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Timeout Heritage Hotel Zagreb

4.0 star property

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Photo gallery for Timeout Heritage Hotel Zagreb

Grahor & Klein Room, Main Street View | 1 bedroom, in-room safe, desk, iron/ironing board
View from room
Shower, free toiletries, hair dryer, slippers
Meeting facility
Breakfast and lunch served

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Bar
  • Pet-friendly
  • Housekeeping
  • Laundry

Explore the area

Map
Ilica 16, Zagreb, 10000
  • Museum of Broken Relationships
    ‪3 min walk‬
  • Ban Jelacic Square
    ‪3 min walk‬
  • Zagreb Cathedral
    ‪7 min walk‬
  • Zagreb (ZAG)
    ‪18 min drive‬

Room options

View all photos for Double or Twin Room, 2 Single Beds

Double or Twin Room, 2 Single Beds | 1 bedroom, in-room safe, desk, iron/ironing board

Double or Twin Room, 2 Single Beds

7.0 out of 10
Good
(2 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Grahor & Klein Room, Main Street View

Grahor & Klein Room, Main Street View | 1 bedroom, in-room safe, desk, iron/ironing board

Grahor & Klein Room, Main Street View

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bunk Bed

View all photos for Grahor & Klein Room, Main Street View

Grahor & Klein Room, Main Street View | 1 bedroom, in-room safe, desk, iron/ironing board

Grahor & Klein Room, Main Street View

8.0 out of 10
Very good
(2 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Historicism Room, Upper Town View

Historicism Room, Upper Town View | 1 bedroom, in-room safe, desk, iron/ironing board

Historicism Room, Upper Town View

8.8 out of 10
Excellent
(3 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Heritage Room with Balcony

1 bedroom, in-room safe, desk, iron/ironing board

Heritage Room with Balcony

7.4 out of 10
Good
(3 reviews)
  • 25 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Heritage Room with Balcony

Heritage Room with Balcony | 1 bedroom, in-room safe, desk, iron/ironing board

Heritage Room with Balcony

10.0 out of 10
Exceptional
(2 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Historicism Room, Atrium View

Historicism Room, Atrium View | 1 bedroom, in-room safe, desk, iron/ironing board

Historicism Room, Atrium View

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Heritage Room with Balcony

1 bedroom, in-room safe, desk, iron/ironing board

Heritage Room with Balcony

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Grahor & Klein Room, Main Street View

1 bedroom, in-room safe, desk, iron/ironing board

Grahor & Klein Room, Main Street View

9.2 out of 10
Wonderful
(5 reviews)
  • 30 sq m
  • City view
  • Sleeps 1
  • 1 King Bed

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About this property

Timeout Heritage Hotel Zagreb

Hotel with a nightclub, steps from Lotrscak Tower
Along with a restaurant, this hotel has a nightclub and a bar/lounge. WiFi in public areas is free. Other amenities include a rooftop terrace, a coffee shop/cafe and conference space.
Timeout Heritage Hotel Zagreb offers 49 air-conditioned accommodations with a safe and complimentary slippers. 102-cm flat-screen televisions come with satellite channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Zagreb hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

During your stay at Timeout Heritage Hotel Zagreb, you're just a quick walk from Ilica Street. You'll find features such as free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, locker space and a meeting room
  • Steps from Lotrscak Tower and Museum of Broken Relationships
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 969 square feet (90 square metres) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. A nightclub, a rooftop terrace, and multilingual staff are also featured at the business-friendly Timeout Heritage Hotel Zagreb.

Smoking is allowed in designated areas at this 4-star Zagreb hotel.

For a fee, guests can enjoy a buffet breakfast daily from 8:00 AM to 10:30 AM.
OUT Garden – This restaurant serves breakfast and lunch. Guests can enjoy drinks at the bar.
OUT Rooftop Bar – On-site rooftop bar. Open daily.
OUT Bunker Nightclub – On-site bar. Open selected days.

Languages

Bosnian, Croatian, Czech, English, Serbian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: EUR 10 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • OUT Bunker Nightclub
  • OUT Garden
  • OUT Rooftop Bar

Things to do

  • Nightclub

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 969 square feet of conference space
  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (80 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (85 centimetre high)
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 102-cm flat-screen TV with satellite channels

More

  • Air conditioning
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 10 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.86 per person, per night for adults; EUR 0.93 per night for guests aged 12-17 years old. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 10 per person
  • Airport shuttle fee: EUR 35 per vehicle (one-way, maximum occupancy 3)
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Timeout Heritage Hotel Zagreb offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Timeout Heritage Zagreb Zagreb
Timeout Heritage Hotel Zagreb Hotel
Timeout Heritage Hotel Zagreb Zagreb
Timeout Heritage Hotel Zagreb Hotel Zagreb

Timeout Heritage Hotel Zagreb Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 63 out of 169 reviews
Rating 8 - Good. 56 out of 169 reviews
Rating 6 - Okay. 24 out of 169 reviews
Rating 4 - Poor. 14 out of 169 reviews
Rating 2 - Terrible. 12 out of 169 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Kristen

Liked: Staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

Mallory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a fun time
Stayed 1 night in Mar 2025

10/10 Excellent

Emir

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 8 nights in Feb 2025

10/10 Excellent

Tara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One night in Zagreb with friends

Timeout Heritage Hotel is really nice. In a perfect location, centrally located. It has a nice bar and nightclub. Room was good, bed perfect and shower in the bathroom was excellent. There was an in room safe and fridge. My room had a balcony which was nice. Breakfast is good and standard for Zagreb. Reception staff are very kind and friendly.
Stayed 1 night in Feb 2025

8/10 Good

Christopher

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2025

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
On the app they said they had parking, main reason why we booked this hotel. 12 hours before arriving they sent an email saying they did not have parking. The guy in reception at check in was not friendly. The rooms have zero privacy and you can hear everything from other rooms, the curtains/blackouts aren’t the right measurements and you can see from outside through the windows
Stayed 3 nights in Jan 2025

10/10 Excellent

Massimo

Stayed 1 night in Jan 2025

8/10 Good

Jan-Michael

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

6/10 Okay

Lara

Stayed 5 nights in Dec 2024

10/10 Excellent

mladen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located in between bar and club bit in the hotel you cannot hear anything. Rooms are clean and have everything needed. Parking nearby Staff are amazing Topnotch
Stayed 1 night in Dec 2024

6/10 Okay

Nick

Disliked: Staff & service, amenities, property conditions & facilities
Construction was being carried out in the Restaurant area with loud noises going on from early morning until late afternoon. Very loud hammering sounds. No hotel staff apoligised for this. My recommendation is all staff require an in depth customer service training courses. Also housekeeping need to be more quite in corridors of room areas. I could here everything outside my room. The positive feedback I will say is the location of the property.
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you like your sleep then this is NOT the place for you. I was on the third floor and the noise from their night club in the basement was loud up till 5am
Stayed 3 nights in Nov 2024

10/10 Excellent

Radan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Kindly staff, clean room, good breakfast.
Stayed 2 nights in Nov 2024

10/10 Excellent

Emir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gem!!! Perfection!

The hotel exceeded expectations with its prime location and exceptional service. The attentive staff was readily available, ensuring assistance at every moment needed. The rooms were impeccably clean, modern, and thoughtfully designed, creating a comfortable retreat after a day of exploring. Situated ideally within easy reach of all major city attractions, the hotel made sightseeing effortless. We were treated to a plentiful breakfast selection each morning, while the rooftop bar offers a lively atmosphere and stunning views—an inviting space to unwind.
Stayed 22 nights in Oct 2024

4/10 Poor

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Room for Improvement! .

Hello, the hotel stunk of Cigarette Smoke , due to smoking in Restaurant, due to high ceiling and ppl using the lift , my toilet stunk of poo , probably coming through the vents/ventilation system, no locks on window, toilet wash bowl too close to shelf , you knock your forehead,
Stayed 3 nights in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

Gina Liliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

4/10 Poor

Jeff

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The area around Timeout was great and the overall location was perfect for a quick visit to Zagreb. The breakfast was also pretty good. But those are the only positive things we can say about this hotel. It’s rundown, noisy and no where close to a 4 star rating. To get into the dilapidated reception you have to walk through a smoke-filled dark and dingy bar. This is also where breakfast is served (vs the open-air rooftop area). No idea who gave this a 4 star rating. It is not!!
Stayed 2 nights in Aug 2024

10/10 Excellent

Ylenmae

Liked: Cleanliness, staff & service, property conditions & facilities
Cute
Stayed 1 night in Jul 2024

10/10 Excellent

Roman

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved it, in the center of Zagreb. Just a note: the hotel is combined with a nightclub and the rooms are very specially designed. I liked it a lot and will come back if will go again to Zagreb. It is mot about noise in the room — the sound isolation was good and I slept very well. But if you prefer an old-style comfort and quit silence in the lobby, may be think about another place to stay.
Stayed 2 nights in Aug 2024

10/10 Excellent

Katarina

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay
Stayed 2 nights in Jul 2024

4/10 Poor

David

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

DONT.

A stinky dump. Staff is exhausted and young, not particularly friendly. The whole place reeks of cigarette smoke. Linens and towels don’t feel clean. Room did not feel clean. Hairdryer and shower broken. Breakfast buffet was disgusting, confusing and covered in flies.
Stayed 2 nights in Jul 2024

4/10 Poor

SAFAK

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Although the location is excellent and the breakfast buffet quite good, this is not a hotel, let alone a four-star one. It is at best an average youth hostel. The twin room was too small and the hotel was noisy in general. That's why it's not very good value for your money.
Stayed 2 nights in Jul 2024

8/10 Good

Damir

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
It was awesome only thing its that have been served by really uneducated personal with absolutely zero experience in service! Foreign service with good English but experience zero knowledge in hotel restaurant hospitality!! Sad that place as that has uneducated unprofessional service
Stayed 2 nights in Jul 2024