Central Market
    ‪11 min walk‬
  • Jersey (JER)
    ‪8 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Double Room, Ocean View

Superior Double Room, Ocean View | 1 bedroom, premium bedding, in-room safe, individually decorated

Superior Double Room, Ocean View

9.6 out of 10
Exceptional
(10 reviews)
  • 20 sq m
  • Sea view
  • Sleeps 4
  • 1 Double Bed

View all photos for Classic Double Room, Sea View

Classic Double Room, Sea View | 1 bedroom, premium bedding, in-room safe, individually decorated

Classic Double Room, Sea View

9.2 out of 10
Wonderful
(19 reviews)
  • 20 sq m
  • Beach view
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room (may have frosted Windows)

1 bedroom, premium bedding, in-room safe, individually decorated

Classic Double Room (may have frosted Windows)

9.6 out of 10
Exceptional
(15 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, Ocean View

Suite, Ocean View | 1 bedroom, premium bedding, in-room safe, individually decorated

Suite, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Double Room, Ocean View

Deluxe Double Room, Ocean View | 1 bedroom, premium bedding, in-room safe, individually decorated

Deluxe Double Room, Ocean View

9.0 out of 10
Wonderful
(29 reviews)
  • 20 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Double Room, Park View

1 bedroom, premium bedding, in-room safe, individually decorated

Classic Double Room, Park View

9.6 out of 10
Exceptional
(11 reviews)
  • 20 sq m
  • Park view
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room (may have frosted window)

1 bedroom, premium bedding, in-room safe, individually decorated

Classic Twin Room (may have frosted window)

9.4 out of 10
Exceptional
(12 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Small Classic Double

Small Classic Double | 1 bedroom, premium bedding, in-room safe, individually decorated

Small Classic Double

9.4 out of 10
Exceptional
(8 reviews)
  • 10 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double or Twin Room, Park View

Deluxe Double or Twin Room, Park View | 1 bedroom, premium bedding, in-room safe, individually decorated

Deluxe Double or Twin Room, Park View

9.4 out of 10
Exceptional
(19 reviews)
  • 20 sq m
  • Park view
  • Sleeps 3
  • 1 Double Bed

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About this property

Grand Jersey Hotel & Spa

Elegant beach hotel and indoor pool
Catch some rays at the nearby beach or spend the day relaxing at Grand Jersey Hotel & Spa's full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants. Housekeeping is available on request.
Grand Jersey Hotel & Spa offers 123 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and designer toiletries.

This St. Helier hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a health club and a sauna.

Children aged under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Our customers tell us that they can't get enough of the breakfast at Grand Jersey Hotel & Spa. During your stay, you're just a quick walk from Port of Jersey. You'll find features such as free WiFi in public areas and free self-parking, plus 2 restaurants. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Enjoy British cuisine with a beachfront location at Tassili, one of the property's 2 restaurants
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Treat yourself to aromatherapy, body treatments or body scrubs at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the overall condition of the property and the breakfast
  • Just a 3-minute walk from St Aubin's Bay and 9 minutes on foot from Port of Jersey
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Grand Jersey Hotel & Spa offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include meeting rooms and coworking spaces. A hot tub, a sauna, and a terrace are also featured at the luxury Grand Jersey Hotel & Spa. Limited free parking is available on a first-come, first-served basis.

This 5-star St. Helier hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:30 AM to 10:30 AM.
Tassili – This beachfront fine-dining restaurant specialises in British cuisine and only serves dinner. Reservations are required.
Victoria's – This brasserie specialises in British cuisine and serves breakfast and dinner. A children's menu is available. Reservations are required. Open daily.
Champagne Lounge – This beach bar specialises in British cuisine and serves lunch, dinner and light fare. A children's menu is available. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour offsite parking (GBP 6.66 per day)
  • Free self parking on site
  • Limited on-site parking (max 8 spaces per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 25 for adults and GBP 12.50 for children
  • 2 restaurants
  • A bar/lounge
  • Private picnics

Restaurants on site

  • Champagne Lounge
  • Tassili
  • Victoria's

Things to do

  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station
  • Conference centre
  • Coworking space
  • Meeting rooms

Outdoors

  • Direct access to the beach
  • On the bay
  • Terrace
  • Vegetable garden

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1890
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: GBP 25 per pet, per night
  • Only dogs are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 25.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 25.00 for adults and from GBP 12.50 for children
  • Nearby parking fee: GBP 6.66 per day(164 ft away; open 24 hours)
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Children under 16 years old are allowed in the pool from 7 AM to 12:30 PM and from 2 PM to 7 PM.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Grand Jersey
Grand Jersey Hotel
Grand Jersey Hotel St. Helier
Grand Jersey St. Helier
Hotel Grand Jersey
Grand Jersey St Helier
Grand Jersey Hotel Spa
Grand Jersey Hotel & Spa Hotel
Grand Jersey Hotel & Spa St. Helier
Grand Jersey Hotel & Spa Hotel St. Helier

Reviews

Grand Jersey Hotel & Spa Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 737 out of 1006 reviews
Rating 8 - Good. 203 out of 1006 reviews
Rating 6 - Okay. 45 out of 1006 reviews
Rating 4 - Poor. 12 out of 1006 reviews
Rating 2 - Terrible. 9 out of 1006 reviews

Reviews

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, amenities
Liked sea front and bay view location. Excellent choice of food for breakfast. Main lift nearest reception was out of service for the duration of our stay. TV service in all rooms on 1st and 2nd floors out of service for 4 days of our stay
Stayed 7 nights in May 2025

10/10 Excellent

Ashleigh

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Even though I am a frequent visitor to Jersey I have not stayed at the Grand before, however it was a great choice. The staff are friendly and helpful, the hotel is quiet and well maintained. It was great value and even though I chose a cheaper room option it was spacious, clean and had a good view.
Stayed 2 nights in Jun 2025

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Jacqueline

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is very nice, staff friendly, food great and has some lovely touches such as milk and cookies for kids at bedtime. The spa and pool were nice and welcoming to youngsters. A big downside for us was the disabled entry way with quite a heavy door to negotiate. The hotel is located opposite the beach with great views of Elizabeth castle, but next to quite a busy road. The location also has the benefit that it is very close to st Helier shops and restaurants and the bus terminus though.
View of hotel from the castle
View from room
Stayed 7 nights in May 2025

10/10 Excellent

Clive

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
While having been updated it has kept its period charm. Great position with beautiful views and within walking distance of all St Helier amenities. Very comfortable rooms and friendly helpful staff. Bus service is amazing and you can get pretty much anywhere on the island for a very reasonable flat price fare.
Stayed 7 nights in May 2025

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and very helpful and friendly staff. Cleanliness around the hotel first class. In my opinion the only disadvantages were that the food and drinks were rather pricey due to the additional service charge. This service charge did not apply only to the hotel but it seemed that it was imposed throughout Jersey.
Stayed 4 nights in May 2025

8/10 Good

Danielle

Stayed 3 nights in May 2025

10/10 Excellent

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our break here. Extremely conveniently placed for buses around the island. Hotel lovely, only fault was the lift being very small and quite slow- although I think they had a second lift out of order at our time of visiting. Can recommend highly
Stayed 4 nights in May 2025

8/10 Good

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Ian

Stayed 2 nights in May 2025

6/10 Okay

LYNN

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were very polite and friendly. The facilities in the hotel were excellent. I wouldn’t hesitate to recommend the Grand Jersey.
Stayed 5 nights in May 2025

10/10 Excellent

Caerys Francesca

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved staying at the Grand Jersey Hotel. From the minute we pulled up the staff made sure everything was catered for - with smiles on their faces. Every single staff member we encountered added to our experience. We had a massage in the spa which was excellent - the massage itself, the environment, the attention to detail - all perfect. The hotel has wonderful views of St Aubins Bay & Elizabeth Castle - sitting on The Terrace for a drink whilst the sun went down was a fave daily activity. 3 mins walk is a bus stop that took us door to door to everywhere we visited. We had a very relaxing & pampered week thanks to the team at the Grand :)
Stayed 4 nights in May 2025

8/10 Good

Sharon Jayne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We particularly enjoyed the sheltered sun terrace at front of hotel for afternoon drinks. The breakfast buffet was extensive too!
Stayed 2 nights in May 2025

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spring Break

Hotel was beautifully located overlooking Elizabeth Castle and ideally situated for access to St Helier centre and the Island transport network. With a large Ocean View Room on the 2nd Floor,perfect for a relaxing Break. All Staff from Reception/Concierges to Restaurant and Room Servicing were friendly,unfailingly polite and made for a very enjoyable stay.
Stayed 4 nights in May 2025

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

George

Stayed 7 nights in May 2025

10/10 Excellent

Ian

Stayed 1 night in May 2025

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed here several times - the location is front row overlooking Elizabeth Castle and the seafront The staff are all very helpful and attentive which is what you expect from a five star hotel Can’t wait to book my next visit
Stayed 5 nights in May 2025

10/10 Excellent

Penelope

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Wing-Sze

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very friendly and welcoming. Good Food and drink options.
Stayed 2 nights in May 2025

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay from start to finish , staff are fantastic , food is delicious and the whole ambiance of the hotel is second to none . Will definitely be returning
Stayed 5 nights in May 2025

10/10 Excellent

My

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An exceptionally good Hotel - Grand Jersey Hotel

Thoroughly recommend The Grand Jersey Hotel and Spa, it was brilliant. The Staff were exceptional, food brilliant, and extremely comfortable, and all in a great location on the island. Superb.
Stayed 3 nights in May 2025

10/10 Excellent

Dionne

Travelled with group
Stayed 3 nights in May 2025

10/10 Excellent

Elizabeth

Stayed 4 nights in May 2025