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Edgewater Hotel - Gatlinburg

3.0 star property

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Photo gallery for Edgewater Hotel - Gatlinburg

Indoor pool, outdoor pool
Desk, iron/ironing board, free WiFi, bed sheets
Standard Room, 2 Queen Beds (Riverside) | Terrace/patio
Front of property – evening/night
Free daily continental breakfast

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View in a map
402 River Rd, Gatlinburg, TN, 37738
  • Place, Gatlinburg SkyPark
    ‪3 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪4 min walk‬
  • Place, Gatlinburg Convention Center
    ‪4 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds (Riverside)

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds (Riverside)

9.0 out of 10
Wonderful
(225 reviews)
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Romantic Room, 1 Queen Bed, Jetted Tub

Romantic Room, 1 Queen Bed, Jetted Tub | Desk, iron/ironing board, free WiFi, bed sheets

Romantic Room, 1 Queen Bed, Jetted Tub

9.2 out of 10
Wonderful
(36 reviews)
  • 28 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible, Mountainside

Standard Room, 1 King Bed, Mobility Accessible, Mountainside | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Mobility Accessible, Mountainside

8.6 out of 10
Excellent
(8 reviews)
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, River View

Room, 1 King Bed, River View | Desk, iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed, River View

9.0 out of 10
Wonderful
(43 reviews)
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Mountainside

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds, Mountainside

8.8 out of 10
Excellent
(245 reviews)
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

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About this property

Edgewater Hotel - Gatlinburg

Hotel with free breakfast, 4-minute walk to Ripley's Aquarium of the Smokies
An indoor pool, an outdoor pool and a fitness centre are available at this smoke-free hotel. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include self parking, a business centre and conference space.
Edgewater Hotel - Gatlinburg offers 205 air-conditioned accommodations with coffee/tea makers and a hairdryer. Rooms open to balconies. Cable televisions are provided. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Edgewater Hotel - Gatlinburg gets high marks from our customers. During your stay, you're just a quick walk from Ripley's Aquarium of the Smokies. Free WiFi in public areas, an indoor pool and a gym are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Self-parking available for a fee
  • Take a swim in the indoor and outdoor pools
  • Amenities include a business centre, meeting rooms and conference space
  • On-site recreation includes a gym
  • Guests have good things to say about the accommodation for the cleanliness and overall comfort
  • Just a 4-minute walk from Ripley's Aquarium of the Smokies and 4 minutes on foot from Gatlinburg SkyPark
Edgewater Hotel - Gatlinburg offers its guests an indoor pool, an outdoor pool, and a fitness centre. WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. Free breakfast is served daily. A terrace, a vending machine, and a fireplace in the lobby are also featured at the business-friendly Edgewater Hotel - Gatlinburg. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Gatlinburg hotel is smoke free.

Guests are served a free continental breakfast daily from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (USD 16.46 per day)
  • Limited number of on-site self parking spaces per unit
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Fishing
  • Gym
  • Indoor pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • In a national park
  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair-accessible parking

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 4 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from October 26 2025 to October 26 2026 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per day.
  • Cots (infant beds) are available for USD 20.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 16.46 per day
  • Crib (infant bed) fee: USD 20.0 per day
  • Rollaway bed fee: USD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Edgewater Gatlinburg
Edgewater Hotel
Edgewater Hotel Gatlinburg
Gatlinburg Edgewater
Gatlinburg Edgewater Hotel
Hotel Edgewater
Edgewater Gatlinburg
Edgewater Hotel Gatlinburg
Edgewater Hotel - Gatlinburg Hotel
Edgewater Hotel - Gatlinburg Gatlinburg
Edgewater Hotel - Gatlinburg Hotel Gatlinburg

Edgewater Hotel - Gatlinburg Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1396 out of 2566 reviews
Rating 8 - Good. 708 out of 2566 reviews
Rating 6 - Okay. 325 out of 2566 reviews
Rating 4 - Poor. 85 out of 2566 reviews
Rating 2 - Terrible. 52 out of 2566 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Kelli

Stayed 1 night in Sep 2025

6/10 Okay

Larry

Stayed 3 nights in Aug 2025

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem was the parking space could be a little bigger we have a truck. The staff was so friendly and helpful in every way.
Stayed 1 night in Sep 2025

6/10 Okay

Jordon

Stayed 4 nights in Sep 2025

10/10 Excellent

Andres

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The night watchman, protecting the complex from the BEARS, at night.
Stayed 1 night in Sep 2025

8/10 Good

Janice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time in Gatlinburg! Hotel was much older than I thought, but staff was great.
Stayed 2 nights in Sep 2025

6/10 Okay

Tamara

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall, the stay was good. Location was amazing- walking distance to just about any part of Gatlinburg. Staff was very informative upon arrival, but at checkout the staff did not want to hear about what was not good about the room. Bed was horrible, in room jacuzzi tub appeared to leak on the floor, we could hear everything from the people down the hall and next doors to us and per rules no smoking in or outside the balcony. The smell of marijuana came through the vents multiple times through our 3 night stay. Most definitely will stay in the area again, but will choose a different place to stay where it is more quiet and intimate next time.
Stayed 3 nights in Sep 2025

10/10 Excellent

heather

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and comfortable. The elevators were a little on the dirty end. People had spilled stuff and no one had cleaned it yet. The front staff was very friendly and helpful. It’s a great pool for kids.
Stayed 2 nights in Sep 2025

4/10 Poor

Shannon

Disliked: Staff & service, property conditions & facilities
Not happy with the fact that I paid for and reserved a mountainside room & received a room on the opposite side of the hotel. When I called down after I noticed the change, they said they were simply "unavailable." Not OK.
Stayed 1 night in Sep 2025

8/10 Good

jeanine

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Elevators very slow, bathroom in room in disrepair, took over 8 hrs to clean our room, charged for parking.
Stayed 2 nights in Sep 2025

6/10 Okay

Vicki

Stayed 2 nights in Aug 2025

8/10 Good

Jeff

Stayed 1 night in Sep 2025

6/10 Okay

Lynnsei

Liked: Staff & service, room comfort

It was better than some

Hotel needs updates. Elevator was very slow. Room with hot tub has carpet so stinks when wet. Balcony on backside doesn't have a great view. Breakfast was ok and FREE. Parking was about $17 a night. Make sure you have small to medium-sized vehicle low ceiling in Parking garage. Overall the location was great and if needed to stay here I would but not first on my list possibilities.
Stayed 2 nights in Sep 2025

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is convenient to everything you need food , shopping the place is very clean and workers are all very nice and helpful would definitely stay here again
Stayed 2 nights in Sep 2025

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property
Stayed 3 nights in Aug 2025

10/10 Excellent

jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay, little river running under the balcony rooms, easy to walk up the street if you are going to anakeesta park. Staff was so nice and friendly!
Stayed 1 night in Sep 2025

2/10 Terrible

Jeff

Liked: Cleanliness
Disliked: Staff & service
The beds are terrible, very hard and seem to be old. The elevators are very slow. We were there in late September and we saw multiple people bringing in space fans because the upper rooms were hot. Even though the hotel was mostly empty they put us on the end that was by a loud haunted house. The woman that checked us in was snippy when I asked why there is a $16.00+ extra charge for daily parking.
Stayed 4 nights in Sep 2025

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

6/10 Okay

Frank

Liked: Cleanliness, staff & service
There were large potholes at the entrance to their garage. Directions to the Lobby from the garage were unclear The towels were worn and yellowish. No fruit or pastries were provided with breakfast.
Stayed 5 nights in Sep 2025

6/10 Okay

Timothy

The breakfast menu was good. The hotel is overall very dated. The parking area is super tight. Very hard to get in and out of parking spots. The elevator was also very slow. We liked how we could walk right out of the hotel and onto the main strip of Gatlinburg but in general it felt dated.
Stayed 2 nights in Sep 2025

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

4/10 Poor

Laarnie

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean facility, great scenic location and walking distance to everything in Gatlinburg, helpful and attentive staff, great pool, yummy free breakfast with lots of options. We will definitely be back to stay at Edgewater!
Stayed 4 nights in Sep 2025

8/10 Good

LAURIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything about the hotel was nice. But the outside noise was pretty loud.
Stayed 3 nights in Sep 2025

10/10 Excellent

Kapil

Liked: Cleanliness, staff & service, property conditions & facilities
Easy excess to down town.
Stayed 2 nights in Sep 2025