6/10 OK
Kalle
Matkusti ryhmän kanssa
30.5.2023
Hyvää: Siisteys ja henkilökunta ja palvelu
Disappointing overall experience
We were very excited to stay in Caparena hotel before we arrived. The hotel seemed very nice in the pictures. The reality was something else. For a room that's over 200€ / night, it was a huge disappointment. The room was very outdated. The air conditioner was either non-existing or too cold. The main source of light was broken. The bed was uncomfortable. The bathroom flodded when taking a shower and it looked like a hospital bathroom. There was no view from the room and it was really dark. The hotel itself was pretty okay and well managed, especially the outdoors. However we were a bit amazed about the quality of the beach bar, with no table service and salads served from take-away bowls. We chose not to dine at the hotel because of this. However we did go for a drink and dessert to the hotel restaurant later and were greeted with arrogance and no desire to serve us. The waiters weren't friendly and ignored us most of the time. Breakfast was pretty sad for this level of hotel, with not too many options.
We were prepared to give all this feedback on spot, but nobody cared or asked how we've enjoyed our stay, not even at the check out. The hospitality wasn't there. Only positive things were the private beach and free shuttle service to Taormina.
By far the most underwhelming hotel experience we've had in Sicily, wouldn't recommend with these prices unfortunately.
Kalle
Yöpyi 2 yötä toukokuussa 2023
