6/10 OK
Amanda
Matkusti perheen kanssa
4.12.2025
Room 2704 has water damage in bathroom and ceiling over shower has mold spots. We specifically asked NOT to be facing Wabach or the "L" and that's exactly where our room faced and was HORRIBLY noisy. Front desk staff was NOT helpful or courteous AT ALL. We did NOT feel welcome whatsoever during our stay. Homeless people were allowed to come in and get coffee and stunk up the entire lobby so much that we had to leave. Completely inappropriate for PAYING customers to have to share the premises and coffee bar with smelly, dirty, homeless drug addicts. It also made me feel unsafe. The only decent staff we encountered was Chelsea on Thanksgiving night who promptly brought a towel to our room after I had called 1.5 hours prior and no one brought a towel - called down again, Chelsea answered, walked the towel up to our room herself & was soooo kind and cheerful. There was also an Asian female, very petite young lady, at the front desk on Friday that was friendly. Everyone else was not welcoming and seemed put-out that we were even staying at Hilton Garden Inn. Very disappointed in our stay, unfortunately. We are coming back this summer 2026 and planned to stay here again but will have to find someplace else to stay, unfortunately.
Amanda
Yöpyi 4 yötä marraskuussa 2025