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Hotel Ambiance

3.5 star property

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Photo gallery for Hotel Ambiance

View from property
Outdoor spa tub
Junior Double Room, Mountain View (Matterhorn) | Balcony view
Deluxe Double Room, Mountain View (Matterhorn) | View from room
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Bar
  • Hot tub
  • Housekeeping
  • Pet-friendly

Explore the area

View in a map
Riedstrasse 98, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt-Furi Gondola
    ‪11 min walk‬
  • Place, Sunnegga Ski Resort
  • Airport, Sion (SIR)

Room options

View all photos for Superior Double Room

Superior Double Room | 1 bedroom, in-room safe, desk, free WiFi

Superior Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Economy Double Room (small)

1 bedroom, in-room safe, desk, free WiFi

Economy Double Room (small)

9.2 out of 10
Wonderful
(5 reviews)
  • 11 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room, Mountain View (Matterhorn)

Deluxe Double Room, Mountain View (Matterhorn) | View from room

Deluxe Double Room, Mountain View (Matterhorn)

8.0 out of 10
Very good
(4 reviews)
  • 23 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Romantic Suite, 1 King Bed, Bathtub

Romantic Suite, 1 King Bed, Bathtub | 1 bedroom, in-room safe, desk, free WiFi

Romantic Suite, 1 King Bed, Bathtub

  • 26 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Double Room, Mountain View (Matterhorn)

Junior Double Room, Mountain View (Matterhorn) | 1 bedroom, in-room safe, desk, free WiFi

Junior Double Room, Mountain View (Matterhorn)

  • 26 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

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About this property

Hotel Ambiance

Hotel with 6 hot tubs, near Sunnegga Ski Resort
This smoke-free hotel features a bar/lounge, a sauna and spa services. WiFi in public areas is free. Other amenities include a meeting room, concierge services and a computer station.
Hotel Ambiance offers 28 accommodations with iPod docking stations and a safe. This Zermatt hotel provides complimentary wireless Internet access. Bathrooms include bathrobes and hairdryers. Housekeeping is provided on a daily basis.
6 hot tubs are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services.
During your stay at Hotel Ambiance , you're just a quick walk from Zermatt-Matterhorn Ski Paradise. Free WiFi in public areas, a bar and 6 hot tubs are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a sauna and 6 hot tubs -
  • 1.3 mi (2.1 km) from Sunnegga Ski Resort and 8.6 mi (13.9 km) from Gorner Ridge
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Hotel Ambiance offers its guests 6 hot tubs and a sauna. You can enjoy a drink at the bar/lounge. Business amenities include meeting rooms and coworking spaces.

A computer station is on site and WiFi is free in public spaces. Spa services, a terrace, and a vending machine are also featured at Hotel Ambiance .

This 3.5-star Zermatt hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:00 AM.

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 7:30 PM
Late check-in subject to availability

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 8:00 PM
Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 25 per pet, per day
  • Only dogs are allowed
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 25 per person
  • Pet fee: CHF 25 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 8:00 AM - 8:00 PM.
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 star Superior, and is displayed on this page as 3.5 stars.

Property is also known as

Ambiance Zermatt
Hotel Ambiance
Hotel Ambiance Zermatt
Hotel Ambiance Superior Zermatt
Ambiance Superior Zermatt
Hotel Ambiance Superior
Ambiance Superior
Hotel Ambiance Hotel
Hotel Ambiance Zermatt
Hotel Ambiance Superior
Hotel Ambiance Hotel Zermatt

Hotel Ambiance Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 194 out of 321 reviews
Rating 8 - Good. 100 out of 321 reviews
Rating 6 - Okay. 16 out of 321 reviews
Rating 4 - Poor. 8 out of 321 reviews
Rating 2 - Terrible. 3 out of 321 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Robert

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
A short walk to the shuttle/ slopes and comfortable beds and nice hot tub
Stayed 4 nights in Mar 2025

10/10 Excellent

Francielen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel!
Stayed 3 nights in Jun 2025

4/10 Poor

Keith

Stayed 2 nights in Jun 2025

10/10 Excellent

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel with great views of the Matterhorn. The staff was very friendly and helpful. The room was fabulous. And even had views of the mountains from the very nice bathroom. We can’t say enough good things about this hotel!
Stayed 1 night in May 2025

10/10 Excellent

Teresa

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

4/10 Poor

Vicki

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
We booked a room with Matterhorn view and terrace. All we could see was a crane and building site that blocked the view in a way that you couldn’t take a photo because of the crane. We paid over $400 for this room. The manager decided we could still see the mountain so there was no grounds for complaint. We should have been advised by the hotel that there was construction going on. They must have been aware of this as they also provided earbuds to block noise. All in all the hotel is ok, nothing special, but the managers handling of our situation was beyond disappointing.
Our building site view
Stayed 1 night in May 2025

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect way to stay in Zermatt. Views that don’t break the bank, a staff that’s welcoming, accommodating, and kind, with amenities to match. Close enough to everything, but a block or two off to capture additional quiet and calm.
Stayed 2 nights in May 2025

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best view in town!

We received a generous room upgrade without asking upon arrival and the staff was very friendly. Breakfast was delicious while our view of the Matterhorn was breathtaking. We’ll definitely be back next time we visit Zermatt!
Stayed 3 nights in Apr 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Kathleen

Stayed 2 nights in Jan 2025

10/10 Excellent

Bradley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent stay at Hotel Ambiance. Perfect location with an easy walk to ski bus, shops, restaurants and bars - yet so quiet. Exceptionally clean, awesome hearty and plentiful breakfast every morning, friendly and super helpful staff….and that view..!! Will definitely return.
Stayed 4 nights in Jan 2025

10/10 Excellent

Maria

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

Katarina and the rest of the Ambiance team were all very welcoming and helpful. The hotel was charming and has been well-taken care of. We would come back at a moments notice!
Stayed 3 nights in Jan 2025

10/10 Excellent

alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT PLACE TO STAY
Stayed 2 nights in Nov 2024

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet stay

The hotel staff were friendly and very helpful with any questions we may have had. Also, had a beautiful view of the Matterhorn on the terrace.
Stayed 2 nights in Aug 2024

10/10 Excellent

Steven

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

8/10 Good

Eddie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View of the matterhorn from our hotel room was excellent
Stayed 1 night in Apr 2024

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice location

A great stay! A great location, very close to the train station. It was nice to be able to see the Gornergrat passing by the hotel.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel for your visit to Zermatt. Our rooms had a direct view of the Matterhorn which was incredible. The location is great. Close enough to the main street and lifts and far enough away to escape the noise of the busy area. The room was clean and well kept. The only thing that would have made the stay better is if we had access to an iron. It’s a great place and we’ll be back!!
Stayed 4 nights in Dec 2023

10/10 Excellent

Tui

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Friendly and helpful staff
Stayed 2 nights in Oct 2023

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay!

We had a really nice stay at the Hotel Ambience, it had lovely staff (it was a small team as it was off-season, but they were really kind and helpful). The rooms were comfy, breakfast was great, and we really enjoyed having a relaxed drink on their terrace with a view of the Matterhorn.
Stayed 2 nights in Sep 2023

10/10 Excellent

Sharath

Liked: Cleanliness, staff & service, property conditions & facilities
The room was a bit small, but it was just enough. Hotel staff are nice and the room was clean
Stayed 2 nights in Sep 2023

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved this hotel! I asked ahead of time for gluten free breakfast options and they purchased rolls especially for me. They also arranged for a taxi to pick us up at the train on the day we arrived. Our rooms had spectacular views of the Matterhorn with great balconies to relax in. They stored our suitcases on the last day so we were free to roam until train time. Great service, great hotel!
Stayed 2 nights in Jun 2023

10/10 Excellent

Carl, Houston

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it… terrific views of all the surrounding mountains and of course the Matterhorn.. small and cozy, but with all the services, still walking distance from downtown and the trains, and the staff very helpful with hiking suggestions and other recommendations.
Stayed 5 nights in Jun 2023

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very pleasant and comfortable

Very much enjoyed our stay here. Very pleasant and very reasonably priced in the grand scheme of Zermatt. Breakfast is good and a conveniently located hotel within walking distance to the town centre and 5mins walk to the Sunegger lift.
Stayed 3 nights in Apr 2023