Terrible experience , staff was rude , booked two rooms , no customer service no smile , faculty was run down and no one cared to assist , even prior to checking this hotel was not reachable as we were celebrating our daughters bdy wanted some decor or cake in the room never happened. On our first night as we checked in noticed air conditioning not working called front desk told them said sending mechanic to fix we left for dinner came back 10:30 assuming it’s fixed … clearly not fixed ,, called to ask they said we will send maintenance again ,, no one came to check or do by midnight we opened balcony tried to pass the night than went to kids room to sleep called again said will check in morning .. reminded again in morning to check that said it will be fixed today ,, we went out for our day out sight seing ,, came back by 4:30-5 AC was not working room was boiling outside temperature too hot too ,,, than finally mechanic came ruled out cannot fix right away u shod move yo different room ,, they gave us another room on same floor end of corridor as our kids were wd is didn’t want to move floors too far from them ,, this room AC was working slightly initially than it stoped by 7pm hot air kept coming and room had the worst smell from bathroom like swerage ,, called front desk by this time they just started ignoring us we were treated as we didn’t exist felt so discriminated, went down personally to talk ,, it was just waste of time they didn’t care to listen atal .