4/10 Poor
Jamie-Lee
30 Sept 2025
Disliked: Amenities
When I arrived at the property, staff was friendly and welcoming, however he could not find my reservation. He finally put me in a room. When I went to the room, there was another occupant in the room and we were both confused and frightened. I went back downstairs and explained the situation and the concierge put me in another room which he said was "clean enough, but one of the lights was not working" He said that he would have someone come swap it out, but I dont think that happened. On my penultimate day, housekeeping knocked on my door and asked me if I was checking out today because according to their records the room I was in was to be empty. I said I was to checkout the following day. They advised that I needed to confirm with the front desk. I went down to the front desk and I had to confirm my reservation for the following day. After checking out, I was to be refunded the $75 dollar deposit. Instead, the hotel charged me and kept the $75 without explaining why. I would not recommend that anyone stay here. The rooms and hotel feel old and outdated. It is in a sketchy area and not that close to central or uptown Charlotte. Barely anything in the snack area to eat, which can be tricky if you arrive on a late flight and dont necessarily want to order a full meal. The staff was friendly, but it did not make up for the confusion aroud my reservation that happened when I arrived and even as I was about to leave. 2/5.
Jamie-Lee
Stayed 3 nights in Sep 2025