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Hakone Airu

4.0 star property
VIP Access

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Photo gallery for Hakone Airu

Separate bathtub and shower, spring water bathtub, free toiletries
Terrace/patio
Interior entrance
Lobby sitting area
Aromatherapy, massages

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Housekeeping

Explore the area

View in a map
499-1 Yumoto, Hakone, Kanagawa, 250-0311
  • Place, Tenzan Onsen
    ‪3 min drive‬
  • Place, Hakone Open Air Museum
    ‪24 min drive‬
  • Place, Hakone Kowakien Yunessun
    ‪25 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Room, Non Smoking, Mountain View 4F with open-air bath + Private Room Meal

Separate bathtub and shower, spring water bathtub, free toiletries

Deluxe Room, Non Smoking, Mountain View 4F with open-air bath + Private Room Meal

9.6 out of 10
Exceptional
(12 reviews)
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F with open-air bath + Private Room Meal

Down duvets, minibar, in-room safe, desk

Standard Room, Non Smoking, Mountain View 2F with open-air bath + Private Room Meal

10.0 out of 10
Exceptional
(6 reviews)
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F with open-air bath + Private Room Meal

Down duvets, minibar, in-room safe, desk

Superior Room, Non Smoking, Mountain View 3F with open-air bath + Private Room Meal

10.0 out of 10
Exceptional
(5 reviews)
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F (Steak Dinner) with open-air bath + Private Room Meal

Down duvets, minibar, in-room safe, desk

Standard Room, Non Smoking, Mountain View 2F (Steak Dinner) with open-air bath + Private Room Meal

8.0 out of 10
Very good
(1 review)
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F (Steak Dinner) with open-air bath + Private Room Meal

Down duvets, minibar, in-room safe, desk

Superior Room, Non Smoking, Mountain View 3F (Steak Dinner) with open-air bath + Private Room Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Steak Dinner) with open-air bath + Private Room Meal

Down duvets, minibar, in-room safe, desk

Deluxe Room, Non Smoking, Mountain View 4F (Steak Dinner) with open-air bath + Private Room Meal

8.0 out of 10
Very good
(3 reviews)
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F (Sushi Dinner) with open-air bath + Private Room Meal

Down duvets, minibar, in-room safe, desk

Standard Room, Non Smoking, Mountain View 2F (Sushi Dinner) with open-air bath + Private Room Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F (Sushi Dinner) with open-air bath + Private Room Meal

Down duvets, minibar, in-room safe, desk

Superior Room, Non Smoking, Mountain View 3F (Sushi Dinner) with open-air bath + Private Room Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Sushi Dinner) with open-air bath + Private Room Meal

Down duvets, minibar, in-room safe, desk

Deluxe Room, Non Smoking, Mountain View 4F (Sushi Dinner) with open-air bath + Private Room Meal

10.0 out of 10
Exceptional
(1 review)
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Shabu-shabu Dinner) with open-air bath + Private Meal

Down duvets, minibar, in-room safe, desk

Deluxe Room, Non Smoking, Mountain View 4F (Shabu-shabu Dinner) with open-air bath + Private Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F (Shabu-shabu Dinner) with open-air bath + Private Meal

Down duvets, minibar, in-room safe, desk

Standard Room, Non Smoking, Mountain View 2F (Shabu-shabu Dinner) with open-air bath + Private Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F (Shabu-shabu Dinner) with open-air bath + Private Meal

Down duvets, minibar, in-room safe, desk

Superior Room, Non Smoking, Mountain View 3F (Shabu-shabu Dinner) with open-air bath + Private Meal

9.0 out of 10
Wonderful
(2 reviews)
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for Standard Room_Dinner Included _, Non Smoking, Mountain View 2F,Check out 9am, Open-air bath

Ryokan dining

Standard Room_Dinner Included _, Non Smoking, Mountain View 2F,Check out 9am, Open-air bath

10.0 out of 10
Exceptional
(3 reviews)
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F - Dinner Included, Check out 9am, Open-air bath

Ryokan dining

Superior Room, Non Smoking, Mountain View 3F - Dinner Included, Check out 9am, Open-air bath

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F - Dinner Included, Check out 9am, Open-air bath

Ryokan dining

Deluxe Room, Non Smoking, Mountain View 4F - Dinner Included, Check out 9am, Open-air bath

10.0 out of 10
Exceptional
(1 review)
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F with open-air bath, Room Only, Check Out 11am

Down duvets, minibar, in-room safe, desk

Standard Room, Non Smoking, Mountain View 2F with open-air bath, Room Only, Check Out 11am

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F with open-air bath,Room Only, Check Out 11am

Down duvets, minibar, in-room safe, desk

Superior Room, Non Smoking, Mountain View 3F with open-air bath,Room Only, Check Out 11am

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F with open-air bath, Room Only, Check Out 11am

Down duvets, minibar, in-room safe, desk

Deluxe Room, Non Smoking, Mountain View 4F with open-air bath, Room Only, Check Out 11am

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F (Sashimi Dinner) with open-air bath + Private Room Meal

Down duvets, minibar, in-room safe, desk

Standard Room, Non Smoking, Mountain View 2F (Sashimi Dinner) with open-air bath + Private Room Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F (Red king crab Dinner) with open-air bath +Private Meal

Down duvets, minibar, in-room safe, desk

Standard Room, Non Smoking, Mountain View 2F (Red king crab Dinner) with open-air bath +Private Meal

10.0 out of 10
Exceptional
(1 review)
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F (Sashimi Dinner) with open-air bath + Private Room Meal

Down duvets, minibar, in-room safe, desk

Superior Room, Non Smoking, Mountain View 3F (Sashimi Dinner) with open-air bath + Private Room Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F (Red King Crab Dinner) with open-air bath +Private Meal

Down duvets, minibar, in-room safe, desk

Superior Room, Non Smoking, Mountain View 3F (Red King Crab Dinner) with open-air bath +Private Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Sashimi Dinner) with open-air bath + Private Room Meal

Down duvets, minibar, in-room safe, desk

Deluxe Room, Non Smoking, Mountain View 4F (Sashimi Dinner) with open-air bath + Private Room Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Red King Crab Dinner) with open-air bath + Private Room

Down duvets, minibar, in-room safe, desk

Deluxe Room, Non Smoking, Mountain View 4F (Red King Crab Dinner) with open-air bath + Private Room

10.0 out of 10
Exceptional
(1 review)
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for New Year Limited Deluxe Room, Non Smoking, Mountain View 4F with open-air bath + Private Room Meal

Separate bathtub and shower, spring water bathtub, free toiletries

New Year Limited Deluxe Room, Non Smoking, Mountain View 4F with open-air bath + Private Room Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for New Year Limited Superior Room, Non Smoking, Mountain View 3F with open-air bath + Private Room Meal

Down duvets, minibar, in-room safe, desk

New Year Limited Superior Room, Non Smoking, Mountain View 3F with open-air bath + Private Room Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for New Year Limited Standard Room, Non Smoking, Mountain View 2F with open-air bath + Private Room Meal

Terrace/patio

New Year Limited Standard Room, Non Smoking, Mountain View 2F with open-air bath + Private Room Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

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About this property

Hakone Airu

Ryokan with free valet parking, in the vicinity of Odawara Castle
This ryokan features a restaurant, a bar/lounge and a coffee shop/cafe. Free WiFi in public areas and free valet parking are also provided. Additionally, spa services, concierge services and gift shops/newsstands are on-site.
Hakone Airu offers 15 accommodations with DVD players and minibars. Rooms open to furnished balconies. Beds feature down duvets. 55-inch LCD televisions come with digital channels. Bathrooms include a separate bath and shower, spring water baths, slippers and bidets.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages. A variety of treatment therapies are provided, including aromatherapy.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). There are 2 hot springs open between 3:00 PM and 9:00 AM.

Our customers tell us that they can't get enough of the helpful staff at Hakone Airu. During your stay, you're just a quick walk from Key Hiraga Museum. Enjoy features like free WiFi in public areas and free valet parking, plus a restaurant.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free valet parking, self-parking and extended parking
  • Enjoy a bite to eat at private dining, a diner that serves Japanese cuisine
  • Cooked-to-order breakfast served daily for a fee
  • Amenities include a front desk safe, a gift shop and multilingual staff
  • On-site recreation includes hot springs
  • 10 minutes by car from Odawara Castle and 12 minutes from Hakone Open Air Museum
  • Local-area and bus station shuttle shuttle service available for a fee
Hakone Airu offers its guests hot springs. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Spa services, a terrace, and multilingual staff are also featured at the business-friendly Hakone Airu. An area shuttle within 1 kilometres and a bus station shuttle are available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4-star Hakone ryokan.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:30 AM to 8:30 AM.
Private dining – This diner specialises in Japanese cuisine and serves breakfast and dinner. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge) up to 1 kilometres
  • Bus station shuttle (surcharge)
  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Free uncovered extended parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 8:30 AM for a fee
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Kaiseki meal
  • Tea service

Restaurants on site

  • private dining

Things to do

  • 2 hot springs
  • Designer stores
  • Shopping

Family friendly

  • Baby bath
  • Children's dinnerware
  • DVD player
  • High chair
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Outdoors

  • In the mountains
  • Terrace

Spa

  • 2 hot springs
  • Aromatherapy
  • Hot springs open from 3:00 PM - 9:00 AM
  • Hot springs water temperature - 40 ºC
  • In-room massages
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Yukata (Japanese robes)

Accessibility

  • Lift

More

  • 4 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free extra futon

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Spring water bathtub
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LCD TV with digital channels
  • DVD player

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Geta (wooden sandals)
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms
  • Tatami (woven mat) flooring
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: JPY 3300

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests with dietary restrictions or food allergies should contact this property at least 3 days in advance.
Meals are not included for children ages 2 and younger booked in breakfast, dinner, and half board rates.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: JPY 3300 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking, access to the public bath facility and high chair
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 9:00 PM.
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Additional fees may apply to children for items such as meals.

We should mention

  • Hot springs access available from 3:00 PM to 9:00 AM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the ryokan before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos will be required to follow specific instructions when using the on-site public bathing facilities; more details are available at check-in.

Property is also known as

Hakone Airu Inn
Hakone Airu Ryokan
Hakone Airu Hakone
Hakone Airu Ryokan Hakone

Hakone Airu Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 461 out of 661 reviews
Rating 8 - Good. 127 out of 661 reviews
Rating 6 - Okay. 45 out of 661 reviews
Rating 4 - Poor. 18 out of 661 reviews
Rating 2 - Terrible. 10 out of 661 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Bilal

Travelled with partner
Liked: Cleanliness, staff & service
Good overall. Nice amenities and onsen in the room. Food was overall ok. Internet access was slow.
Stayed 1 night in Aug 2025

2/10 Terrible

Catherine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hakone Airu was unbelievable. Great staff, beautiful room and our dinner and breakfast were delicious. Could not recommend higher
Stayed 1 night in Jul 2025

10/10 Excellent

Alexis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel for people coming from outside of Japan. Me and my fiancé stayed there for two nights and had both of our breakfasts and dinners there. For breakfast you have a choice of western or Japanese style breakfast. We chose Japanese both times. For dinner it’s a 5 course meal that was delicious. Both meals were an assortment for different foods but by the end we were both full. The most important thing to keep in mind when staying here is it’s about a 40 minute bus ride to the actual town where the lake is. I didn’t mind this however because the area our hotel was in was also really beautiful and I don’t think we would have known about it without the hotel. It was about a 2 hour ride from Haneda airport using both the Shinkansen and the bus to the hotel. Figuring out the bus was a little difficult but after showing my google maps to the bus driver they confirmed with me we were in the right spot. Lastly, for our room we got a private onsen which was a splurge but defintely worth it, especially since we were not comfortable using public onsens. The view was beautiful and defintely was a memorable part of our trip.
Stayed 2 nights in Jul 2025

10/10 Excellent

Andrea, Midway Point

Liked: Cleanliness
Stayed 1 night in Jul 2025

6/10 Okay

yingmei

Liked: Staff & service, property conditions & facilities
I stayed in the hotel for two nights and was bitten by insects many times. I asked the waitress and she said they were small mosquito bites. But when I got back to Tokyo, the physician said those were insect bites, not mosquito bites and got a proscription of some medicine. The bitten areas were hard and painful and some pus came out.
Stayed 2 nights in Jul 2025

10/10 Excellent

stephani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Lin

Stayed 1 night in Jun 2025

10/10 Excellent

suet yin

Stayed 2 nights in Jul 2025

10/10 Excellent

Minh

Stayed 2 nights in Jul 2025

10/10 Excellent

Minh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Stay

The room was cozy, the outdoor Onsen was fantastic. We love the privacy and the Mountain View. The staff was well trained and extremely helpful, especially the food servers. We enjoyed every moment of our two night stay. One issue that can be improved is the lack of a shuttle service for the guests. The Ryokan is on a rather steep slope and dragging our luggage back and forth was a real choir. Difficult to get a taxi from the Ryokan and the shuttle bus was not readily available. The Ryokan should have a van and a driver to ferry people back and forth between the Ryokan and the town. Charge a bit more to cover the cost, we for one, will gladly pay for the convenience! Overall, well done, and thanks.
Stayed 2 nights in Jul 2025

8/10 Good

Raees

Liked: Cleanliness, staff & service, property conditions & facilities
Food was mediocre. Beds were not the most comfortable but expected given the traditional style room.
Stayed 1 night in Jul 2025

10/10 Excellent

Karen C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing experience

It was a great stay. The staff goes far and beyond expectations. If you are staying here, you must pay the half board (both dinner and breakfast are worth it). You will not regret it. The private onsen was a period in heaven.
Stayed 1 night in Jun 2025

10/10 Excellent

Jana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had an amazing stay at this hotel! Communication started right at the beginning. The room was Amazing with a private onsen on the balcony and the room was big enough for 3 people. Breakfast and dinner was included and I never seen a presentation like that. Staff was amazing and super friendly. Great place to stay and would do it again any time!
Stayed 2 nights in Jul 2025

8/10 Good

Max

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
While this property could use a renovation as some of the rooms and components appear to be aging, this was a lovely stay and the staff were incredible throughout our entire time. This is a great middle of the road option for people to look for if they would like a private onsen.
Stayed 2 nights in Jun 2025

8/10 Good

wun pong

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It’s a nice hotel but you can see its age. Service is excellent but I get a bunch of messages from the hotel to remind me what not to do which makes me feel a little uncomfortable.
Stayed 1 night in Jun 2025

6/10 Okay

Flynn

Liked: Cleanliness, property conditions & facilities, room comfort

Mixed emotions! Great aesthetics weird schedule

I have mixed feelings about my stay. On one hand the staff are really nice and trying their best. And the room is amazing a really good vibe and was really fun. The onsen was a really cool touch. And felt very traditional and comfortable. However, I felt like everything was on there time, which made the relaxing part a little tough. Breakfast was served until 8.30 AM at the latest, Dinner was served no later than 8 PM, and if I wanted my room made up it had to be before 11 AM. When I’m on holiday I like to sleep in at least until 9AM and then get breakfast, and would at least like until 1PM to have my room made up. These are things that 3 star hotels accommodate let alone 4 star. Other than that it was a great stay and if your an early riser I do recommend. But for me it all felt a little bit rushed and on there schedule. Where I felt a holiday should be more on my time as that’s the point of it for me! Hopefully they can learn and extend breakfast to 9.30 AM Dinner until 8.30PM And will make your room up until 1PM But they really are strict and won’t extend breakfast for you so just be aware if your booking all inclusive. You pretty much have to get up at 8AM to be able to utilise it. Apart from all that overall good experience, just a bit more accommodating to my requests would have been nice.
Stayed 2 nights in Jun 2025

10/10 Excellent

Sarah

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of our favourite stays in Japan. The staff were super accommodating to me and my dietary restrictions which I appreciated so much! One person in our party left something behind and the hotel staff we super nice and helpful to send the item to them at our next hotel. We will make sure to stay here again our next time in Japan.
Stayed 1 night in Apr 2025

10/10 Excellent

Manoj

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Wonderful staff. So polite and helpful. They treated us so well and ryokan itself is excellet. So calm and peaceful. Great mountain view from private onsen
Stayed 1 night in Jun 2025

10/10 Excellent

Evette

Liked: Staff & service
Stayed 1 night in Jun 2025

10/10 Excellent

Damie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent ryokan experience
Stayed 1 night in Jun 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great japanese experience. From the start until the end we enjoyed it all... the private onsen and meals were super good.
Stayed 1 night in Jun 2025

8/10 Good

Chen

Stayed 1 night in May 2025

10/10 Excellent

Phuc

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great very nice and beautiful. Good atmosphere
Stayed 1 night in Jun 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a pleasant and relaxing stay.
Stayed 1 night in May 2025