4/10 Poor
Kaydon
Travelled with family
6 Sept 2025
Disliked: Cleanliness
Booked through expedia and total was supposed to be significantly less than what I got charged at first. Front desk charged my card without telling me the total, told me it got declined so my husband had to transfer money, then she added another fee on top and charged a third amount. Front desk didn’t tell me the amount at first and said it got declined. Then she added a fee of some sort, and then another fee for having a dog (even though I clicked that option when choosing the room) the told me she would take the first fee off. Printed my receipt that showed she charged me a 4th price- different than the 3 charges on my card. All 3 charges were pending, two were pending as reversals. But why were 3 different amounts ran on my card, and why was I argued with about the total my email says specially what I’ll be paying at the hotel but “sometimes it’s different than what the 3rd party booking app says” which has literally never been the case, so I was lied to. After we left the next day, I had another reversal on my card for a decent chunk. Absolutely insane for all of that to happen and then to be charged a 5th amount, still not equal to the expedia amount promised, in the end. Which really, I didn’t agree to, but whatever. Some bull crap. The carpeted floor was also wet in the room, and no AC in the room for air flow. Noisy neighbors, room doors slam so hard they’ll take you out, all in all, terrible experience.
Kaydon
Stayed 1 night in Aug 2025
