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Sunstar Hotel Zermatt

3.5 star property

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Photo gallery for Sunstar Hotel Zermatt

Free toiletries, hair dryer, towels
Exterior
Terrace/patio
Meeting facility
Courtyard

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • 24/7 front desk
  • Room service
  • Bar
  • Housekeeping
  • Pool

Explore the area

View in a map
Untere Mattenstrasse 50, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt-Furi Gondola
    ‪18 min walk‬
  • Place, Sunnegga Ski Resort
  • Airport, Sion (SIR)
    ‪82 min drive‬

Room options

View all photos for Single Room (Compact - Matterhorn)

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Single Room (Compact - Matterhorn)

10.0 out of 10
Exceptional
(2 reviews)
  • 15 sq m
  • Mountain view
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room (Compact)

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Double Room (Compact)

10.0 out of 10
Exceptional
(2 reviews)
  • 21 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds

View all photos for Double Room (Compact - Matterhorn)

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Double Room (Compact - Matterhorn)

  • 21 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

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About this property

Sunstar Hotel Zermatt

Hotel with free breakfast, steps from Zermatt-Matterhorn Ski Paradise
This smoke-free hotel features an outdoor pool, a restaurant and a bar/lounge. Free buffet breakfast, free WiFi in public areas and free train station pick-up are also provided. Other amenities include a sauna, conference space and concierge services.
Sunstar Hotel Zermatt offers 44 accommodations with free minibar items and a safe. Flat-screen televisions come with cable channels.

Rooms have partially open bathrooms. Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Zermatt hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Sunstar Hotel Zermatt, you're just a quick walk from Zermatt-Matterhorn Ski Paradise. Features include free breakfast, free WiFi in public areas and free train pick-up service. This property offers pet-friendly amenities, such as food and water bowls.
  • Free buffet breakfast offered
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a sauna
  • Steps from Zermatt-Matterhorn Ski Paradise and 4 minutes on foot from Tour Monte Rosa
  • Free train station pick-up shuttle service
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Sunstar Hotel Zermatt offers its guests an outdoor pool and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 861 square feet (80 square metres) and includes conference space. A terrace, multilingual staff, and ski storage are also featured at Sunstar Hotel Zermatt.

This 3.5-star Zermatt hotel is smoke free.

Guests are served a free buffet breakfast.
Sunstar Hotel Zermatt has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Free train station pick-up shuttle

Food and drink

  • Free buffet breakfast
  • A bar/lounge
  • A restaurant

Things to do

  • Outdoor pool
  • Sauna
  • Shopping
  • Ski passes
  • Ski storage

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 861 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • Terrace

Spa

  • Massage

Accessibility

  • Lift

More

  • 1 building
  • 5 floors
  • Built in 1961
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 10:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property is closed between 18 April and 20 May.

Access methods

Staffed front desk

Pets

  • Pets: CHF 25 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 25 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 25 per pet, per night
  • Rollaway bed fee: CHF 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hotel Sunstar Zermatt
Sunstar Hotel Zermatt
Sunstar Style
Sunstar Style Hotel
Sunstar Style Hotel Zermatt
Sunstar Style Zermatt
Sunstar Zermatt
Sunstar Hotel
Sunstar Hotel Zermatt Hotel
Sunstar Hotel Zermatt Zermatt
Sunstar Hotel Zermatt Hotel Zermatt

Sunstar Hotel Zermatt Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 215 out of 330 reviews
Rating 8 - Good. 92 out of 330 reviews
Rating 6 - Okay. 17 out of 330 reviews
Rating 4 - Poor. 3 out of 330 reviews
Rating 2 - Terrible. 3 out of 330 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Elena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the balcony was breathless. The staff was very friendly, and the service and the hotel's amenities were great.
Stayed 3 nights in Apr 2022

6/10 Okay

Cynthia

Liked: Cleanliness, staff & service
Breakfast was awful recycled food from days before. First day my blow dryer broke but it was fixed the next dsy
Stayed 2 nights in Apr 2022

10/10 Excellent

Anthony

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in Zermatt, walking distance to the train up to gornergrat or the sunnegga funicular. Very nice, helpful staff.
Stayed 4 nights in Feb 2022

10/10 Excellent

Adan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2022

10/10 Excellent

floyd

Liked: Cleanliness, property conditions & facilities, room comfort

Great place friendly people

From the check in to breakfast and check out everyone was super friendly and accommodating. The room was modern with very nice details . The photo is a view from my balcony on the second floor
Stayed 1 night in Feb 2022

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022

10/10 Excellent

Eli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it! Very friendly, good breakfast. I enjoyed the hot tub! Great views
Stayed 2 nights in Dec 2021

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Zermatt nice

Close to the train station. Clean and friendly. Great breakfast included with the room. Walkable town with great early season skiing. You don’t need a room with a view of the Matterhorn because you’re going to ride the lifts and get pictures up close anyway. While it’s expensive to visit (eat out and shop) the Sunstar was reasonable and we’ll worth the stay.
Stayed 3 nights in Nov 2021

8/10 Good

Satyam

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2021

10/10 Excellent

Hai Wei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful experience! I recommend this property for： 1. Stunning view of the village and Matterhorn from the balcony of my room 2. Very good breakfast buffet 3. Well-designed room with nice decorations and lights 4. Staff speaks excellent English 5. 5 min to the train station, the main shopping street and Gornergrat Bahn station, 2 min walk to Sunnegga station 6. Lastly, when I checked out, there were pouring rain. The staff kindly drove me to the train station!
Stayed 2 nights in Sep 2021

10/10 Excellent

Yu-Fang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, quiet and good view.
Stayed 1 night in Oct 2021

10/10 Excellent

Mary Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location with gorgeous surrounding mountains. Easy access to train station and hiking trails.
Stayed 2 nights in Oct 2021

10/10 Excellent

Josue

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay

The hotel rooms are in very good condition and the views are spectacular.
Stayed 1 night in Oct 2021

10/10 Excellent

Brock

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our favorite of all the hotels

Warm hotel with super friendly staff. We cracked a window every night and loved falling asleep to the mountain air and the sound of a near by creek. Waking up to crisp mountain air and a view of Zermatt isn’t a half bad way to start the day. Breakfast was above average and the dining room and patio were perfect.
View from our room.
Stayed 2 nights in Aug 2021

8/10 Good

yogendra

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful property and located in a perfect place. make sure to get the 4th floor to get the full beauty of amazing mountains and water stream flowing by. overall great experience.
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff, the stunning view of the Matterhorn (pay the extra dollars, it’s worth it cause the balconies were like an extra room in the hotel!), breakfast was one of the best I had in Switzerland. Convenient to everything yet not packed in with hordes of other hotels and people. Close to the (free) bus stop so didn’t have to walk to the base of the mountains every day. Perfect place at a good price. Also the spa downstairs was my 6 year old kids favorite part of Zermatt outside of zip lining!
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, clean room and friendly staffs. My family and I had a very enjoyable stay.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff working the front desk was very helpful to me throughout my stay. The room was clean and spacious, and the hotel had an excellent wellness spa in the basement. Great breakfast buffet as well.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable stay

Convenient location, nice breakfast buffet with lots of choices, clean and comfy room with generous free mini bar in the room with free refillable bottled drinks
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping was good. Pleasant scent upon returning to room after housekeeping. Though more toiletries such as cotton pads/buds and availability of a electric kettle to boil water would be much appreciated.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We made good use of the sauna, hot tub and Turkish bath. The breakfast buffet was excellent and full of choices for everyone.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was just as perfect as pictured and the views of the Matterhorn were breathtaking. One of our favorite hotels on our trip in Switzerland.
Stayed 1 night in Aug 2019