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Novotel Tainui Hamilton

4.5 star property

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Photo gallery for Novotel Tainui Hamilton

Exterior
In-room safe, desk, laptop workspace, blackout curtains
Bar (on property)
Suite, 1 King Bed | In-room safe, desk, laptop workspace, blackout curtains
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View in a map
7 Alma Street, Hamilton, 3204
  • Place, Hamilton Central Business District
    ‪2 min walk‬
  • Place, SkyCity Hamilton
    ‪2 min walk‬
  • Place, Hamilton Centre Place
    ‪3 min walk‬
  • Airport, Hamilton (HLZ-Hamilton Intl.)
    ‪16 min drive‬

Room options

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 King Bed

7.0 out of 10
Good
(2 reviews)
  • 59 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Double Room, 2 Double Beds (Superior)

Family Double Room, 2 Double Beds (Superior) | In-room safe, desk, laptop workspace, blackout curtains

Family Double Room, 2 Double Beds (Superior)

8.0 out of 10
Very good
(1 review)
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed | In-room safe, desk, laptop workspace, blackout curtains

Executive Room, 1 King Bed

8.4 out of 10
Very good
(5 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 2 Double Beds

Superior Double Room, 2 Double Beds | In-room safe, desk, laptop workspace, blackout curtains

Superior Double Room, 2 Double Beds

9.2 out of 10
Wonderful
(26 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double Room, 2 Double Beds

Executive Double Room, 2 Double Beds | In-room safe, desk, laptop workspace, blackout curtains

Executive Double Room, 2 Double Beds

9.0 out of 10
Wonderful
(2 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout curtains

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(34 reviews)
  • 29 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

Novotel Tainui Hamilton

Luxury hotel with fitness centre and 24-hour front desk
Along with a restaurant, this smoke-free hotel has a fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, valet parking, 24-hour room service and a business centre are on-site. Housekeeping is available on request.
Novotel Tainui Hamilton offers 217 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. A pillow menu is available. 42-inch flat-screen televisions come with satellite channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers.

This Hamilton hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Novotel Tainui Hamilton. During your stay, you're just a quick walk from Waikato River. You'll find features such as free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym
  • Steps from Waikato River and Hamilton Central Business District
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

WiFi is free in public spaces. Event space at this hotel measures 2486 square feet (231 square metres) and includes conference space. A fitness centre, a terrace, and tour/ticket assistance are also featured at the luxury Novotel Tainui Hamilton. For a fee, parking is available.

This 4.5-star Hamilton hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 11:00 AM.
Restaurant On Alma – This restaurant serves breakfast, lunch and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured, covered valet parking on site (NZD 42 per day; includes in/out privileges)
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; NZD 37 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurant On Alma

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room babysitting
  • In-room cot
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2,486 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices in meeting rooms
  • Lift (86 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately NZD 37 per person
  • Valet parking fee: NZD 42 per day (in/out privileges)
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Novotel Tainui Hamilton
Novotel Tainui Hamilton Hotel
Novotel Tainui Hotel
Novotel Tainui
Novotel Hamilton Tainui Hotel Hamilton
Hamilton Novotel
Novotel Tainui Hamilton Hotel
Novotel Tainui Hamilton Hamilton
Novotel Tainui Hamilton Hotel Hamilton

Novotel Tainui Hamilton Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 499 out of 1000 reviews
Rating 8 - Good. 339 out of 1000 reviews
Rating 6 - Okay. 108 out of 1000 reviews
Rating 4 - Poor. 37 out of 1000 reviews
Rating 2 - Terrible. 17 out of 1000 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Richard

Stayed 1 night in Oct 2025

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very welcoming and helpful. Easy access and capable of parking my car. Room of good size and quality finishes in all areas.
Stayed 1 night in Oct 2025

6/10 Okay

Sam Y

Stayed 1 night in Sep 2025

10/10 Excellent

Nal

Stayed 1 night in Oct 2025

8/10 Good

Robert

Stayed 1 night in Sep 2025

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good option to stay in Hamilton, not to many options available when it comes to reasonable accommodation, Hamilton accommodation is below par
Stayed 1 night in Sep 2025

10/10 Excellent

fanny

Liked: Cleanliness, staff & service, property conditions & facilities
Parking hard, must pay valea
Stayed 1 night in Sep 2025

10/10 Excellent

Kylie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was lovely and clean. Staff were excellent. Loved the valet service.
Stayed 2 nights in Sep 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely be back, the staff are amazing Definitely Ten out of Ten, keep up the great work 🙏💙🙏
Stayed 2 nights in Sep 2025

10/10 Excellent

Kelvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

4/10 Poor

Jonathan

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2025

6/10 Okay

Robert

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Tired Hotel making it overpriced for what you get

Staff were fantastic, I haven’t stayed here for a few years and found this hotel is getting very tired. Worn carpets in rooms and not looking well vacuumed Breakfast wasn’t great, stale bread and cold cuts left out long enough to change colour Bonus though Bed was comfortable.
Stayed 1 night in Sep 2025

8/10 Good

Alissa

Stayed 1 night in Sep 2025

10/10 Excellent

David and Judy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding receptionist - Honey. She really is a honey and was efficient, friendly and very helpful. Awesome asset for the hotel.
Stayed 1 night in Sep 2025

6/10 Okay

Ben

Liked: Cleanliness, staff & service
Paying Novotel prices for an aged hotel
Stayed 1 night in Aug 2025

2/10 Terrible

Jasamrit

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Incorrect deposit

I am writing to formally raise a concern regarding my recent stay at Novotel on 15 August. Upon arrival, the night Duty Manager greeted us without a proper welcome and immediately asked for our keys. We explained that we had not yet checked in but had booked online. After confirming our booking and full payment, he informed us we were required to pay a $320 deposit as security in case of damage. This amount surprised us, as it seemed unusually high. I reconfirmed that our stay had already been paid for, and Amrit explained that the $320 was only a deposit. We paid the amount and proceeded to our room. Later, I reviewed the hotel policy outlined in the confirmation email, which stated that the required deposit is $100. I returned to reception to clarify. Another staff member confirmed that $100 is indeed the standard deposit. When I asked Amrit to show me where it stated that $320 was required, he could not provide a policy and instead said he had “just charged randomly.” This explanation was unsatisfactory, so I decided to follow up with the morning staff. The morning team was surprised by what had occurred, apologised, and confirmed it should have been $100. I also spoke morning Duty Manager, who advised that because I paid by credit card, the deposit should have been $50, not $100, and certainly not $320.
Stayed 1 night in Aug 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay, with friendly service and great facilities.
Stayed 2 nights in Aug 2025

8/10 Good

Irene, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly. I only had one issue, and that was the guest laundry - it was extremely helpful to have this, but they need to put clear instructions for the different machines up. I lost $4 - this is not about the money - but the porter was at pains to tell me what I did wrong, and honestly - I didn't do anything wrong I just tried to figure out the machines with no instructions. He did not offer to return my coins - a very small amount but I felt that was a bit off. He also did not need to lecture me, how am I to know how to operate the con mechanism? The two machines had a totally different system, one was a push in, one was a push in and pull out (I didn't know to pull the coin thing back out). It was annoying. Also on check in, and in the room there was no information given about breakfast times, no water in the room or suggestion to get water for the room, no indication that weekend breakfast went for longer, and no help to bring bags to the room. When checking out there were no trolleys left and I had to make several trips on my own, a fellow GUEST offered to help me. None of this is bad - I wasn't annoyed, but it is not 5 star so I think they could reflect that more honestly in their rating? I will repeat that the front desk and the restaurant and housekeeping staff were all very friendly and welcoming and the food was excellent. The decor is looking a little worn and tired but the rooms were clean. I would stay there again.
Stayed 2 nights in Jul 2025

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Remarkable, great staff+ facilities. Definitely 4 star, but very high quality within that bracket.
Stayed 2 nights in Aug 2025

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Parking

Website states no reserved parking (first come first served basis) and limited parking. When we arrived there was approximately 13 free parking sapces coned off down the side of the building. When I enquired about those spaces i was told by the valet that they had been reseved for a group. Ehat happened to first come first served. This then forced us to find alternative parking and in the end not knowing the area we used the valet service.
Stayed 1 night in Jul 2025

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very welcoming staff polite so easy to talk to
Stayed 1 night in Jul 2025

8/10 Good

Anna

Travelled with family
Great location
Stayed 1 night in Jun 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located so walkable to many dining options and central city. Modern building but showing signs of wear. The fridge in our room did not work. The staff offered to move us to another room, but as we were only staying 1 night, we decided against it.
Stayed 1 night in Jun 2025

8/10 Good

Penny

Stayed 1 night in Jun 2025