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Rakuten STAY TERRACE Hakone Kowakudani

4.5 star property

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[D] 2 Queen Beds + Small raised space (Dog Friendly) / Max. 6 people, Non Smoking | Private kitchen | Full-sized fridge, microwave, stovetop, dishwasher
Stayable Showroom, No pets allowed, Non Smoking | Living area
Exterior
[A] Suite (Dog Friendly) / with open-air bath / Max. 10 people, Non Smoking | Living area
Interior entrance

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Dryer
  • Washer
  • Kitchen
  • Outdoor space
  • Parking included

Explore the area

Map
483-2 Kowakudani, Hakone, Kanagawa, 250-0406
  • Hakone Open Air Museum
    ‪6 min walk‬
  • Hakone Kowakien Yunessun
    ‪15 min walk‬
  • Hakone Gora Park
    ‪15 min walk‬

Room options

View all photos for [C] 2 Queen Beds + 1 King Bed / Max. 6 people, No pets allowed, Non Smoking

1 bedroom, premium bedding, desk, free WiFi

[C] 2 Queen Beds + 1 King Bed / Max. 6 people, No pets allowed, Non Smoking

  • 90 sq m
  • 2 bedrooms
  • 1 bathroom
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for [F] 2 Double Beds / Max. 4 people, No pets allowed, Non Smoking

[F] 2 Double Beds / Max. 4 people, No pets allowed, Non Smoking | 1 bedroom, premium bedding, desk, free WiFi

[F] 2 Double Beds / Max. 4 people, No pets allowed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 52 sq m
  • 1 bedroom
  • 1 bathroom
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Stayable Showroom, No pets allowed, Non Smoking

Stayable Showroom, No pets allowed, Non Smoking | 1 bedroom, premium bedding, desk, free WiFi

Stayable Showroom, No pets allowed, Non Smoking

  • 80 sq m
  • 2 bedrooms
  • 1 bathroom
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds and 2 Single Futons

View all photos for [D] 2 Queen Beds + Small raised space / Max. 6 people, No pets allowed, Non Smoking

1 bedroom, premium bedding, desk, free WiFi

[D] 2 Queen Beds + Small raised space / Max. 6 people, No pets allowed, Non Smoking

  • 75 sq m
  • 2 bedrooms
  • 1 bathroom
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds and 2 Single Futons

View all photos for [F] 2 Double Beds (Dog Friendly) / Max. 4 people, Non Smoking

[F] 2 Double Beds (Dog Friendly) / Max. 4 people, Non Smoking | 1 bedroom, premium bedding, desk, free WiFi

[F] 2 Double Beds (Dog Friendly) / Max. 4 people, Non Smoking

  • 59 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for [A] Suite (Dog Friendly) / with open-air bath / Max. 10 people, Non Smoking

[A] Suite (Dog Friendly) / with open-air bath / Max. 10 people, Non Smoking | 1 bedroom, premium bedding, desk, free WiFi

[A] Suite (Dog Friendly) / with open-air bath / Max. 10 people, Non Smoking

  • 170 sq m
  • 3 bedrooms
  • 3 bathrooms
  • Mountain view
  • Sleeps 10
  • 4 Queen Beds and 2 Large Single Beds

View all photos for [B] Suite (2 Queen Beds + 1 King Bed) / Max. 6 people, No pets allowed, Non Smoking

1 bedroom, premium bedding, desk, free WiFi

[B] Suite (2 Queen Beds + 1 King Bed) / Max. 6 people, No pets allowed, Non Smoking

  • 95 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for [E] 2 Queen Beds + Small raised space / Max. 5 people, No pets allowed, Non Smoking

[E] 2 Queen Beds + Small raised space / Max. 5 people, No pets allowed, Non Smoking | 1 bedroom, premium bedding, desk, free WiFi

[E] 2 Queen Beds + Small raised space / Max. 5 people, No pets allowed, Non Smoking

  • 66 sq m
  • 2 bedrooms
  • 1 bathroom
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds and 2 Single Futons

View all photos for [E] Bunk Bed (2 Queen + 2 Single) / Max. 6 people, No pets allowed, Non Smoking

[E] Bunk Bed (2 Queen + 2 Single) / Max. 6 people, No pets allowed, Non Smoking | 1 bedroom, premium bedding, desk, free WiFi

[E] Bunk Bed (2 Queen + 2 Single) / Max. 6 people, No pets allowed, Non Smoking

  • 72 sq m
  • 1 bedroom
  • 1 bathroom
  • Mountain view
  • Sleeps 6
  • 2 Queen Bunk Beds and 2 Single Beds

View all photos for [D] 2 Queen Beds + Small raised space (Dog Friendly) / Max. 6 people, Non Smoking

[D] 2 Queen Beds + Small raised space (Dog Friendly) / Max. 6 people, Non Smoking | 1 bedroom, premium bedding, desk, free WiFi

[D] 2 Queen Beds + Small raised space (Dog Friendly) / Max. 6 people, Non Smoking

  • 75 sq m
  • 2 bedrooms
  • 1 bathroom
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds and 2 Single Futons

Similar properties

Reception

Hakone Kowakien TEN-YU

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
4.8 out of 5, Exceptional, (1513)
The price is €600
for 1 room
2 Aug - 3 Aug
Hakone Kowakien TEN-YU

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Rakuten STAY TERRACE Hakone Kowakudani

Luxury apartment in Hakone with free parking
Massage/treatment rooms, free self-parking and free Wi-Fi in public areas are available at this smoke-free apartment building. Other amenities include a vending machine. Each apartment boasts a spring water bath and offers free WiFi and a kitchen. Guests can appreciate conveniences, such as a washer/dryer and a fridge, and other amenities include a furnished patio and a microwave.
Rakuten STAY TERRACE Hakone Kowakudani offers 22 accommodations with washers/dryers and complimentary bottles of water. Rooms open to furnished patios. This accommodation is furnished with desks and dining tables. Beds feature premium bedding. Accommodation at this 4.5-star apartment has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils.

Bathrooms include a separate bath and shower with a rainfall showerhead, spring water baths, slippers and complimentary toiletries. This Hakone apartment provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and rice cookers.

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available.
During your stay at Rakuten STAY TERRACE Hakone Kowakudani, you'll be within walking distance of Hakone Kowakien Yunessun. Free WiFi in public areas, free self-parking and spa services are available. This luxury apartment building has 22 apartments over 4 floors. Free WiFi and a spring water bath are available in each apartment.
  • Each apartment offers a kitchen, a washer/dryer and a furnished patio
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Amenities include a car charging station, a lift and a vending machine
  • Just a 2-minute drive from Hakone Kowakien Yunessun and a few minutes from Hakone Open Air Museum
Rakuten STAY TERRACE Hakone Kowakudani offers its guests spa services, a vending machine, and a lift. Public spaces have free WiFi. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Hakone apartment is smoke free.

Languages

English, Japanese

Property amenities

Pool/Spa

  • Private indoor mineral hot springs (onsen)
  • Treatment room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Limited on-site parking (max 1 space per unit)

Family friendly

  • Children's dinnerware

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Paper towels
  • Rice cooker

Dining

  • Dining table

Bedrooms

  • Bedroom
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Spring water bathtub
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Living spaces

  • Dining table
  • Window screens

Outdoor areas

  • Furnished patio

Laundry

  • Laundry detergent
  • Washer/dryer

Work spaces

  • Desk

Climate control

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (90 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift
  • Smoke-free property

Services and conveniences

  • Free bottled water
  • Vending machine

Location highlights

  • Near a train station

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 1 building
  • 22 units
  • 4 floors
  • Eco-friendly toiletries
  • Electric car charging station
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance

Access methods

Access code, private entrance

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Host has indicated that there is a carbon monoxide detector on the property
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property does not have a front desk. Guests will receive an email 24 hours before arrival with check-in information and an access code. Guests can access their accommodation through a private entrance.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the apartment before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Rakuten STAY TERRACE Hakone Kowakudani Hakone
Rakuten STAY TERRACE Hakone Kowakudani Apartment
Rakuten STAY TERRACE Hakone Kowakudani Apartment Hakone

Rakuten STAY TERRACE Hakone Kowakudani Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 52 out of 61 reviews
Rating 8 - Good. 7 out of 61 reviews
Rating 6 - Okay. 2 out of 61 reviews
Rating 4 - Poor. 0 out of 61 reviews
Rating 2 - Terrible. 0 out of 61 reviews

9.8/10

Cleanliness

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

james

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
If you want privacy, know where you're going, bring your own food, and are tech saavy. This place is good. But it's a personless hotel. Nobody greets you or tells you what's around. When we first arrived it was a little scary. Like where is everyone? That said the private onsen was great and the facility was brand new.
Stayed 1 night in Apr 2025

10/10 Excellent

Harpreet

Travelled with family
Liked: Cleanliness, room comfort

Amazing!

Absolutely incredible. So spacious and so many pleasant surprises such as the matching pyjamas, onsen, foot spa and sauna!
Stayed 2 nights in Apr 2025

10/10 Excellent

peter

Travelled with family
Liked: Cleanliness, room comfort
The large family room was spacious and clean. Great modern furnishings with classic Hakone touches like a sauna and onsen in the room. Beautiful views from the balcony.
Stayed 1 night in Apr 2025

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, room comfort

Very nice

Very spacious and full of amenities, loved the hot spring tub. Only issue was they was food smell from somewhere at times. Great beds and kitchen.
Stayed 2 nights in Apr 2025

10/10 Excellent

Louisa

Travelled with family
Liked: Cleanliness, property conditions & facilities
Excellent facilities, private onsen was amazing.
Stayed 2 nights in Apr 2025

10/10 Excellent

Jasmin

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Walking to the back entrance with luggage was a bit dangerous. Otherwise the property was beautifully designed on the inside. Luxurious private spa experience. The heated rock bed was one of the best features.
Stayed 2 nights in Apr 2025

10/10 Excellent

Jo

Liked: Cleanliness, property conditions & facilities
What a beautiful property !!! Not a lot of dinner options unfortunately. The scenery around Kowakudani is stunning.
Stayed 1 night in Apr 2025

6/10 Okay

Anna

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
The property has literally zero amenities. No lobby, no front desk, no luggage storage, no staff, nothing in the area as far as dining (unless you have a vehicle). It was very challenging for us as it was raining and cold. There were no restaurants walking distance so we ate supper out of the vending machine. We had to check out at 10 am but had nowhere to store our luggage until our airport transport arrived at 2 pm. We had to haul luggage in the rain (with three kids) along the windy road to the closest train station to find somewhere to kill time. For the price i definitely would not recommend staying here.
Stayed 1 night in Mar 2025

10/10 Excellent

Martin

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Jose, huntington station

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Guest check in was complicated room check in was fine other than that no issue!
Stayed 2 nights in Mar 2025

10/10 Excellent

Alice

Travelled with family
Liked: Cleanliness, room comfort
Beautiful, relaxing unit with foot bath and private onsen. Sauna room too but did not have time to use it. Communication tablet worked well when we had questions. No microwave and no coffee refulls but refrigerator had snacks and drinks upon late arrival so that was a relief! Train tram short walk uphill and bus stop a short walk downhill in opposite direction so very convenient location!
Stayed 3 nights in Feb 2025

10/10 Excellent

Sugiri

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fabulous property over the top amenities and private onsen. Everything with our stay was perfect except the clothes washer that could be better.
Stayed 1 night in Dec 2024

8/10 Good

Wenpeng

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property itself is amazing. The room is very specious with kitchen and laundry facilities. The private onsen and foot bath on the balcony are bonuses. Very close to train station and not too far from 7/11. However, the check in process was a nightmare. We were meant receive the reservation number and the pin to get into the building, but that never happened. We were stranded outside in the cold weather for at least half an hour. Another guest at the hotel let us in and told us they had the exact issue when checking in. Our friend who made booking via a different platform didn't receive email instruction either. They need to improve their check in process.
Stayed 2 nights in Dec 2024

10/10 Excellent

Benedicta

Liked: Cleanliness, property conditions & facilities
Clean, modern and convenient
Stayed 2 nights in Nov 2024

10/10 Excellent

Darcy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is a very nice property with great amenities like the foot bath and Onsen and the cold plunge
Stayed 1 night in Nov 2024

10/10 Excellent

Anja

Travelled with family
Liked: Room comfort

Relaxing stay

The room was wonderful!! Very relaxing even though there is a road under the hotel. Remember there is no staff at the hotel and no restaurants near by. So you need to think about breakfast and dinner. We used the local 7/11 and Gora is only one station away. Had an amazing massage in the evening.
Stayed 3 nights in Apr 2025

10/10 Excellent

Morten

Travelled with family
Liked: Cleanliness, room comfort

Luxury in the mountains

Very nice apartment in Hakone with private onsen and foot bath. Kitchen was well equipped and we loved eating breakfast with a stunning view of the mountains. Beds are comfortable- the only downside is that both double beds are placed in same room and then the futons (2 floor mattresses) was in a separate room. A bit odd but fortunately 2 of us slept well on the mattresses. The onsen was very nice! For restaurants - use Google Maps. They are located in small towns in the area, and the best way to get around is by train or bus - it is fast and super easy. Just use the Suica card on the phone like in many other cities in Japan. I highly recommend this hotel!
Stayed 2 nights in Apr 2025

10/10 Excellent

Sawako

Liked: Cleanliness, property conditions & facilities
すごく良かった
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Wing Yin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
非常美好的體驗 無論是設計裝潢以至到內部設施私人風呂桑拿、溫泉浸腳非常完美 房間設計非常寬敞，備有Netflix接駁很適合放鬆，享受一晚
Stayed 1 night in Mar 2025

10/10 Excellent

Toshiyuki

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Junsang

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Jonas Nils

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2024

6/10 Okay

RITSUTO

Liked: Cleanliness
Disliked: Property conditions & facilities
全体的に綺麗ですが、予約番号がメールで来てなく、 よくわからなかった。
Stayed 1 night in Dec 2024