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Frame Hotel

3.0 star property

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Photo gallery for Frame Hotel

In-room safe, desk, laptop workspace, iron/ironing board
Lobby sitting area
Property entrance
Breakfast area
Premier King | In-room safe, desk, laptop workspace, iron/ironing board

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
2F, Lorong Selamat, George Town, Pulau Pinang, 10400
  • Place, KOMTAR
    ‪9 min walk‬
  • Place, Georgetown UNESCO Historic Site
    ‪10 min walk‬
  • Place, Gurney Drive
    ‪15 min walk‬
  • Airport, Penang (PEN-Penang Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Twin Room

In-room safe, desk, laptop workspace, iron/ironing board

Standard Twin Room

  • Sleeps 2

View all photos for Deluxe King Room

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe King Room

  • Sleeps 2

View all photos for Deluxe Twin Room

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Twin Room

  • Sleeps 2

View all photos for Family Suite

In-room safe, desk, laptop workspace, iron/ironing board

Family Suite

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4

View all photos for Deluxe Twin Room, City View

Deluxe Twin Room, City View | In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Twin Room, City View

  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe King Room

Deluxe King Room | In-room safe, desk, laptop workspace, iron/ironing board

Deluxe King Room

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier King

In-room safe, desk, laptop workspace, iron/ironing board

Premier King

9.8 out of 10
Exceptional
(6 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Triple Room, City View

Deluxe Triple Room, City View | In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Triple Room, City View

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 King Bed

View all photos for Family Suite, City View

Family Suite, City View | In-room safe, desk, laptop workspace, iron/ironing board

Family Suite, City View

  • City view
  • 40 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Twin Room

In-room safe, desk, laptop workspace, iron/ironing board

Standard Twin Room

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Family Suite

Premium Family Suite | In-room safe, desk, laptop workspace, iron/ironing board

Premium Family Suite

  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Single Bed

View all photos for Deluxe Triple Room with City View

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Triple Room with City View

  • Sleeps 3

View all photos for Standard Triple Room

Standard Triple Room | In-room safe, desk, laptop workspace, iron/ironing board

Standard Triple Room

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Premier King Room

In-room safe, desk, laptop workspace, iron/ironing board

Premier King Room

  • Sleeps 2

View all photos for Standard Triple

In-room safe, desk, laptop workspace, iron/ironing board

Standard Triple

  • Sleeps 3

View all photos for Premium Family Suite

In-room safe, desk, laptop workspace, iron/ironing board

Premium Family Suite

  • Sleeps 5

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About this property

Frame Hotel

This smoke-free hotel features a restaurant, dry cleaning and laundry facilities. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance and multilingual staff assistance are on-site.
Frame Hotel offers 49 air-conditioned accommodations with a safe and complimentary bottles of water. 40-inch LED televisions come with satellite channels.

Bathrooms include a shower, slippers, complimentary toiletries and hairdryers. This George Town hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Frame Hotel. During your stay, you're just a quick walk from New World Park. You'll find features such as free WiFi in public areas, plus a restaurant and dry cleaning service.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 11 minutes by foot from KOMTAR and a 2-minute drive from Gurney Drive
There's a restaurant on site. WiFi is free in public spaces. Multilingual staff, tour/ticket assistance, and laundry facilities are also featured at Frame Hotel.

This 3-star George Town hotel is smoke free.

Frame Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Street parking available

Food and drink

  • A restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Frame Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: MYR 100 per stay
  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Frame Hotel George Town
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George Town Frame Hotel Hotel
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Hotel Frame Hotel George Town
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Hotel Frame Hotel George Town
George Town Frame Hotel Hotel
Hotel Frame Hotel

Frame Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 95 out of 168 reviews
Rating 8 - Good. 61 out of 168 reviews
Rating 6 - Okay. 11 out of 168 reviews
Rating 4 - Poor. 0 out of 168 reviews
Rating 2 - Terrible. 1 out of 168 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place and decent location and great to be away from the crowds it’s just a bit of a walk to get into the old town area which is where the best food and drink Places are. But it’s an easy enough walk and easy To get taxis. Staff are friendly and facilities Are all good, clean and convenient .
Stayed 3 nights in Nov 2025

8/10 Good

LIYI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can hear people walk outside the hallway and the noise from next room.
Stayed 2 nights in Sep 2025

8/10 Good

Chun-Ngan, Lasalle

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and very reasonable. Very close to many sites and amenities.
Stayed 2 nights in Sep 2025

10/10 Excellent

SIEW MEI, PUNGGO CENTRALL

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staffs are all well trained and friendly
Stayed 3 nights in Sep 2025

10/10 Excellent

Natalie

Stayed 2 nights in Jul 2025

8/10 Good

Kin Man

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room is clean and spacious. Building is new and close to restaurants and new world food court. New world food court most stall closed around 9pm and is mainly for daytime traffic. There are other restaurant in areas for late night dinning. Overall a good stay for this hotel.
Stayed 2 nights in Jul 2025

6/10 Okay

Kashtan

Liked: Cleanliness, staff & service, room comfort

A strictly okay stay

A very basic hotel with basic amenities, quite pricey compared to what it had to offer except for the location close to George Town. Livable for 2 nights, but should charge lower tbh.
Stayed 2 nights in May 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nothing to fault

Nice modern hotel. Spacious room. Everything worked as it should. Big comfy bed. Decent shower. Helpful staff and good daily housekeeping
Stayed 3 nights in Apr 2025

10/10 Excellent

Ming Chun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenience and comfortable
Stayed 2 nights in Mar 2025

10/10 Excellent

ELIANA, PUNGGO CENTRALL

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staffs are awesome and helpful , but for the room maid they are not so attentive should put in effort to improve their cleaning services
Stayed 4 nights in Feb 2025

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, comfortable room. Staff are professional and friendly. Close to a massive food court and supermarket, as well as a bunch of little shops and restaurants. Good hotel.
Stayed 5 nights in Dec 2024

10/10 Excellent

Siew Gek, PUNGGO CENTRALL

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Frame Hotel awesome in checking in and out . Friendly and attentive staffs around the clock. Will stay with Frame hotel again if in Penang
Stayed 4 nights in Nov 2024

10/10 Excellent

Bun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like stay in Frame hotel.
Stayed 3 nights in Nov 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Booked family room that fits 5 people. 2 x queen beds and 1 x single bed. It’s good value for family and meet basic needs. Lots of eatery surrounding. But the room has ants and the air conditioning perhap is not very clean as i sneeze a lot in the room but not outside, so that’s the reason i give 3-4 star review. However the hotel does meet basic need for rest and recharge.
Stayed 4 nights in Oct 2024

10/10 Excellent

Jenny, Rosemead

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 3 nights in Oct 2024

10/10 Excellent

Laysovanndollars

N/a
Stayed 3 nights in Oct 2024

10/10 Excellent

Jin Thiam

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Minutes' walk to Great World food court and eateries in Mcalister Rd and New Lane.
Stayed 2 nights in Aug 2024

6/10 Okay

Verified traveller

Travelled with group
Great location to restaurants
Stayed 2 nights in Oct 2024

10/10 Excellent

Kannawee

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean, conveniently located, and safe.
Stayed 1 night in Sep 2024

8/10 Good

Christina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Liang Yong

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The hotel room is clean and spacious. Hot water for shower and air-conditioner are working fine. Staff are friendly and helpful. There is a food centre nearby with many choices. Also, a couple of restaurants are available within working distance. Grab is the convenient choice to move around if one is not driving.
Stayed 3 nights in Jul 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

8/10 Good

Seng Tiong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
交通蛮方面，房间也是蛮清潔，大间，尤其冲凉的热水夠热，冷气夠冷，旅店对面就有食阁，卡拉OK,不錯的地点。
Stayed 4 nights in Jun 2024

8/10 Good

Shih Kiat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was generally clean but there are some ants around the desk area, even after a few self cleaning during my stay, ants are still present. All of dining options within 400m. Easy to just Grab to and fro locations around the island.
Stayed 4 nights in Jun 2024

8/10 Good

lingyun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024