6/10 Okay
Verified traveller
Travelled with family
4 Aug 2025
Not your business Style Hotel experience
TBF :
Room is clean and bed is big n nice. Powerful shower.
Problems
1.Transport not convenient.
2.Reception a bit reluctant to help, never experienced in other countries and Holiday Inn groups we call this unprofessional, except one nice young man at reception inside swimming pool .Feel free styles maybe.
3.Starbucks services is obviously not as expected if it belongs to as part of the hotel standard. But if its not under the management of Holiday Inn, then its just a Starbucks s problem. (TBF .)
THIS IS WHAT HAPPENED. We got a cup of ice coffee and found that its too sweet, first we ask to add some water into the coffee, but it ruined the taste of it and we feel that why we have to suffer that ? And the staff didn't do anything to correct the problems and not asking whats went wrong and just ignored and like none of their business. This standard of service is not expected even in a small town store and this happened in Holiday Inn which make it even more worst. First time experience in UK , not even in the busy London city , Oxford , Other part of the Bristol or Brighton etc.. including hotels and Starbucks. And Never compare to Japan.
Verified traveller
Stayed 1 night in Aug 2025




















