See all properties

SureStay Hotel by Best Western Buena Park Anaheim

2.5 star property

Choose dates to view prices

Photo gallery for SureStay Hotel by Best Western Buena Park Anaheim

Desk, laptop workspace, blackout curtains, iron/ironing board
Property amenity
Exterior
Lobby
Suite, Multiple Beds, Non Smoking | Bathroom | Hair dryer, towels, soap, shampoo

Reviews

5.8 out of 10

Popular amenities

  • Hot tub
  • Pool
  • Breakfast included
  • Housekeeping
  • Parking included
  • 24/7 front desk

Explore the area

Map
Buena Park, CA
  • Medieval Times
    ‪12 min walk‬
  • Knott's Berry Farm
    ‪2 min drive‬
  • Knott's Soak City Water Park
    ‪2 min drive‬
  • Orange County, CA (SNA-John Wayne)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, Multiple Beds, Non Smoking

  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible, Refrigerator

  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby

The Buena Park Hotel & Suites

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
3.6 out of 5, Good, (1590)
The price is €108
for 1 room
includes taxes & fees
15 Jun - 16 Jun
The Buena Park Hotel & Suites

About this property

SureStay Hotel by Best Western Buena Park Anaheim

Hotel connected to a shopping centre in Buena Park with free breakfast
Along with an outdoor pool, this hotel has Access to hot tub and a 24-hour front desk. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, tour/ticket assistance, multilingual staff assistance and a vending machine are on-site.
SureStay Hotel by Best Western Buena Park Anaheim offers 50 air-conditioned accommodations, which are accessible via exterior corridors, and features coffee/tea makers and a hairdryer. 37-inch flat-screen televisions come with premium satellite channels.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site.
With your stay at SureStay Hotel by Best Western Buena Park Anaheim, you'll be connected to a shopping centre and within walking distance of Medieval Times. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include a car charging station, multilingual staff and a lift
  • 13 minutes by foot from Medieval Times and a 2-minute drive from Knott's Berry Farm
SureStay Hotel by Best Western Buena Park Anaheim offers its guests an outdoor pool and Access to hot tub. WiFi is free in public spaces. Free breakfast is available daily. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly SureStay Hotel by Best Western Buena Park Anaheim. Free self parking is available.

Smoking is allowed in designated areas at this Buena Park hotel.

Guests are served a free continental breakfast daily from 7:00 AM to 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • Hot tub
  • Outdoor pool

Family friendly

  • Cot (surcharge)
  • In-room refrigerator
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 3 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 45.00

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 45.00

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per day.
  • Cots (infant beds) are available for USD 20.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 45.00 (subject to availability)
  • Late check-out fee: USD 45.00 (subject to availability)
  • Crib (infant bed) fee: USD 20.0 per night
  • Rollaway bed fee: USD 20.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.

Property is also known as

Portola Buena Park
Portola Inn
Portola Inn Buena Park
Portola Hotel Buena Park
SureStay Hotel Best Western Buena Park Anaheim
SureStay Hotel Best Western Anaheim
SureStay Best Western Buena Park Anaheim
SureStay Best Western Anaheim
Portola Inn Suites

SureStay Hotel by Best Western Buena Park Anaheim Reviews

Reviews

5.8
Rating 10 - Excellent. 191 out of 1000 reviews
Rating 8 - Good. 182 out of 1000 reviews
Rating 6 - Okay. 206 out of 1000 reviews
Rating 4 - Poor. 153 out of 1000 reviews
Rating 2 - Terrible. 268 out of 1000 reviews

6.2/10

Cleanliness

6.4/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Benjamin

Liked: Staff & service
Disliked: Property conditions & facilities
Staff was really nice and very accommodating but the only thing is I requested for a make up room service wasn’t clean enough.
Stayed 2 nights in Feb 2025

4/10 Poor

Sheila

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2025

2/10 Terrible

Jong Kwan

Travelled with group
Disliked: Staff & service
Overall was close to the location that we needed to go to. Other than that not many positives. The staff was friendly but did not help at all when I requested for them to contact the room above to quiet down. The walls and floors are super thin so be prepared to hear some noises, couldn’t sleep at all.
Stayed 1 night in Feb 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Feb 2025

10/10 Excellent

Jay

Stayed 5 nights in Feb 2025

6/10 Okay

ShyamGopal

Stayed 4 nights in Feb 2025

2/10 Terrible

Chathu

Disliked: Cleanliness, staff & service, property conditions & facilities
not a good customer service, was not so comfortable, not so nice and clean, poor managements, good breakfast though
Stayed 1 night in Nov 2024

8/10 Good

Cessely

Liked: Cleanliness, staff & service, amenities
The bed was really spacious, the wall picture behind the bed was amazing. However, the heater in the bedroom was not working and it was cool and the shower faucet was broken. Overall it was ok
Stayed 1 night in Feb 2025

8/10 Good

Nancy

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service.
Stayed 1 night in Feb 2025

2/10 Terrible

Michael

Stayed 2 nights in Feb 2025

6/10 Okay

Alejandra

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
This room was ok, but I didn’t like that it says that they provide breakfast and they only had coffee and tiny muffins. Cereal with no milk. So basically they don’t have breakfast.
Stayed 2 nights in Jan 2025

2/10 Terrible

Joaquin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Unregistered guest access

Hotel gave someone unregistered a key to my room while I was gone
Stayed 2 nights in Dec 2024

6/10 Okay

Abel

Disliked: Cleanliness, property conditions & facilities
Check in was easy and informative. The room smelled and looked clean but I noticed the pillows were off to the side of the bed and with no pillowcase ls. Upon further inspection 1 of the 4 pillows was clean and had the pillow case under it. The other 3 had yellow stains on them and in had cigarette holes. I called front desk and told hey came right away to replace them but I almost considered leaving but it was already late for me. The room walls had some graffiti on it and the furniture piece that was under the TV was cracked in the corner and and I just hope i do not get charged for it.
Stayed 1 night in Jan 2025

2/10 Terrible

Eugenia

Travelled with family
Disliked: Staff & service, property conditions & facilities
Very unsafe
Stayed 2 nights in Jan 2025

8/10 Good

Esteban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

6/10 Okay

Scott

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Can I get a partial refund?

Dude the mattresses didn't even fit the bed. There was no microwave. USB charging ports in the outlets didn't work. $138? Never again.
Mattresses do not fit frame.
No microwave
Stayed 1 night in Dec 2024

4/10 Poor

Shawna

Travelled with family, Travelled with partner
Disliked: Staff & service, property conditions & facilities
Check in was horrible! We got there at 5pm and they didn’t have a room available(check in was at 3pm). They didn’t offer a discount or coupons for local eateries or anything for the inconvenience. All of the employees barely speak English, so it’s hard to get anything accomplished. The room was okay, the office chairs were broken, so you couldn’t sit on them (those were the only chairs in the room). The towel rack in the bathroom was broken and one of the pillows had a blood stain on the actual pillow, not the pillow case. The free breakfast was a joke, it was literally sliced bread, mini muffins, and packets of oatmeal(but no water to make it). Their juice machine was broken and the coffee was disgusting. I would not stay here again.
Stayed 3 nights in Jan 2025

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to shops and restaurants
Stayed 3 nights in Dec 2024

6/10 Okay

Alexa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and we only stayed for one night. But, we didn’t expect the 100 hold fee which threw us off. We should’ve researched it before booking but other than, it was a good stay for one night.
Stayed 1 night in Dec 2024

2/10 Terrible

Praveen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t like at all
Stayed 1 night in Dec 2024

2/10 Terrible

Santhosh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Bianca

Stayed 1 night in Dec 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024