The lady at the desk was nice and tried to be helpful, but was limited by a budget I am guessing. The room was not ready when we arrived and had to wait 65 minutes to get in the roof after paying; one of 2 towel rods was missing, no towels or wash clothes in the room, crusty "something" on the other towel rod, no remote control for the TV even after we asked for one, so could not use the TV. Bed cover had a 3-4" burn hole in it, sheets had active stains on them, connecting door between our room and the next one was duct-taped for sound deadening and missing one door hinge. Toilet seat (not cover) was broken and duct taped together, toilet bowl was not clean and had "poo" in it. Overall it was a very disgusting room.