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City Inn Basel

3.0 star property

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Photo gallery for City Inn Basel

Deluxe Room with Twin Beds, accessible by the elevator | Premium bedding, down duvets, in-room safe, desk
Terrace/patio
Bar (on property)
Interior
Front of property

Reviews

8.0 out of 10
Very good

Popular amenities

  • Air conditioning
  • Room service
  • Parking available
  • Housekeeping
  • Pet-friendly

Explore the area

View in a map
Centralbahnplatz 14, Basel, 4002
  • Place, Basel Zoo
    ‪6 min walk‬
  • Place, Basler Muenster
    ‪12 min walk‬
  • Place, Marktplatz
    ‪15 min walk‬
  • Airport, Basel (BSL-EuroAirport)
    ‪8 min drive‬

Room options

View all photos for Small Single Room, only accessible by the stairs

Small Single Room, only accessible by the stairs | Premium bedding, down duvets, in-room safe, desk

Small Single Room, only accessible by the stairs

7.6 out of 10
Good
(21 reviews)
  • 10 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Budget Room with Queen Bed, only accessible by the stairs

Budget Room with Queen Bed, only accessible by the stairs | Premium bedding, down duvets, in-room safe, desk

Budget Room with Queen Bed, only accessible by the stairs

7.6 out of 10
Good
(21 reviews)
  • 13 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Budget Room with Twin Beds, only accessible by stairs

Premium bedding, down duvets, in-room safe, desk

Budget Room with Twin Beds, only accessible by stairs

  • 17 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room with Twin Beds, accessible by the elevator

Deluxe Room with Twin Beds, accessible by the elevator | Premium bedding, down duvets, in-room safe, desk

Deluxe Room with Twin Beds, accessible by the elevator

8.4 out of 10
Very good
(7 reviews)
  • 26 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Family Suite

Family Suite | Living area | Flat-screen TV

Family Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 25 sq m
  • 2 bedrooms
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Deluxe Room with King Bed, accessible by the elevator

Deluxe Room with King Bed, accessible by the elevator | Premium bedding, down duvets, in-room safe, desk

Deluxe Room with King Bed, accessible by the elevator

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 King Bed

Similar properties

Reception
Hotel Metropol Basel
  • Free WiFi
  • Gym
  • Breakfast available
  • Parking available
4.3 out of 5, Excellent, 649 reviews
The price is €166
includes taxes & fees
7 Nov - 8 Nov
Hotel Metropol Basel

About this property

City Inn Basel

Hotel in Basel
This smoke-free hotel features valet parking, a front desk safe and free Wi-Fi in public areas.
City Inn Basel offers 30 air-conditioned accommodations with a safe and free newspapers. Beds feature down duvets and premium bedding. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Basel hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they enjoy the helpful staff at City Inn Basel. During your stay, you're just a quick walk from Via Gottardo. You'll find features such as free WiFi in public areas, plus breakfast (surcharge) and a local area shuttle (surcharge).
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Amenities include a front desk safe and a car charging station
  • Guests speak favourably about the clean guestrooms and the helpful staff
  • Steps from Via Gottardo and BIS Tower
  • Local-area shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)
As a guest of City Inn Basel, you'll find room service (during limited hours) and a front desk safe. Public spaces have free WiFi. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Basel hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Area shuttle (surcharge)
  • Covered valet parking on site (CHF 30 per day)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CHF 30 per person

Family friendly

  • Soundproofed rooms

Conveniences

  • Safe at front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • No lift

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; go to: [Elisabethenanlage 5, 4002 Basel]
Guests can access their accommodation through a private entrance
Guests who may encounter issues with stairs should contact this property in advance to request a room on a floor with lift service.

Access methods

Private entrance

Pets

  • Pets: CHF 35 per pet, per day
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 30 per person
  • Valet parking fee: CHF 30 per day
  • Pet fee: CHF 35 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property does not have a front desk. The check-in location differs from the property location. To check in, guests will need to go to Elisabethenanlage 5, 4002 Basel
Guests can access their accommodation through a private entrance.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

City Basel
City Inn Basel Hotel
City Inn Basel Basel
City Inn Basel Hotel Basel

City Inn Basel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 157 out of 494 reviews
Rating 8 - Good. 207 out of 494 reviews
Rating 6 - Okay. 84 out of 494 reviews
Rating 4 - Poor. 32 out of 494 reviews
Rating 2 - Terrible. 14 out of 494 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

machiko

Liked: Cleanliness, staff & service, property conditions & facilities
Some rooms only have partial lift access, so you may need to manually carry your luggage up a flight of stairs or so - but it’s a great, economical base in Basel that’s totally worth the effort. The room is pop-modern, simple but clean and highly functional layout, with a comfortable pillow and duvet and thoughtful amenities that make you feel well looked after without excess. The staff are very professional and friendly, assisting with check-in, and self-checkout is available via the email notification you receive. I’d be very happy to book again.
Stayed 1 night in Jul 2025

8/10 Good

Donna

Stayed 2 nights in Jul 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Needs improvement

The room was big, but the cleaning lady came very late in the afternoon. It was hard to operate the AC unit, and at times it did not work. The drain in the shower was too slow, and you take shower always standing in water ankle high.
Stayed 2 nights in Jul 2025

4/10 Poor

Anne

It was clean and convenient to the train station. I knew that it was a walk up, but three flights of 16 steps each with a suitcase is too much. There was a very noisy rom AC and opening the tiny window just let in more noise from the street.
Stayed 1 night in Jul 2025

4/10 Poor

Calvin

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Small overpriced room.

Extrememly tiny room even for European standards. Window AC was old and in terrible condition. For the money and I know Switzerland is expensive it was definitely not worth it.
Stayed 1 night in Jun 2025

6/10 Okay

Aristides

Stayed 1 night in Jun 2025

8/10 Good

Jacqueline

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent proximity to the station. The property is an add-on for the more prestigious Hotel Metropol. The directions to the breakfast room were confusing so we made ourselves comfortable in the only one we could find. It didn't seem to go down very well. Perhaps because it was the Metropols dining room. Would we use the City Inn again? Probably.
Stayed 1 night in Jun 2025

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central location, helpful staff
Stayed 1 night in May 2025

8/10 Good

Trevor

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in May 2025

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay while traveling through area. Location perfect - right next to train/tram/bus. Room was good for 1 night stay.
Stayed 1 night in Jun 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Very. Centrally located with free transit for customers. The team members were exceptional and service oriented. There were missing tiles in the shower with a very slow drain. Slow to fix the drain and the leaking HVAC unit that was leaking water into the room. Breakfast was GREAT! Recommend they change it up with sausage instead of bacon everyday.
Stayed 4 nights in May 2025

8/10 Good

Gurcharn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the train station and public transportation. Pillows were too soft and need to be replaced to get good night sleep.
Stayed 1 night in May 2025

6/10 Okay

Karen

Stayed 1 night in Apr 2025

6/10 Okay

Sergei

Liked: Cleanliness, staff & service, amenities
Budget. Close to central station and not far from city center. But need renovation. Room is really small. It looks bigger on the photos.
Stayed 1 night in Apr 2025

10/10 Excellent

E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Basel Weekend

Hotel extremely convenient for the main Swiss railway station. Also located close to one of the main tram hubs making it extremely easy to get around the city.
Stayed 2 nights in Apr 2025

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Elena

Stayed 1 night in Apr 2025

4/10 Poor

Peter

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Best thing about this property is it's location just around the corner from the main railway station. But we had a problem checking in as we were told that we had only booked for two, even though when I checked my receipt from Expedia, it clearly stated that the booking was for three. Then we were told that we didn't have breakfast included, when again it clearly stated on our Expedia receipt that breakfast was included. It was late at night and we just needed to get to bed, so didn't argue and our son shared the king bed. The room was an off-putting green colour and would have been okay, apart from the pillows that were really flimsy and uncomfortable. We didn't have a good night's sleep. There wasn't anyone on reception when we left the following morning, so we just dropped our key and left disappointed.
Stayed 1 night in Apr 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Does the job

Simple single room, does the job for a few nights for short weekend break
Stayed 2 nights in Feb 2025

8/10 Good

Stacy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff at the hotel were all so lovely. They were all really friendly and helpful. Can’t compliment them enough! Hotel its self is decent for the price. Clean and comfortable. The room we stayed in had a decent radiator and air conditioning, a nice size room overall, & decent bathroom with an excellent shower. Hotel location is brilliant, loads of local transport options right outside, and the train station to further afield is a minute walk. In the interest of a totally honest review, there were a couple of slight downsides. The location of the hotel means it is obviously a little noisy at times, but not so bad that it would be a real complaint. I am a light sleeper and was woken up a couple minutes of times during our stay, not a huge issue. Lastly, breakfast wasn’t great. It wasn’t the worst and you’d definitely find something if you’re not too fussy (fine for a coffee and pastry) but there wasn’t a whole lot of options and everything that should be hot was cold by time we got there, so we only used the breakfast facilities once during our stay. We unfortunately didn’t have the time in the end to try the main restaurant, however the food looked and smelled wonderful and we heard good things about it from other visitors. Overall though, fab hotel for the price in a really good location for exploring the city and nearby places, with wonderful and helpful staff.
Stayed 6 nights in Feb 2025

8/10 Good

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Ideal location for early train
Stayed 1 night in Feb 2025

8/10 Good

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Bruce

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Reception

I tend only do reviews if something is particularly good or bad. Overall the hotel was very good (a little awkward to find though) but I write this review to mention Cedric on reception. He was excellent, helpful, knowledgeable, efficient and a free upgrade! Thank you.
Stayed 1 night in Jan 2025

10/10 Excellent

Myrna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 1 night in Jan 2025

8/10 Good

Marco

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel sencillo pero conveniente por su ubicación para conocer Basel y algunas ciudades cercanas
Stayed 3 nights in Dec 2024