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The First Hurdle Guest House

3.5 star property

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Photo gallery for The First Hurdle Guest House

Terrace/patio
Exterior
Free WiFi, bed sheets
Basic Twin Room, 2 Single Beds | Free WiFi, bed sheets
Restaurant

Reviews

7.6 out of 10
Good

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Bar

Explore the area

View in a map
9-10 Upper Church Street, Chepstow, Wales, NP16 5EX
  • Place, Gate House
    ‪3 min walk‬
  • Place, Chepstow Castle
    ‪5 min walk‬
  • Place, Wye Valley
    ‪4 min drive‬
  • Airport, Bristol (BRS-Bristol Intl.)
    ‪44 min drive‬

Room options

View all photos for Basic Double Room, 1 Double Bed

Basic Double Room, 1 Double Bed | Free WiFi, bed sheets

Basic Double Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Economy Double Room, 1 Double Bed

Free WiFi, bed sheets

Economy Double Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Basic Twin Room, 2 Single Beds

Basic Twin Room, 2 Single Beds | Free WiFi, bed sheets

Basic Twin Room, 2 Single Beds

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About this property

The First Hurdle Guest House

Along with a full-service spa, this smoke-free guesthouse has a restaurant and a bar/lounge. WiFi in public areas is free. Additionally, a sauna, spa services and a garden are on-site. Change of towels is available on request
The First Hurdle Guest House offers 12 accommodations with coffee/tea makers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Hairdryers, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
Recreational amenities at the guest house include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the guest house's full-service spa, Stonerock Lodge Club. The spa is equipped with a sauna.

The spa is open selected days. Guests under 18 years old are not allowed in the spa.

During your stay at The First Hurdle Guest House, you're just a quick walk from Chepstow Museum. Features include free WiFi in public areas, plus a full-service spa and a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Continental breakfast served daily for a fee
  • Treat yourself with a visit to the full-service spa
  • Amenities include multilingual staff, a terrace and TV in a common area
  • On-site recreation includes a sauna
  • Just a 3-minute drive from Wye Valley and 13 minutes from Thornbury Castle
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
The First Hurdle Guest House offers its guests a full-service spa and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

Spa services, a terrace, and multilingual staff are also featured at The First Hurdle Guest House.

This 3.5-star Chepstow guest house is smoke free.

For a fee, guests can enjoy continental breakfast on weekdays from 8:00 AM to 9:00 AM and at the weekend from 8:00 AM to 9:30 AM.
The First Hurdle Guest House has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free offsite parking within 61 metres

Food and drink

  • Continental breakfast available for a fee 8:00 AM to 9:00 AM on weekdays and 8:00 AM to 9:30 AM on weekends; GBP 10 for adults and GBP 5 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Sauna
  • TV in common areas

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Firepit
  • Garden
  • On a river
  • Outdoor furniture
  • Terrace

Full-service spa

  • Sauna
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Restaurant dining guides

More

  • Heating

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 9:00 PM

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 4:00 PM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: GBP 25 per pet, per day
  • Only dogs and cats are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately GBP 10 for adults and from GBP 5 for children
  • Pet fee: GBP 25 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
The front desk at this property is open daily from 4:00 PM - 9:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the guest house before arrival using the contact information on the booking confirmation.

Property is also known as

First Hurdle Guest House Hotel Chepstow
First Hurdle Guest House Hotel
First Hurdle Guest House Chepstow
First Hurdle Guest House
First Hurdle Guest House B&B Chepstow
First Hurdle Guest House B&B
The First Hurdle Chepstow
The First Hurdle Guest House Chepstow
The First Hurdle Guest House Guesthouse
The First Hurdle Guest House Guesthouse Chepstow

The First Hurdle Guest House Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 40 out of 128 reviews
Rating 8 - Good. 43 out of 128 reviews
Rating 6 - Okay. 23 out of 128 reviews
Rating 4 - Poor. 16 out of 128 reviews
Rating 2 - Terrible. 6 out of 128 reviews

8.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing little guest house. Would definitely stay again.
Stayed 1 night in Jul 2023
Verified

8/10 Good

Rosalind

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A

A very comfortable bed and clean room. Excellent pizzas made by Sam, well worth trying.
Stayed 1 night in Aug 2022
Verified

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
The room was OK, basic but adequate. Breakfast wasn't too great to be honest. Bar closes very early in the evening. Great location though, and the pizzas in the restaurant are very good.
Stayed 1 night in Jun 2023
Verified

4/10 Poor

Helen

Disliked: Staff & service, property conditions & facilities, room comfort
Very small room, bathroom not good, bath with hand held shower attachment. Stayed 2 nights but room was not cleaned or bed made, wet towells.
Stayed 2 nights in Sep 2022
Verified

4/10 Poor

Claire

Disliked: Cleanliness

Not worth it

Cthe web site looks fabulous, but after check in it was a bit down hill form there, although i will say we didnt complain as there was no one but a young lad to complain to and its want his fault. bedroom was on the ground floor and at first it all seamed ok standard room a little small but ok for one night. then as we looked around several things we picked up on. 1 very sticky dressing table 2 only one tea bag on tea tray 3 very dirty set of second pillow ( i would of thrown them out) 4 light on bath room mirror always on could not find how to turn it off 4 on conditioner in the bath room and a bottle of had wash no shampoo or body wash ( my husband did go and ask about this and they said they would put some in the room , but that never happened ) 5 not really there fault but room very noisy with people walking passed up until 12.30 and then at 4.30am the seagulls we constantly making lots of noise you were asked what you would like for breakfast, but this didn't seam to be passed on the the staff in the morning so what was the point, also a little confusing with the tea and coffee and coffee you help your self to and tea you hope some one will get you . all in all it was really not worth the money. as it was 100 for the night and i have stayed in cleaner rooms for under 50 so no i will not be retuning even though it is perfectly placed in Chepstow for all events
Stayed 1 night in Aug 2022
Verified

2/10 Terrible

Howard

Disliked: Staff & service, property conditions & facilities, room comfort

Not Recommended

Seriously over priced for what you get. Not friendly or welcoming at all. Simply not a good experience.
Stayed 1 night in May 2022
Verified

4/10 Poor

A

Disliked: Staff & service
Room was lovely. Bring your own sugar, coffee and milk as you are only provided enough for 1 cup each. Asked staff for sachets etc to be told none available. More of a b and b than a boutique hotel. Clean though. No parking so make sure you pay your extra parking costs. Not worth £90.
Stayed 1 night in May 2022
Verified

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient location and ideal for a nights stay

Lovely warm welcome from the staff and very well looked after the pizzas there are amazing and freshly made. The room was comfortable warm and ideal for an over night stay and just minutes from the castle as well the breakfast was made fresh and was cooked very well
Stayed 1 night in Apr 2022
Verified

10/10 Excellent

Raymond

Liked: Staff & service, amenities, property conditions & facilities
Nice and friendly
Stayed 2 nights in Apr 2022
Verified

8/10 Good

Anne

Liked: Cleanliness, staff & service
Room was a bit tired but staff were lovely and couldn’t do enough for you
Stayed 1 night in Dec 2021
Verified

6/10 Okay

Paul

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Very cold room

Service and staff were great. Room was freezing and no shower.
Stayed 1 night in Nov 2021
Verified

8/10 Good

Gillian Elloway

Liked: Cleanliness, staff & service, amenities
The staff are amazing: hardworking, kind, cheerful, helpful, empathetic and nothing is too much trouble for them. The food is excellent. The pizzas have a well deserved reputation. The building is a little tired. The bedroom needed some basic maintenance. £g. the window could not be left open as the part to fit the long arm onto was missing and so the window could have easily swung in the wind and broken. The cupboard next to the bed had a door which fell apart and simply needed some contact adhesive to fix. The cleanliness of the loos by the restaurants was not regularly checked and the loo brush was missing. The san bin needed emptying. There are not enough staff. The current staff were amazingly hardworking but could not possibly be expected to cover 12 rooms, serve, clean, take bookings, answer the phone, deal with some demanding guests (race course attendees etc}. Some of the staff looked overtired and in need of a holiday or a few days off at least. In terms of decor. A few pictures in the rooms or corridors would easily enhance. The iris flowers are pretty and the little flower arrangement in the room were sweet. There was no range of tea bags or biscuits in the bedroom. Staff were quick to supply decaff teabags and real milk on request. Overall a very relaxing stay. The bed was comfy, the room was quiet and the staff especially Charlotte, Sarah and Matteo delightful. The eco lighting system is great but the lights turn off too quickly and left me in darkness.
Stayed 4 nights in Oct 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Sally

It was a pleasant stay, in a very good location. They provide a hairdryer but you have to ask for it. No hand towels provided and the breakfast was not as stated as a full English breakfast. The staff were very attentive and friendly.
Stayed 1 night in Jul 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and a great breakfast
Stayed 1 night in Jul 2021
Verified

4/10 Poor

Scott

Disliked: Cleanliness, property conditions & facilities, room comfort

Cheesy feet smell in room

So it all started very well, walked into the hotel and all looked very nice but then got to the room. There was a real bad cheesy feet smell in the room and the toilet didn’t seem fixed to the floor, the whole toilet literally wobbled. I spoke to a nice lady but nothing could be done because they were fully booked so we just had to accept it. The mattress was springy and uncomfortable. I was really hoping to speak to someone when we checked out but nobody around and he cook told me to leave the key on the table. Not a great experience at all which is a shame because The pizza looked amazing and we planned to take a couple home for the kids but TBH we left straight after breakfast. All the staff we spoke to were very pleasant so kind of feel sorry for them writing a review like this as the issues were not there fault.
Stayed 1 night in Jun 2021
Verified

8/10 Good

Mrs Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Nice hotel, good breakfast, close to town
Stayed 2 nights in Jun 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They serve up lovely pizzas. The breakfast was just basic , was not offered cereals or orange juice. The hotel do not have their own carpark,. So had to park in the local carpark nearby and had get up early to pay for two hours .
Stayed 1 night in Jun 2021
Verified

8/10 Good

s

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

More than adequate for the money, would go back. Pizzas would be recommendation
Stayed 1 night in May 2021
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
I didn’t like the check in procedure.
Stayed 1 night in May 2021
Verified

10/10 Excellent

Johanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

Lovely stay and the staff are friendly. Place is clean and tidy. Walking distance for all of amenities and public transport. Delicious food and can accommodate people with intolerance as I am a coeliac
Stayed 2 nights in May 2021
Verified

4/10 Poor

Hazel

Liked: Cleanliness
Disliked: Staff & service, amenities
The rooms were clean and tidy. Unfortunately that is the only positive. There was no hand towel in the bathroom. The coffee cup was broken and I couldn’t get a replacement. Tea & coffee supplied was minimal & again when asked for a couple more this wasn’t possible. We had to be up early, before usual breakfast time and asked if possible to have a small continental breakfast made up. Answer was no, we also requested a late check out and again was refused. So overall turned out to be a very expensive overnight stay and caused us a lot of issues which spoilt our reason for being there.
Stayed 1 night in Aug 2020
Verified

10/10 Excellent

Lewy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.. very friendly and welcoming.. definitely be visiting again
Stayed 1 night in Aug 2020
Verified

2/10 Terrible

Chris

Disliked: Staff & service, amenities, property conditions & facilities
The Staff Decided to have a party until 3AM. I asked multiple times for them to be quite but the contued until the early hours. Will not be staying again and wouldnt recomend.
Stayed 1 night in Jun 2020
Verified

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Pleasant good location good amenities river wye and river seVern
Stayed 4 nights in Dec 2019
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bags of builders rubbish along the front wall of the building. Kept waiting outside in the cold for check in, never met the owner during our stay, no hot water or heating in the morning and one of the bedside lamps didn’t work.
Stayed 1 night in Oct 2019