4/10 Poor
Terrie
Travelled with family
9 Jun 2025
Liked: Cleanliness
Disliked: Staff & service, room comfort
This hotel was clean or i would have left. I had a 2 day drive from NE to SC, so stopped for a good night's sleep. The checkin was slow. There were people in line for at least 20 minutes to checkin. I requested a 1st floor in the reservation since I was traveling with 2 legally blind people and a dog. They put us on the 3rd floor. The room is just as nice is how he justified this. Also that they had an elevator. I'm just glad that there was no emergency that night. There was a loud banging noise against the eall behind our heads as we laid in bed. I called the front desk. They told me it was the sound of people moving into rooms using the carts provided. I explained that the noise made our wall shake. Nothing was done even after the 3rd call. I finished my trip on adrenalin because I did not get sleep! They also tried to charge me extra for the 3rd person. I explained that I booked for three people. I did not pay. I do not typically leave bad reviews. I cannot leave anything but for this hotel. Its only saving grace was that it was clean.
Terrie
Stayed 1 night in Jun 2025
