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Canopy by Hilton Charlotte Southpark

4.0 star property

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Photo gallery for Canopy by Hilton Charlotte Southpark

1 bedroom, premium bedding, down duvets, in-room safe
Exterior
55-inch LCD TV with satellite channels, TV
Lobby
Terrace/patio

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly
  • Breakfast available
  • Parking available
  • Housekeeping

Explore the area

Map
4905 Barclay Downs Drive, Charlotte, NC, 28210
  • SouthPark Mall
    ‪12 min walk‬
  • Phillips Place
    ‪14 min walk‬
  • Quail Hollow Club
    ‪6 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪16 min drive‬

Room options

View all photos for Room, 1 King Bed

1 bedroom, premium bedding, down duvets, in-room safe

Room, 1 King Bed

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

1 bedroom, premium bedding, down duvets, in-room safe

Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Accessible (Mobility & Hearing)

1 bedroom, premium bedding, down duvets, in-room safe

Premium Suite, 1 King Bed, Accessible (Mobility & Hearing)

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

1 bedroom, premium bedding, down duvets, in-room safe

Room, 2 Queen Beds, Accessible (Hearing)

  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Suite, 1 Bedroom

55-inch LCD TV with satellite channels, TV

Premium Suite, 1 Bedroom

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Hearing)

1 bedroom, premium bedding, down duvets, in-room safe

Suite, 1 Bedroom, Accessible (Hearing)

  • 69 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

1 bedroom, premium bedding, down duvets, in-room safe

Room, 1 King Bed, Accessible (Hearing)

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Balcony

1 bedroom, premium bedding, down duvets, in-room safe

Premium Room, 1 King Bed, Balcony

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Peloton Wellness Room)

1 bedroom, premium bedding, down duvets, in-room safe

Room, 1 King Bed (Peloton Wellness Room)

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

1 bedroom, premium bedding, down duvets, in-room safe

Premium Room, 1 King Bed

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Balcony (Mobility & Hearing, Roll-In Shower)

1 bedroom, premium bedding, down duvets, in-room safe

Room, 1 King Bed, Accessible, Balcony (Mobility & Hearing, Roll-In Shower)

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

1 bedroom, premium bedding, down duvets, in-room safe

Suite, 1 Bedroom

  • 69 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

1 bedroom, premium bedding, down duvets, in-room safe

Premium Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

1 bedroom, premium bedding, down duvets, in-room safe

Room, 2 Queen Beds

  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

1 bedroom, premium bedding, down duvets, in-room safe

Premium Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

1 bedroom, premium bedding, down duvets, in-room safe

Premium Room, 2 Queen Beds

  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

1 bedroom, premium bedding, down duvets, in-room safe

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

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The price is €229
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About this property

Canopy by Hilton Charlotte Southpark

Hotel with a restaurant, near SouthPark Mall
This smoke-free hotel features a restaurant, a health club and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a 24-hour business centre and a coffee shop/cafe are on-site. Change of towels is available on request
Canopy by Hilton Charlotte Southpark offers 150 accommodations with espresso makers and a safe. Beds feature down duvets and premium bedding. 55-inch LCD televisions come with premium satellite channels. Bathrooms include a shower with a rainfall showerhead, and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and change of towels can be requested.

A health club and complimentary bicycles are featured at the hotel. Other recreational amenities include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Canopy by Hilton Charlotte Southpark. During your stay, you'll be within walking distance of SouthPark Mall. Free WiFi in public areas, a restaurant and a gym are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym and complimentary bicycles
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 2-minute drive from SouthPark Mall and 11 minutes from Bank of America Stadium
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Canopy by Hilton Charlotte Southpark offers its guests a health club and complimentary bicycles. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a 24-hour business centre, 5 meeting rooms, and coworking spaces. Event space at this hotel measures 9000 square feet (836 square metres) and includes conference space. The business-friendly Canopy by Hilton Charlotte Southpark also features coffee/tea in common area, concierge services, and dry cleaning/laundry services. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Charlotte hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.
Canopy by Hilton Charlotte Southpark has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 46 metres
  • Street parking available
  • Secured, covered parking on site (USD 15 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:30 AM for a fee: USD 10 to 50 for adults and USD 10 to 50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Free bicycle rentals
  • Health club

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • 9,000 square feet of conference space
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Area rugs in room
  • Assistive listening devices
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Built in 2020
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium satellite channels

Food and drink

  • Espresso maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 75.00
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 75.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk, key retrieval

Pets

  • Pets: USD 75.00 per accommodation, per stay (maximum USD 80.44 per stay), plus a deposit of USD 80.44 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10.00 to 50.00 for adults and USD 10.00 to 50.00 for children
  • Covered self-parking fee: USD 15.00 per night (in/out privileges)
  • Pet deposit: USD 80.44 per stay
  • Pet fee: USD 75.00 per accommodation, per stay (maximum USD80.44 per stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 75.00 (subject to availability)
  • Late check-out fee: USD 75.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Guests will receive key retrieval information.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Canopy by Hilton Charlotte Southpark Hotel
Canopy by Hilton Charlotte Southpark Charlotte
Canopy by Hilton Charlotte Southpark Hotel Charlotte

Canopy by Hilton Charlotte Southpark Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 612 out of 856 reviews
Rating 8 - Good. 129 out of 856 reviews
Rating 6 - Okay. 52 out of 856 reviews
Rating 4 - Poor. 31 out of 856 reviews
Rating 2 - Terrible. 32 out of 856 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Nikkia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Great hotel but doors too thin

The room was amazing and the staff was nice. The only problems we had with this property is the parking and how we could hear everything going on in the next room. They were smoking and we could smell it so loudly in our room and we had a 4 year old with us. They put us in a adjoining room so that's why we heard everything but I have been in adjoining rooms before and never heard people on the other side so that was quite annoying.
Stayed 1 night in Mar 2025

6/10 Okay

Jessica

Travelled with family
Liked: Cleanliness, property conditions & facilities
The only issue I have here is that they should not charge for parking due to their small parking location and also poor communication about notifying the visitors that there is an overflow parking lot that you can park in. And there is also cars that are able to park over there without paying the $15 a night.
Stayed 2 nights in Mar 2025

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
wished the coffee was served earlier
Stayed 2 nights in Mar 2025

2/10 Terrible

Carnisha

Disliked: Staff & service, property conditions & facilities
Construction site
Stayed 2 nights in Mar 2025

10/10 Excellent

Craig

Stayed 1 night in Mar 2025

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Albert A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel had good accommodations
Stayed 2 nights in Mar 2025

10/10 Excellent

Aniyah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient staff was very nice !
Stayed 2 nights in Feb 2025

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice restaurant and cafe on site and is open late. Rooms are very nice and modern. Very pleased overall.
Stayed 1 night in Mar 2025

8/10 Good

Mark

Stayed 1 night in Dec 2024

10/10 Excellent

Ray

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Arjia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were courteous and very accommodating. The hotel itself was stylish and clean.
Stayed 3 nights in Mar 2025

6/10 Okay

Delana

Travelled with family
Disliked: Property conditions & facilities
Although the Southpark area is very nice, this hotel was subpar. The service was minimal. Numerous small maintenance issues were annoying, ie. Shower door that wouldn’t close properly, several lights didn’t function as they should, the window treatments wouldn’t open on one side… Also, the parking area was too small for the number of guests so we weren’t always able to find a spot. We saw four different employees at different times sitting in their cars in the garage smoking weed. At one point we were trying to unload and the cars on each side of us had the doors or windows open to vent in our way. Seems like most of these issues are staffing issues. We will probably choose another nice Southpark hotel next time.
Stayed 3 nights in Feb 2025

10/10 Excellent

Adones

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 2 nights in Mar 2025

6/10 Okay

Morrigan

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort

Great service, not so great sleep

The property was beautiful & the service was great. The mattresses, however, were very soft and had obvious "soft spots" where the mattress has been over used. Also, the tv had a large dark spot in the middle of the screen.
Stayed 2 nights in Feb 2025

10/10 Excellent

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice accommodation
Stayed 1 night in Jan 2025

4/10 Poor

ASIA

Travelled with partner
Disliked: Staff & service, amenities
Poor customer service. The c02 detector went off at 2am, causing us to be awoken out of are slumber. Called down to the front desk, she cut the power to the ac. So we had to sleep in a hot room. The next morning no updates, left out and came back to the decor still not working. The front desk guy was an a hole rude, and completely dismissive. If it wasn't for the maintenance worker, he wouldn't have any switched our rooms. When asked to comp for the inconvenience they did nothing. Not to mention the parking sucks, and the fridge didn't open. They claim to be a 4 star hotel, I don't see how. 2/10 wouldn't recommend.
Stayed 2 nights in Feb 2025

8/10 Good

christopher, hamilton

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Ivy

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed everything about the hotel. It was safe and quiet.
Stayed 1 night in Feb 2025

10/10 Excellent

James, Charlotte

Stayed 1 night in Feb 2025

4/10 Poor

Courtney

Disliked: Cleanliness, property conditions & facilities
Hotel is very worn & dirty. Room had multiple stains on carpet & furniture. No coffee available in the morning. Construction next door. Housekeeping was loud & yelling to each other all morning.
Stayed 3 nights in Feb 2025

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Frederick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Stay
Stayed 2 nights in Feb 2025