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New Hotel Charlemagne

4.0 star property

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Club Room, Terrace | Terrace/patio
Reception
Daily buffet breakfast for a fee
Club Room, Terrace | Bathroom | Free toiletries, hair dryer, towels
Front of property

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Breakfast available
  • Parking available
  • Business services
  • Bar
  • Laundry room

Explore the area

View in a map
Boulevard Charlemagne 25-27, Brussels, 1000
  • Place, Berlaymont Building
    ‪4 min walk‬
  • Place, Cinquantenaire Park
    ‪6 min walk‬
  • Place, European Union Parliament Building
    ‪13 min walk‬
  • Airport, Brussels (BRU-Brussels - National)
    ‪12 min drive‬

Room options

View all photos for Club Room

Club Room | In-room safe, desk, soundproofing, free WiFi

Club Room

8.6 out of 10
Excellent
(7 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for City Room

City Room | In-room safe, desk, soundproofing, free WiFi

City Room

8.6 out of 10
Excellent
(11 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Club Room, Terrace

Club Room, Terrace | Terrace/patio

Club Room, Terrace

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About this property

New Hotel Charlemagne

Along with a bar/lounge, this smoke-free hotel has 24-hour room service and a business centre. WiFi in public areas is free. Other amenities include self parking, a meeting room and dry cleaning.
New Hotel Charlemagne offers 68 accommodations with a safe and complimentary bottles of water. This accommodation offers separate sitting areas. LCD televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Brussels hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; local and international calls are complimentary (restrictions may apply). Housekeeping is provided on a daily basis.

During your stay at New Hotel Charlemagne, you're just a quick walk from Berlaymont Building. You'll find features such as free WiFi in public areas, plus a bar and a business centre.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • 5 minutes by car from Royal Palace of Brussels and 6 minutes from European Union Parliament Building
A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. You can enjoy a drink at the bar/lounge. The business-friendly New Hotel Charlemagne also features tour/ticket assistance, dry cleaning/laundry services, and 24-hour room service. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Brussels hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
Late-night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Covered parking on site (EUR 30 per day)
  • Limited number of on-site self parking spaces per unit

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 23 per person
  • A bar/lounge

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 1970
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Free international calls
  • Free local calls
  • Heating
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 100 per accommodation, per stay
  • A tax is imposed by the city: EUR 5.60 per room, per night
  • A damage deposit of EUR 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 23 per person
  • Covered self-parking fee: EUR 30 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Belgium. This property is rated 4 stars.

Property is also known as

Hotel New Charlemagne
New Charlemagne Brussels
New Charlemagne Hotel
New Hotel Charlemagne
New Hotel Charlemagne Brussels
New Charlemagne
New Hotel Brussels
New Hotel Charlemagne Hotel
New Hotel Charlemagne Brussels
New Hotel Charlemagne Hotel Brussels

New Hotel Charlemagne Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 248 out of 1002 reviews
Rating 8 - Good. 440 out of 1002 reviews
Rating 6 - Okay. 202 out of 1002 reviews
Rating 4 - Poor. 80 out of 1002 reviews
Rating 2 - Terrible. 32 out of 1002 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in Brussells

Nice friendly hotel, close to where I was working in Brussells and close to the metro that connects to the airport. Breakfast was varied and the room was comfortable. The reception staff are always nice people.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Ian

Liked: Staff & service
Good Location, outdated otherwise. Booked at decent price you can't complain, but don't expect a modern 4* experience
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Very friendly staff.
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 1 night in Aug 2024
Verified

8/10 Good

Stefano

Good place to be
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Zalán

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A surprisingly nice and well-equipped place in the European District, with lots of great dining options nearby.
Stayed 4 nights in May 2024
Verified

8/10 Good

Blaise

Liked: Cleanliness, staff & service, amenities
Did not look for neither of this.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A good stay

The hotel staff were very friendly and helpful. It was close to a metro station and the area was quiet. The hotel itself is clean but the room were were in needed a little renovation. However it was fine.
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Mohan Ramesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So convenient for work with EU.
Stayed 2 nights in May 2024
Verified

8/10 Good

Glen

Liked: Cleanliness, staff & service, room comfort
Ok and clean, dated rooms and very poor selection for breakfast.
Stayed 2 nights in Nov 2023
Verified

4/10 Poor

Ufuk

Liked: Staff & service
Wifi not working
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

Needs refurbishment

Best thing that can be said about this hotel is the lcoation if you want to stay right in the heart of the EU District. Other than that, it is an old hotel that needs to be refurbished. Rooms are small. Breakfast is decent, but not a five star luxury buffet!
Stayed 4 nights in Jun 2025
Verified

8/10 Good

Nisheeth

Liked: Property conditions & facilities
It was okay but a/c and internet was not working
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

So worth it!

It was more than I expected. Very comfortable bed. Even the baby cot was nice, comfortable and clean.
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Perfect, charming hotel. It was a very convenient location for us - close to my office near the European Commission and easy for my husband to get to the main tourist areas in the city by metro. The bed was very comfortable and the hotel was clean and well maintained. We checked in very late in the middle of the night and the front desk staff member who checked us in was incredibly kind and moved us through the process swiftly. He gave such a warm welcome to two weary travelers - we were very grateful. We will definitely stay again if we’re ever in Brussels.
Stayed 1 night in Jul 2024
Verified

6/10 Okay

Claus

Disliked: Cleanliness, property conditions & facilities
Not especially good
Stayed 1 night in Mar 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Ok for a short business stay but...

Service was very good, the reception staff are very professional and breakfast excellent. However, my room was in need or a refit. The bathroom basin was cracked in several places and the carpet, although clean, was very worn, as were most of the furnishings. Not a 4 star, more like three and not worth the 4 star premium price.
Stayed 2 nights in May 2024
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

Worn

Seems nothing much has been done since 1980s. Breakfast just average.
Stayed 2 nights in Oct 2022
Verified

8/10 Good

Joakim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very good location. I would have regarded the list price to hight (ca 300 EUR) but the offering via hotels.com (126 EUR) it was an excellent solution. I did not use any of the services as I normally on business trip's just use the bed. But excellent location, fresch, clean, reception open late (as you normally arrive late after a workday) and a bottle of water on the room and a nice bed. Bacsically all you need
Stayed 1 night in Apr 2023
Verified

4/10 Poor

Martin

Disliked: Staff & service, property conditions & facilities
Property was tired and out of date and staff when leaving was very unhelpful and told me that I should have done the check out the night before despite me having told staff that I was cutting my stay short by a day and providing all paperwork and credit card when requested at check in. I do not think.i will be returning.
Stayed 3 nights in Mar 2025
Verified

6/10 Okay

ANTOINE

It's not a 4star hotel

Very disappointing 4star hotel. It looks like a cheap 3star hotel. No hote amenities (no shampoo, no hair conditioner, just liquid soap and that's it). AirCon was not working. Avoid !
Stayed 1 night in Sep 2023
Verified

4/10 Poor

Eric

Liked: Staff & service
Disliked: Room comfort

No Air conditioning

Booked a City room, with air conditioning (32c outside on that week) but upon arrival was told it was only a regular room without air conditioning! Tried to sleep with window open but noises made it impossible for me to sleep, which was the point of the hotel!
Stayed 1 night in Jun 2023
Verified

2/10 Terrible

John

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Firstly at check in the receptionist called Denis never acknowledged me just took my passport without even hello or welcome. On the website I have booked a city room which clearly stated I had air-conditioning. When I got to the room alas there was no air-conditioning so when I went back down to reception I was told that I would have to pay €25 extra for air conditioning With matter of fact attitude. Unbelievable extortion
Stayed 1 night in Jul 2022
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Nice hotel right next to EC building.

The hotel itself is really nice. Exceptionally close to the EC buildings, and with small supermarkets and restaurants all within 1 minute walking distance. The ambience inside the hotel is exquisite. It is calm, dimly lit, and with a wonderful aroma in the lobby area. I cannot comment on breakfast, as i did not have it. The room was clean, and well provisioned, with very friendly cleaning staff. The room also has some nice art, and beautiful pictures of exquisite automobiles. In my room were photos of ~€10 million euros worth of classic car. Lovely, if you appreciate this, as you do not get to see these cars outside of books and museums, normally. The only comment i have is that on one evening, i asked the front desk to print me 12 pages of black and white A4, which I needed for work the next morning. I offered to pay for this service, of course. They refused, and said i should go into the city centre (three stops on the metro). I was quite surprised by this. I then asked the next morning (with a different front desk operator) and, of course, they did it free of charge, and with a smile. This was quite surprising!
Stayed 5 nights in Apr 2025
Verified

4/10 Poor

Anthony

Liked: Cleanliness
Disliked: Amenities
On avait demandé une chambre double ils nous ont donné une chambre twins avec des petits lits bienqu'on est venu à 16h pour le checkin. On était nombreux clients à être déçu. S'ils n'ont pas assez de chambre en lit double qu'ils mettent les quantités sur le site de réservation.
Stayed 1 night in Feb 2026

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