2/10 Hirveä
Carol O.
16.2.2025
Dissatisfied
We’ve stayed here twice before, because of the location , secure parking and these apartments are generally well equipped.Our first stay was great, our second stay was a different apartment and it had not been cleaned. This stay was particularly bad…..we arrived after a long flight, but picked this place because we knew the key process and knew we could securely park and get food near by when we arrived late at night. However, this time, no key fob for the garage, so had to move our things through the front door and then find parking on any random street we could find. The letting agency did give us a garage key the following day. We came back because we knew we needed washing facilities, even during a four night stay we needed to do laundry as we returned from an overseas trip. Both previous apartments had serviceable washing machines….but not this one. I reported it as soon as I discovered there was a problem, but it couldn’t be fixed in the four days we were there. We even changed our plans to be available for a repair person to attend, twice. To no avail.Therefore, the secure parking and the washing machine advised ( and clearly paid for) was not what we got.I was given a 10% refund…….i don’t consider this was enough and I could have booked something 60% cheaper to not have a washer or secure parking.The only good thing about these apartments is the location.Will never stay here again!
Carol O.
Yöpyi 4 yötä tammikuussa 2025