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Tru by Hilton Charlotte Ayrsley

2.5 star property

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Photo gallery for Tru by Hilton Charlotte Ayrsley

Exterior
Terrace/patio
Snack bar
Lobby
Room, 1 King Bed | In-room safe, desk, laptop workspace, blackout curtains

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
9233 Kings Parade Blvd, Charlotte, NC, 28273
  • Place, Metalmorphosis
    ‪2 min drive‬
  • Place, Carowinds Theme Park
    ‪5 min drive‬
  • Place, Bank of America Stadium
    ‪13 min drive‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪14 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed

8.6 out of 10
Excellent
(55 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

In-room safe, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds

8.8 out of 10
Excellent
(40 reviews)
  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible (Roll-In Shower)

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible (Hearing)

9.0 out of 10
Wonderful
(2 reviews)
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

In-room safe, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, Accessible (Roll-In Shower)

7.6 out of 10
Good
(4 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

In-room safe, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, Accessible (Hearing)

9.2 out of 10
Wonderful
(17 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Lobby
Hyatt Place Charlotte/Arrowood
Arrowood
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
3.8 out of 5, Good, 1,151 reviews
The price is €87
includes taxes & fees
10 May - 11 May
Hyatt Place Charlotte/Arrowood

About this property

Tru by Hilton Charlotte Ayrsley

A 24-hour fitness centre, a snack bar/deli and a 24-hour business centre are available at this hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a business centre and dry cleaning are on-site. Weekly housekeeping is available.
Tru by Hilton Charlotte Ayrsley offers 98 air-conditioned accommodations with a safe and coffee/tea makers. 55-inch LCD televisions come with premium cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Tru by Hilton Charlotte Ayrsley. During your stay, you'll be close to Carowinds Theme Park. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include a front desk safe, a 24-hour business centre and a lift
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the location and the clean guestrooms
  • 10 minutes by car from Carowinds Theme Park and 13 minutes from Charlotte Convention Center
  • Cats and dogs welcome for a fee
There's a snack bar/deli on site. Free breakfast is served daily. WiFi is free in public spaces. You'll find a 24-hour business centre on site. The business-friendly Tru by Hilton Charlotte Ayrsley also features a 24-hour fitness centre, coffee/tea in common area, and dry cleaning/laundry services. Self parking is free.

Smoking is allowed in designated areas at this Charlotte hotel.

Guests are served a free buffet breakfast daily from 6:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym

Family friendly

  • In-room cot
  • In-room refrigerator
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Low-height counter and sink
  • Low-height door lock
  • Low-height view port in door
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 4 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tru Hilton Charlotte Ayrsley Hotel
Tru Hilton Ayrsley Hotel
Tru Hilton Charlotte Ayrsley
Tru Hilton Ayrsley
Tru by Hilton Charlotte Ayrsley Hotel
Tru by Hilton Charlotte Ayrsley Charlotte
Tru by Hilton Charlotte Ayrsley Hotel Charlotte

Tru by Hilton Charlotte Ayrsley Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 633 out of 1007 reviews
Rating 8 - Good. 200 out of 1007 reviews
Rating 6 - Okay. 99 out of 1007 reviews
Rating 4 - Poor. 30 out of 1007 reviews
Rating 2 - Terrible. 45 out of 1007 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

6/10 Okay

Rico

Liked: Cleanliness, amenities, property conditions & facilities
The room was comfy during my 2 nights stay ; breakfast was good ; friendly staff The only down side someone car got stolen right out the parking lot over night . I’d recommend 24hr roaming security cause it seems like this particular area is a hot spot for stolen vehicles. Please be aware!
Stayed 2 nights in Jan 2026

10/10 Excellent

Samuel

Business traveller
Liked: Cleanliness, staff & service, amenities
Yes and yes.
Stayed 1 night in Jan 2026

2/10 Terrible

Marissa

Disliked: Cleanliness, staff & service, amenities
By far, this was the worst hotel experience I’ve ever had. To start, the front desk staff was extremely rude from the moment I arrived. On top of that, the WiFi did not work at all, and when I asked the front desk for help, the staff member told me it was “not her problem.” Instead of offering any support, she handed me a phone number for IT and basically said I could figure it out myself, which was completely unacceptable. The entire hotel was also under construction, and it was a huge mess. There were nails and debris throughout the property, which is a serious safety hazard. This should have been disclosed ahead of time, and the area should have been properly secured and cleaned. My room was also dusty and dirty, and to make matters worse, I found a roach in my room (I have a photo of it). That alone is unacceptable and made me feel extremely uncomfortable staying there. Overall, this stay was unsafe, unclean, and unprofessional, and I would not recommend this hotel to anyone.
Stayed 2 nights in Jan 2026

10/10 Excellent

Brenda

Liked: Cleanliness, amenities, property conditions & facilities
The receptionists was so friendly! The room was spacious. The breakfast was delicious and had plenty of choices!
Stayed 1 night in Jan 2026

6/10 Okay

Renée

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
They’re currently doing Construction Renovations so it’s not the same hotel on the pictures. Breakfast was good & the staff was nice, but they have ladders & are painting & have pardon our dust signs, so it’s a construction site right now not a typical Hilton experience.
Stayed 2 nights in Jan 2026

10/10 Excellent

Jessica

Stayed 1 night in Jan 2026

8/10 Good

Kelvin

Liked: Cleanliness, staff & service, amenities
The room was clean and the view of the planes coming in landing and taking off, is something that I like. So my overall experience was pretty good.
Stayed 2 nights in Jan 2026

10/10 Excellent

Victoria

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to downtown Charlotte, the property was getting some upgrades but already had a stylish modern look. The staff was friendly and inviting would stay again.
Stayed 1 night in Jan 2026

10/10 Excellent

Shilpi, Calgary

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Excellent budget boutique brand from Hilton. Staff here are incredibly nice and helpful and the rooms are modern and large and very clean. The nearby area is very nice and walkable. It lacks a swimming pool and room amenities does not even have coffee machine. but breakfast is quite good here.
Stayed 2 nights in Jan 2026

10/10 Excellent

Charles

Stayed 1 night in Jan 2026

10/10 Excellent

Kerry

Stayed 1 night in Dec 2025

8/10 Good

Sheree, Conway

Liked: Cleanliness, property conditions & facilities
Had a nice stay.
Stayed 3 nights in Dec 2025

8/10 Good

Shauna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was clean and the staff were friendly.
Stayed 2 nights in Dec 2025

10/10 Excellent

Joseph

Stayed 1 night in Dec 2025

10/10 Excellent

Dianna

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was spotless and comfortable... and I love the bathroom products so much! The staff was friendly and efficient. Great stay!
Stayed 1 night in Dec 2025

6/10 Okay

Ashley

Stayed 1 night in Dec 2025

6/10 Okay

Quintin

Stayed 3 nights in Dec 2025

10/10 Excellent

Ali ahmer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and modern hotel with great amenities. Hospitable staff and excellent breakfast !
Stayed 1 night in Dec 2025

10/10 Excellent

Brian

Stayed 2 nights in Dec 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet and wonderful stay
Stayed 2 nights in Dec 2025

10/10 Excellent

Micheal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Dec 2025

10/10 Excellent

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
Staff and hotel is very clean and great to stay in
Stayed 1 night in Dec 2025

10/10 Excellent

Emily

Stayed 1 night in Dec 2025

4/10 Poor

Elaine

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Took a very long time to check in. There wasn’t anyone at the check in desk. Had to wait about 15 minutes for someone to come. Very much hall noise in early morning hours. Walls very thin.
Stayed 1 night in Dec 2025

4/10 Poor

Sojhaila

Stayed 1 night in Dec 2025

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