First and foremost, Lori was fantastic. She was easy to reach, accommodating and helpful. My kids loved the balcony and the huge windows overlooking the gulf (I did too) and having a full kitchen is supremely important to us when traveling so we don’t have to eat out every meal. That said, the cleaning crew could definitely use some work. All of the cups and mugs were dirty, the sheets and towels all smelled a bit “sour” like they had been sitting wet and got mildewed. After running everything through the wash, it was fine. Minor inconvenience, but a bit annoying. Overall we really enjoyed our stay!