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Hotel Ferretti

2.0 star property

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Photo gallery for Hotel Ferretti

Front of property
Food and drink
Hallway
View from property
Reception

Reviews

6.6 out of 10

Popular amenities

  • Housekeeping
  • Free WiFi

Explore the area

View in a map
Via Delle Belle Donne 17, Florence, FI, 50123
  • Place, Piazza di Santa Maria Novella
    ‪1 min walk‬
  • Place, Cathedral of Santa Maria del Fiore
    ‪6 min walk‬
  • Place, Ponte Vecchio
    ‪8 min walk‬
  • Airport, Florence (FLR-Peretola)
    ‪8 min drive‬

Room options

Superior Apartment, Private Bathroom

  • 40 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds

View all photos for Single Room, Shared Bathroom

Single Room, Shared Bathroom | 2 bedrooms, desk, laptop workspace, free WiFi

Single Room, Shared Bathroom

  • 8 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Classic Room, City View

View from room

Classic Room, City View

  • 12 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Private Bathroom

2 bedrooms, desk, laptop workspace, free WiFi

Family Room, Private Bathroom

  • 17 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Superior Room, City View

View from room

Superior Room, City View

  • 15 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, Ensuite

2 bedrooms, desk, laptop workspace, free WiFi

Double Room, Ensuite

  • 12 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Triple Room, Private Bathroom

Triple Room, Private Bathroom | 2 bedrooms, desk, laptop workspace, free WiFi

Triple Room, Private Bathroom

  • 14 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Economy Double Room, Shared Bathroom

Economy Double Room, Shared Bathroom | 2 bedrooms, desk, laptop workspace, free WiFi

Economy Double Room, Shared Bathroom

  • 9 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Double Room, Private Bathroom (External)

Double Room, Private Bathroom (External) | 2 bedrooms, desk, laptop workspace, free WiFi

Double Room, Private Bathroom (External)

  • 10 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

Hotel Ferretti

Hotel in Florence, steps from Basilica of Santa Maria Novella
Along with express check-in, this smoke-free hotel has express check-out and free Wi-Fi in public areas. Other amenities include multilingual staff assistance.
Hotel Ferretti offers 16 accommodations with free toiletries and a ceiling fan. Digital televisions are provided. Bathrooms include a shower with a rainfall showerhead.

This Florence hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is offered on a daily basis and hairdryers can be requested.

Our customers tell us that they can't get enough of the helpful staff at Hotel Ferretti. During your stay, you're just a quick walk from Cathedral of Santa Maria del Fiore. You'll find features such as free WiFi in public areas.
  • Free WiFi
  • Services include a virtual front desk
  • Steps from Basilica of Santa Maria Novella and 6 minutes on foot from Cathedral of Santa Maria del Fiore
As a guest of Hotel Ferretti, you'll find multilingual staff, express check-in, and express check-out. WiFi is free in public spaces.

This Florence hotel is smoke free.

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Contactless check-out
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests must contact the property for check-in information
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
A virtual front desk provides assistance to guests

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 30.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.50 per person, per night, up to 7 nights

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: EUR 30 per day (328 ft away)
  • Rollaway bed fee: EUR 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property for check-in instructions. A virtual front desk provides assistance to guests.
Property Registration Number IT048017A1DVVF8DMY
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't served at Hotel Ferretti.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Ferretti Florence
Ferretti Hotel
Ferretti Hotel Florence
Pensione Ferretti Hotel Florence
Hotel Ferretti Florence
Hotel Ferretti
Hotel Ferretti Hotel
Hotel Ferretti Florence
Hotel Ferretti Hotel Florence

Hotel Ferretti Reviews

Reviews

6.6
Rating 10 - Excellent. 71 out of 357 reviews
Rating 8 - Good. 105 out of 357 reviews
Rating 6 - Okay. 75 out of 357 reviews
Rating 4 - Poor. 46 out of 357 reviews
Rating 2 - Terrible. 60 out of 357 reviews

7.0/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Marshall

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No A/C was a major downside. Shower curtain was moldy, floor was disgusting, front desk was empty nearly the entire time. Worst hotel of our trip by far.
Stayed 1 night in Jun 2025

8/10 Good

Guy

Business traveller
Disliked: Amenities, property conditions & facilities
Great location and good value for money. Basic but I slept very well and there was nice hot water.
Stayed 2 nights in Jun 2025

2/10 Terrible

Sarosh

Stayed 2 nights in May 2025

2/10 Terrible

Kayla

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This property was very dirty. The cleaning lady came once in our 4 night stay. There was no fitted sheets on the bed, only a top sheet which moved all night leaving the mattress exposed to be slept on, which felt so disgusting. We put our clothes down to make it feel a little cleaner. Would not come back here again, totally not worth the price.
Stayed 4 nights in May 2025

6/10 Okay

monica

Travelled with family
Liked: Cleanliness
Lack of service. Nobody around . We were out of toilet paper, no
Stayed 3 nights in May 2025

10/10 Excellent

Cherry

Stayed 1 night in May 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad service, double booked

We were double booked and they couldn’t find alternate accommodation for us so we had to book our own accommodation that night for our two night stay. Have emailed and WhatsApped the hotel about this for a refund and cover for the extra cost of the other hotel but no reply. Very very bad customer service!!
Stayed 2 nights in May 2025

6/10 Okay

Massimiliano

Travelled with partner
Very good location near the train station and basically in the centre. Internet is fast No elevator, and with big suitcases it's a nightmare. I stayed there for 2 nights and the hot water worked on the first day only. The room is very small. No physical reception, but easy to communicate via whatsapp
Stayed 2 nights in May 2025

2/10 Terrible

Saiqa Anne

Travelled with group
Disliked: Cleanliness, staff & service

Total mess, no reception, no hot water

So the location was great- everything else was a total sh*t show. there is no reception, so they whatsapp you for your passport and give unclear instructions to get in. Lots of confused people and it is all unlocked. There was no hot water for 4 days... zero response. The service was non existent and wasn't dirty but not clean. Again- not ok to not have reception, we got the whatsapp message, other guests didn't. if you are in late, not sure how you get in? Again- total mess, not at all as advertised, and 4 days, no hot water- inexcusable, and zero communication about it
Stayed 3 nights in May 2025

8/10 Good

Roman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little tricky with check-in over whatsapp as there is no reception, but it worked and all good overall.
Stayed 1 night in Apr 2025

2/10 Terrible

Gale, Abbeville

Travelled with partner
Disliked: Staff & service
I reserved a room at this hotel and almost immediately noticed I clicked the wrong date. This was in January and I noticed it LITERALLY immediately. They refused to either move the date or refund the money. Never again with this hotel or Expedia!
Stayed 1 night in Apr 2025

2/10 Terrible

Spencer

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is our worst experience. It is hardly ever I write a bad review but this needs to be dealt with and said. This hotel is nothing like the photos. We spoke to multiple other people who were staying at the hotel and having the same issues as us. There was ZERO hot water for the 2 days we were there and no one to contact. We attempted to contact them through Expedia and WhatsApp as they requested, but there was no response or even a follow up. The shower would not drain. The toilet flush handle was broken. There were bugs (mosquitoes) smeared with other people’s blood on the walls. Shoe prints and cracks all over the walls and ceilings. It was advertised as a room that was cleaned daily but there was no service provided. When we had to reached out to Expedia to even get into contact with the hotel. The hotel still did not respond. There is no one at the front desk at any hours except for when we checked in. This place ruined a good portion of our trip. I would highly suggest you find someplace else.
Shoe prints
Bugs
Bugs
Stayed 2 nights in Apr 2025

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice room, quiet neighborhood, near train station

We were in Florence for the weekend. We were happy to find a nice place near the train station in what turned out to be a quiet neighborhood. We were within walking distance of all the tourist attractions in the city centre, and less than ten minutes from the train station. We’d definitely stay here again!
Stayed 2 nights in Apr 2025

6/10 Okay

Courtney

Stayed 3 nights in Apr 2025

2/10 Terrible

Eugenia

Disliked: Cleanliness, staff & service, property conditions & facilities
Great location, however, no one at the front desk except 10am to 4pm, no hot water 2 days, no heater 2 day.
Stayed 4 nights in Mar 2025

10/10 Excellent

Naomi

Travelled with partner
Liked: Property conditions & facilities
A lovely place to stay! We loved our stay!!
Stayed 2 nights in Feb 2025

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would stay again

It was clean and I slept well, location is fantastic to Centro and trains. The bathroom you share is small but does the job it wasn’t busy so no issue getting into the washroom when I needed , lots of stairs going up
Stayed 1 night in Jan 2025

6/10 Okay

Byrne

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
An extremely basic hotel. The room was a bit more like a prison than a comfortable room to return to after being on one's feet all day through the streets of Florence.The bed had sheets that kept slipping off in the night. Worst of all my head was forced to sleep near a hot radiator. I had to put my towels on it to reduce the heat, which was not controlled in the room. The staff was quite friendly and attentive. They helped mitigate the rooms defects. And it was located in quite a good area.
Stayed 13 nights in Jan 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy check in and out . room was clean comfortable, quiet and in a great location.
Stayed 2 nights in Dec 2024

10/10 Excellent

Nanette

Liked: Amenities
Great location and easy to do self check in. I recommend the big rooms with private bathroom.
Stayed 2 nights in Nov 2024

10/10 Excellent

Ying

Liked: Cleanliness, staff & service
Great location, helpful staff!
Stayed 4 nights in Nov 2024

10/10 Excellent

Isaac

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is super safe.
Stayed 2 nights in Oct 2024

2/10 Terrible

Emilio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel needs major upgrading. Shared toilet, windows that barely closed, very poor security. The location though is optimal with everything closeby in quick walking distance.
Stayed 2 nights in Nov 2024

6/10 Okay

Rebekah

Travelled with family
Disliked: Staff & service
Location of the hotel was great, close to the train station and the main attractions were really close by. The guy that checked us in was very polite and helpful when we couldn’t lock our door properly. The room we stayed in was pretty run down but large and had everything we needed (room 10). On the last night we were woken up by an alarm from a shop of sorts out our window at 3am which then turned into hammering and drilling from around 3:30am to 8:30am therefore we had an awful sleep and were glad to be leaving that morning. Upon checkout the woman at reception who we hadn’t met yet didn’t seem ready to entertain guest and when we asked to leave our luggage for a couple of hours before our train we felt like it was a chore and we actually then debated if we should leave it or just take it with us. When coming back for the luggage we were met with the same rudeness and she frankly just couldn’t be bothered which was disheartening when you’re paying to stay and especially when we were 2 females alone. Personally wouldn’t stay again which is a shame as we’ll definitely return to Florence.
Stayed 2 nights in Oct 2024

10/10 Excellent

paige

Great location
Stayed 11 nights in Sep 2024