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The Fontenay

5.0 star property

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Photo gallery for The Fontenay

Rooftop terrace
Indoor pool, outdoor pool, pool loungers
Lobby lounge
Sauna, hot tub, steam room, body treatments, body wraps, body scrubs
3 restaurants; breakfast, lunch and dinner served

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
Fontenay 10, Hamburg, 20354
  • Place, Alster Lakes
    ‪1 min walk‬
  • Place, Jungfernstieg
    ‪13 min walk‬
  • Place, Congress Center Hamburg
    ‪13 min walk‬
  • Airport, Hamburg (HAM)
    ‪27 min drive‬

Room options

View all photos for Classic Room (Fontenay, Queen)

Premium bedding, free minibar items, in-room safe, desk

Classic Room (Fontenay, Queen)

  • Sleeps 1
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Room (Fontenay)

Premium bedding, free minibar items, in-room safe, desk

Deluxe Room (Fontenay)

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier Room (Fontenay)

Premium bedding, free minibar items, in-room safe, desk

Premier Room (Fontenay)

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room (Fontenay, Alster)

Premium bedding, free minibar items, in-room safe, desk

Deluxe Double Room (Fontenay, Alster)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Suite

Premium bedding, free minibar items, in-room safe, desk

Executive Suite

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier Suite

Premium bedding, free minibar items, in-room safe, desk

Premier Suite

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Twin Room (Fontenay)

Premium bedding, free minibar items, in-room safe, desk

Classic Twin Room (Fontenay)

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Suite (Fontenay)

Premium bedding, free minibar items, in-room safe, desk

Suite (Fontenay)

  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

View all photos for Suite (Alster)

Premium bedding, free minibar items, in-room safe, desk

Suite (Alster)

  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

View all photos for Suite (Panorama)

Premium bedding, free minibar items, in-room safe, desk

Suite (Panorama)

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite (Senator)

Premium bedding, free minibar items, in-room safe, desk

Suite (Senator)

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite (Park)

Premium bedding, free minibar items, in-room safe, desk

Suite (Park)

  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

View all photos for Suite (Europa)

Premium bedding, free minibar items, in-room safe, desk

Suite (Europa)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

The Fontenay

Along with 3 restaurants, this hotel has a full-service spa and an indoor pool. WiFi in public areas is free. Other amenities include an outdoor pool, a fitness centre and a bar/lounge. Housekeeping is available on request.
The Fontenay offers 130 air-conditioned accommodations with minibars (stocked with some free items) and minibars. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a shower, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and safes. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.
Our customers tell us that they enjoy the helpful staff at The Fontenay. During your stay, you'll be connected to the convention centre and just a quick walk from Alster Lakes. Features include free WiFi in public areas, plus 3 restaurants and a full-service spa.
  • Free WiFi
  • Drinking and dining options include 3 restaurants, a coffee shop and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor and outdoor pools
  • Indulge with body wraps, manicures and pedicures or massages at the spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 3-minute drive from Hamburg Messe and Congress and a few minutes from St. Pauli Piers
  • Airport shuttle service available for a fee
The Fontenay offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A fitness centre, a sauna, and a library are also featured at the luxury The Fontenay. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star Hamburg hotel.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 11:30 AM and at the weekend from 6:30 AM to 11:30 AM.
Lakeside – This fine-dining restaurant only serves dinner. Reservations are required.
Parkview – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Open selected days.
Atrium Lounge – On-site café. Open daily.
Osteria due – On-site restaurant. Open daily.
24-hour room service is available.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Valet parking on site (EUR 40 per day)
  • Limited on-site valet parking

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:30 AM on weekdays and 6:30 AM to 11:30 AM on weekends; EUR 42 for adults and EUR 21 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Atrium Lounge
  • Lakeside
  • Osteria due
  • Parkview

Things to do

  • 18-hole adjacent golf course
  • Bicycle rentals
  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2018
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Locally-owned and organised tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • LED lighting
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The property’s Lakeside Restaurant is closed on Sundays and Mondays.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 5 October to 11 October:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately EUR 42 for adults and from EUR 21 for children
  • Airport shuttle fee: EUR 175 per vehicle (one-way, maximum occupancy 2)
  • Valet parking fee: EUR 40 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses some wind, solar and geothermal energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The Fontenay offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

National rating

This hotel is rated 5 stars.

Property is also known as

Fontenay Hotel Hamburg
Fontenay Hotel
Fontenay Hamburg
Fontenay
The Fontenay Hotel
The Fontenay Hamburg
The Fontenay Hotel Hamburg

The Fontenay Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 484 out of 548 reviews
Rating 8 - Good. 36 out of 548 reviews
Rating 6 - Okay. 14 out of 548 reviews
Rating 4 - Poor. 6 out of 548 reviews
Rating 2 - Terrible. 8 out of 548 reviews

10/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Klaus

Liked: Cleanliness, amenities
Disliked: Staff & service
Nice rooms
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Søren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I dont know where to begin😊. This is the most amazing hotel I have stayed at.. The room is beautifull, the staff is absolutely amazing and helpfull in any way. The food, the bar, the suroundings= wauw!!! Dont miss out on this hotel.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hospitality
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Joachim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most amazing hotel in Hamburg - live everything about it - the rooms, the atmosphere, the pool, the food and the amazing staff whi went beyond our family! Can’t wait to be back 💙
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Ka Hei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast is nice. Staffs are really helpful and friendly. Room is good as always.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class hotel on the beautiful Alster Lake. All the amenities you would expect and a friendly and professional staff.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Bijan

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a thoroughly enjoyable stay at the Fontenay. The staff were excellent- polite and friendly with knowledge of the city. Cannot recommend highly enough!
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top hotel, best service, best food.
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

Rafael

Liked: Cleanliness, amenities, property conditions & facilities
Awesome hotel. Great staff
Stayed 1 night in May 2025
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel on every level, one of the best we've stayed in.
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic chic hotel. Beautiful design great staff especially the concierge team. Rooms are funky and pool area amazing. Grounds and restaurants stunning too. Totally recommend this place.
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top Hotel

Loved the Hotel and the Service.
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

Christian Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Hotel in Germany
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Donella

Liked: Cleanliness, staff & service, property conditions & facilities
The fontenay is a great hotel.
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Markus

Top Hotel
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, just way out of the way and distant from main shopping
Stayed 1 night in May 2024
Verified

10/10 Excellent

Christoph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Hotel in Hamburg
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Natascha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and very friendly staff. Amazing pool overlooking Hamburg!
Stayed 1 night in Nov 2022
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location in Hamburg!
Stayed 2 nights in Jul 2023
Verified

10/10 Excellent

KEITH MORGAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful property

Excellent property , rooms have very high level of detail . Good food and very attentive staff!
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel Very modern with state of the art amenities Beautiful spa with indoor/outdoor pool Walking distance to downtown
Stayed 2 nights in Apr 2023
Verified

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location, nice bathroom, clean lines.
Stayed 4 nights in Jun 2023
Verified

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was so helpful and thoughtful.
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Kimy

Liked: Cleanliness, amenities
Overall stay was exception and in a beautiful city!
Stayed 5 nights in Nov 2024