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Hotel Santika Jemursari Surabaya

4.5 star property

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Experience the elegant lobby with a high ceiling, comfortable seating, and a reception desk.
Stylish, multi-story building with clean lines and a minimalist aesthetic, featuring large glass windows and a flat roof.
Welcome to our hotel lobby, featuring a spacious reception area with comfortable seating and a buffet area offering a variety of dishes and drinks.
Relax in a spacious room with a large bed, seating area, and flat-screen TV.
Enjoy al fresco dining in our outdoor seating area, featuring rows of tables set with fine linens and comfortable wicker chairs.

Popular amenities

  • Bar
  • Spa
  • Parking available
  • Parking included
  • Breakfast available
  • Housekeeping

Explore the area

Map
Jl. Jemursari No. 258, Surabaya, East Java, 60237
  • Surabaya Zoo
    ‪4 min drive‬
  • Royal Plaza Surabaya
    ‪5 min drive‬
  • Tunjungan Plaza
    ‪8 min drive‬
  • Surabaya (SUB-Juanda)
    ‪15 min drive‬

Room options

Executive Room King with Balcony Smoking

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Single Beds

  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

Executive Room, 1 King Bed

  • 2.6 sq m
  • Sleeps 3
  • 1 King Bed

Executive Room, 1 King Bed

  • 27 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Santika Jemursari Surabaya

Hotel in Surabaya with full-service spa and free valet parking
A full-service spa, a restaurant and a fitness centre are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a snack bar/deli and a coffee shop/cafe are on-site.
Hotel Santika Jemursari Surabaya offers 105 air-conditioned accommodations with a safe and free newspapers. Beds feature premium bedding. LCD televisions come with premium cable channels.

Bathrooms include a shower, slippers and complimentary toiletries. This Surabaya hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.
During your stay at Hotel Santika Jemursari Surabaya, you'll be close to Tunjungan Plaza. Features include free WiFi in public areas and free valet parking, plus a full-service spa.
  • Free WiFi
  • Free valet parking and self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Treat yourself to massages at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Just a 4-minute drive from Royal Plaza Surabaya and 8 minutes from Tunjungan Plaza
  • Airport shuttle service available for a fee
Hotel Santika Jemursari Surabaya offers its guests a full-service spa and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and 5 meeting rooms. A terrace, barbecue grills, and multilingual staff are also featured at the business-friendly Hotel Santika Jemursari Surabaya. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this Surabaya hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 9:00 AM.
SEKARWANGI RESTAURANT – This restaurant serves breakfast, lunch and dinner.
24-hour room service is available.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: IDR 95,000 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • CAKE SHOP
  • SEKARWANGI RESTAURANT

Things to do

  • Full-service spa
  • Gym
  • Shopping
  • TV in common areas

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 5 meeting rooms
  • Business centre
  • Conference space

Outdoors

  • Barbecue grill
  • Terrace

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 10 floors
  • Built in 2011
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Santika Jemursari Surabaya

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 332500.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 95000 per person
  • Airport shuttle fee: IDR 260000 per vehicle (one way)
  • Rollaway bed fee: IDR 332500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the property's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Jemursari
Hotel Santika Jemursari
Hotel Santika Jemursari Surabaya
Jemursari
Santika Hotel Jemursari
Santika Jemursari
Santika Jemursari Hotel
Santika Jemursari Surabaya
Hotel Santika Jemursari Surabaya, Java

Hotel Santika Jemursari Surabaya Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 7 out of 38 reviews
Rating 8 - Good. 23 out of 38 reviews
Rating 6 - Okay. 6 out of 38 reviews
Rating 4 - Poor. 2 out of 38 reviews
Rating 2 - Terrible. 0 out of 38 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Heriyanti

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service
Staff hotel service is very good, they responds a customer complaint very well. Good food. They need to upgrade the amenities.
Stayed 2 nights in Apr 2021

8/10 Good

Lie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Hotel is good, clean, breakfast variety is not a lot though.
Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like santika hotel. Its small hotel but nice, friendly staff and nice food. Staff is ready to help. Breakfast was nice. I will be back next time I go visit surabaya
Stayed 2 nights in Jan 2020

4/10 Poor

j

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed in Santika for the last 4 years, was good before, but not this year. AC in my room did not work well, worse, started to leak heavily. Ther breakfast was not as good as before. Had dinner in restourant, ordered "kikil soup", given soup full of bone. I cancelled my booking in this hotel for next year.
Stayed 2 nights in Dec 2018

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice in Jemursari

I enjoyed my stay and the meals served. The staffs were friendly and helpful to interact with. No shopping malls around, though/
Stayed 1 night in Aug 2018

10/10 Excellent

j

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and nice hotel. Staff are very nice and helpful. WIFI is fast. Breakfast with alot of variety and delicious. Gulai Kambing is spectacular !! Totally recommended

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was Nice stay and breakfast is good
Stayed 3 nights in Oct 2017

8/10 Good

aijlie, Taiwan

Liked: Staff & service, room comfort

Good deal

As this good price I think is valuable, especially they also offer free breakfast

8/10 Good

HARJONO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accessibility from or to Juanda Airport, is certainty and fast

8/10 Good

Giovanni Edmond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good short stay for a family visit in Surabaya. There are several good local restaurants nearby with easy access to the airport. Parking spot available is very limited, however the hotel staffs are very helpful in helping guests to park with their free valet service.

8/10 Good

shella

Liked: Cleanliness, staff & service, room comfort

Nice Hotel

Stay at this hotel for business purpose, near office location

8/10 Good

Tiffany, Serpong

Liked: Staff & service, property conditions & facilities, room comfort

pleasant stay for business trips

i stayed in Santika Jemursari Surabaya for 4 nights. Overall it was a nice experience, I like the various food for breakfast and the taste was delicious. The room was spacious for a business travellers, the wifi quite qood, the room equipment itself also quite complete. The only dissatisfaction was it smell bad around the bed corner, eventhough the housekeeping staff already helped with spray some air freshener, the smell still there. Hope they will give a little extra attention for cleanliness and bad smell.

6/10 Okay

Verified traveller

So so

6/10 Okay

Elisabeth, Bogor

Big question

Deluxe room without refrigerator?

8/10 Good

David, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfy

This is my choice of stay when coming to Surabaya, although it's slightly far from the city center.

8/10 Good

Sadiyatmi, banyuwangi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice bfast

40 minutes from airport, friendly staff, nice breakfast

8/10 Good

ANDREW, Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel and recommended for meetings

It's good hotel, nice and clean. Variety of meals for breakfast was so good. If you want to have a meeting, this hotel is one of the recommended hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and simple

Nice and simple for short stay since I only use the room hotel for sleep

10/10 Excellent

Shierlly, Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice breakfast and good location

The range of breakfast quite various and the taste was very nice.. I was on informal meeting with my business colleague and I invite him to join the breakfast with me, and we manage to enjoy our conversation because of the ambience and the food. The location of this hotel is suitable for me since it is not located on high traffic area and easy to find.

8/10 Good

Sastra, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and resonably price hotel. Very friendly staff. Taxi readily available at hotel.

8/10 Good

Budi, San Mateo

Liked: Cleanliness, staff & service
Hotel facility is basically clean. However, the linens were not as clean as expected. There were stains on the bath towels and there were hairs on the replacement as well. Breakfast was good and there were plenty of BlueBird Taxi most of the time.

8/10 Good

Kenneth, Amsterdam

Liked: Cleanliness, staff & service, amenities
Blijft een mooi hotel met fijne kamers en super personeel! De badkamer is echter wel aan vervanging toe.
Stayed 3 nights in Feb 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Uitstekend ontbijt. Te dicht bij moskee die begint te blèren om 04:15. Dit is wel waardeloos.
Stayed 3 nights in Feb 2020