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Crowne Plaza Chester by IHG

4.0 star property

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Photo gallery for Crowne Plaza Chester by IHG

Lobby
Indoor pool, open 7:30 AM to 8:00 PM, pool loungers
Exterior
Interior
Breakfast, lunch, dinner served; British cuisine

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Trinity Street, Chester, England, CH1 2BD
  • Place, Chester Racecourse
    ‪4 min walk‬
  • Place, Chester City Walls
    ‪4 min walk‬
  • Place, Chester Cathedral
    ‪4 min walk‬
  • Airport, Manchester (MAN)
    ‪47 min drive‬

Room options

View all photos for Premium Room, 1 King Bed, Accessible, Club lounge access (Super King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, 1 King Bed, Accessible, Club lounge access (Super King)

9.0 out of 10
Wonderful
(16 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Super King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Room, 1 King Bed (Super King)

8.2 out of 10
Very good
(25 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Room

8.6 out of 10
Excellent
(14 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Premium Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room

9.0 out of 10
Wonderful
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 Queen Bed

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Room, 1 Queen Bed

8.4 out of 10
Very good
(33 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Single Beds

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Room, 2 Single Beds

8.4 out of 10
Very good
(26 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, 1 Queen Bed

Premium Room, 1 Queen Bed | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, 1 Queen Bed

8.8 out of 10
Excellent
(11 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom (Super King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Suite, 1 Bedroom (Super King)

8.0 out of 10
Very good
(1 review)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 Queen Bed, Accessible, Club lounge access

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, 1 Queen Bed, Accessible, Club lounge access

  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed (Super King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, 1 King Bed (Super King)

7.4 out of 10
Good
(6 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Multiple Beds

Premium Room, Multiple Beds | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, Multiple Beds

  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Double Sofa Beds

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Room, 1 Queen Bed with Sofa bed

8.0 out of 10
Very good
(24 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

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Exterior
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About this property

Crowne Plaza Chester by IHG

This smoke-free hotel features a full-service spa, an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a health club, a bar/lounge and a sauna are on-site. Housekeeping is available on request.
Crowne Plaza Chester by IHG offers 160 accommodations with minibars and laptop-compatible safes. Beds feature Egyptian cotton sheets and premium bedding. 32-inch flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit with a deep soaking bath, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

Children aged under 16 years old are not allowed in the swimming pool, health club, fitness facility or hot tub without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 3 treatment rooms. Services include deep-tissue massages, facials, body treatments and manicures and pedicures.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

The breakfast at Crowne Plaza Chester by IHG gets high marks from our customers. During your stay, you're just a quick walk from Chester City Walls. Free WiFi in public areas, a full-service spa and an indoor pool are available.
  • Free WiFi
  • Enjoy British cuisine while dining at Stables Bar & Grill
  • English breakfast served weekends for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Indulge with manicures and pedicures, deep-tissue massages or facials at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests really like the accommodation for the cleanliness and overall comfort
  • Just a 4-minute walk from Chester Cathedral and 7 minutes on foot from Grosvenor Museum
Crowne Plaza Chester by IHG offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and 11 meeting rooms. Event space at this hotel measures 10269 square feet (954 square metres) and includes a conference centre. A hot tub, a sauna, and multilingual staff are also featured at the business-friendly Crowne Plaza Chester by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Chester hotel is smoke free.

For a fee, guests can enjoy a English breakfast on weekends from 7:00 AM and 10:30 AM.
Stables Bar & Grill – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (GBP 20 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Weekend English breakfast available 7:00 AM to 10:30 AM for a fee: GBP 16.95 for adults and GBP 9.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Stables Bar & Grill

Things to do

  • Bicycle storage
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (10,269 square foot of space)

Outdoors

  • Pool loungers

Full-service spa

  • 3 treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1 building
  • 100% renewable energy
  • 7 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1989
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests parking at this property must register their car details with reception. Failure to comply with the parking terms and conditions will result in a fine.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 16.95 for adults and from GBP 9.95 for children
  • Self-parking fee: GBP 20 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property uses wind and solar energy, plus a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:30 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chester Crowne Plaza
Crowne Plaza Chester
Crowne Plaza Hotel Chester
Crowne Plaza Chester Hotel Chester
Crowne Plaza Chester Hotel
Crowne Plaza Chester
Crowne Plaza Chester by IHG Hotel
Crowne Plaza Chester an IHG Hotel
Crowne Plaza Chester by IHG Chester
Crowne Plaza Chester by IHG Hotel Chester

Crowne Plaza Chester by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 574 out of 1002 reviews
Rating 8 - Good. 297 out of 1002 reviews
Rating 6 - Okay. 78 out of 1002 reviews
Rating 4 - Poor. 34 out of 1002 reviews
Rating 2 - Terrible. 19 out of 1002 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Ross

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and excellent pool and breakfast
Stayed 1 night in Dec 2025

8/10 Good

Ross

Stayed 1 night in Dec 2025

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities
The lady in charge of the dining and bar was superb! The lady on reception was excellent. Facilities great and the location spot on! Breakfast was hot and tasty and they even kindly let us in at 9.25am before it closed at 9.30am (we got mixed up with weekend hours). Thank you for a great stay. We will be back.
Stayed 2 nights in Dec 2025

6/10 Okay

Leslie

Stayed 1 night in Dec 2025

8/10 Good

Linda

Liked: Cleanliness
Disliked: Amenities
Room was clean and cosy staff lovely very disapointed there wwre no leisure facilities available ruined my stay.
Stayed 3 nights in Dec 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities
Every aspect of our stay was great - no complaints whatsoever. Thanks!
Stayed 1 night in Dec 2025

10/10 Excellent

Lindsay

Stayed 1 night in Dec 2025

4/10 Poor

Theresa

Stayed 1 night in Dec 2025

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant staff
Stayed 1 night in Dec 2025

10/10 Excellent

Joanna

Travelled with family, Travelled with group
Staff always super helpful and friendly. Rooms always clean and tidy. Excellent advice about saving money for future stays. Great deal on breakfast with blue light card. We will be back again
Stayed 1 night in Dec 2025

6/10 Okay

Valerie

Liked: Staff & service
Disliked: Cleanliness
Room was very dusty in corners of room,phone was very dusty as were the tops of lights & skirting boards. car parking very stressful as no parking spaces within hotel on arrival,steam room was closed off & noticed the doors around pool area were in need of a good clean,Breakfast good as were staff & location of hotel is central to town,we have stayed in a few crowne plaza hotels over the last few months & found this one disappointing & it was most expensive one too,the front of building is situated underground & if on my own i would of felt intimidated as a secluded area.Reception is situated just above lower ground,so not very welcoming as you enter hotel. Sorry just needs some improvements overall & good housekeeping 😔
Stayed 2 nights in Dec 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2025

10/10 Excellent

Debra

Stayed 1 night in Dec 2025

2/10 Terrible

romina

Disliked: Cleanliness, property conditions & facilities
Every thing was horrible. Your staffs at 8 of morning without permission they come to room for cleaning me and my partner were sleep. Then the window was broken we frozen and tower was dirty we told the receptionist they told me we will send you email even they didn’t send me email I really angry right now I don’t know what I have to do I’m tired to call and no one pay attention it
Stayed 1 night in Dec 2025

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Reception staff were excellent, the room was spotless, spacious and warm with good size comfortable beds. We will definitely stay there again.
Stayed 1 night in Dec 2025

10/10 Excellent

Lindsey

Stayed 2 nights in Nov 2025

8/10 Good

Michael

Stayed 1 night in Nov 2025

10/10 Excellent

kim

Liked: Cleanliness, staff & service, amenities
Good position with great staff
Stayed 1 night in Nov 2025

8/10 Good

Dorothea

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room spotless staff very friendly and courteous, I was disappointed that there was work being carried on along the corridor to our room.
Stayed 3 nights in Nov 2025

8/10 Good

Rachel

Stayed 1 night in Nov 2025

6/10 Okay

Ian

Liked: Room comfort
Been before, but this was not as good, staff were helpful as expected, however the room we were given was not acceptable, the toilet had been used and was blocked. We were given a replacement. My overall opinion is the room was looking a bit tired and in need of an upgrade , the bathroom was not as good ,the shower head was poor water flow and not as clean as i would have liked. There was not enough tea and coffee and milk. The tv remote batteries were flat. The windows need secondary glazing as traffic noise was bad, We use IGH hotels a few times in different city's and think the crowne plaza chester is a good hotel, but needs some attention to details for customer satisfaction. We will probably try elsewhere in chester next time
Stayed 1 night in Nov 2025

8/10 Good

Alison

Travelled with family
Liked: Property conditions & facilities
Club lounge from 6pm-8pm. Staff were lovely
Stayed 1 night in Nov 2025

8/10 Good

Shirley

Stayed 2 nights in Nov 2025

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great location
Stayed 3 nights in Nov 2025

10/10 Excellent

Lucy

Stayed 1 night in Nov 2025