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Sheraton Grand Hangzhou Binjiang Hotel

5.0 star property

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Photo gallery for Sheraton Grand Hangzhou Binjiang Hotel

Exterior
Property amenity
Club Suite, 1 King Bed, River View, Corner | Premium bedding, minibar, in-room safe, desk
Club Suite, 1 King Bed, River View, Corner | Premium bedding, minibar, in-room safe, desk
Fitness facility

Popular amenities

  • Pool
  • Bar
  • 24/7 front desk
  • Gym
  • Air conditioning
  • Breakfast available

Explore the area

Map
1769 Jiang Hong Road, Binjiang District, Hangzhou, Zhejiang, 310052
  • Broken Bridge
  • Hangzhou Olympic Sports Center
    ‪5 min drive‬
  • West Lake
    ‪10 min drive‬
  • Hangzhou (HGH-Xiaoshan Intl.)
    ‪23 min drive‬

Room options

View all photos for 1 King Bed, River View, Guest Room

1 King Bed, River View, Guest Room | Premium bedding, minibar, in-room safe, desk

1 King Bed, River View, Guest Room

  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for 2 Double Beds, Club Lounge Access, Guest Room

Premium bedding, minibar, in-room safe, desk

2 Double Beds, Club Lounge Access, Guest Room

  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Non Smoking

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, River View

Club Suite, 1 King Bed, River View | Premium bedding, minibar, in-room safe, desk

Club Suite, 1 King Bed, River View

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, River View, Corner

Club Suite, 1 King Bed, River View, Corner | Premium bedding, minibar, in-room safe, desk

Club Suite, 1 King Bed, River View, Corner

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed, Club Lounge Access, Guest Room

Premium bedding, minibar, in-room safe, desk

1 King Bed, Club Lounge Access, Guest Room

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Corner

Club Suite, 1 King Bed, Corner | Premium bedding, minibar, in-room safe, desk

Club Suite, 1 King Bed, Corner

  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

Sheraton Grand Hangzhou Binjiang Hotel

Luxury hotel with 2 restaurants and free valet parking
2 restaurants, an indoor pool and a 24-hour health club are available at this smoke-free hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a snack bar/deli and a conference centre are on-site. Housekeeping is available on request.
Sheraton Grand Hangzhou Binjiang Hotel offers 301 accommodations with minibars and a safe. Beds feature premium bedding. 47-inch LCD televisions come with cable channels. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes and hairdryers.

This Hangzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Hypo-allergenic bedding and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Sheraton Grand Hangzhou Binjiang Hotel, you'll be close to Leifeng Pagoda. Free WiFi in public areas, free valet parking and 2 restaurants are available.
  • Free WiFi and wired Internet
  • Free valet parking and self-parking
  • Enjoy Chinese cuisine while dining at Yue Chinese Restaurant
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a 24-hour gym and yoga classes
  • 7 minutes by car from West Lake and 8 minutes from Leifeng Pagoda
Sheraton Grand Hangzhou Binjiang Hotel offers its guests an indoor pool and a 24-hour health club. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

A business centre, meeting rooms, and limo/town car service are available. Event space at this hotel measures 18299 square feet (1700 square metres) and includes a conference centre. A terrace, a vending machine, and multilingual staff are also featured at the luxury Sheraton Grand Hangzhou Binjiang Hotel. Limited free parking is available on a first-come, first-served basis.

This 5-star Hangzhou hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 6:00 AM to 10:30 AM.
Yue Chinese Restaurant – This restaurant specialises in Chinese cuisine and serves lunch and dinner.
Feast Signature – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Open daily.
24-hour room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; CNY 198 for adults and CNY 99 for children
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Feast Signature
  • Yue Chinese Restaurant

Things to do

  • 24-hour health club
  • Indoor pool
  • Yoga classes

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (18,299 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower (71 centimetre high)
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (119 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 47-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 350 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: CNY 16.6 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 198 for adults and from CNY 99 for children
  • Rollaway bed fee: CNY 350 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Sheraton Grand Hangzhou Binjiang
Hotel Sheraton Grand Hangzhou Binjiang Hotel Hangzhou
Hangzhou Sheraton Grand Hangzhou Binjiang Hotel Hotel
Hotel Sheraton Grand Hangzhou Binjiang Hotel
Sheraton Grand Hangzhou Binjiang Hotel Hangzhou
Sheraton Grand Hotel
Sheraton Grand
Sheraton Hangzhou Binjiang
Sheraton Hangzhou Binjiang
Sheraton Grand Hangzhou Binjiang Hotel Hotel
Sheraton Grand Hangzhou Binjiang Hotel Hangzhou
Sheraton Grand Hangzhou Binjiang Hotel Hotel Hangzhou

Sheraton Grand Hangzhou Binjiang Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 34 out of 59 reviews
Rating 8 - Good. 17 out of 59 reviews
Rating 6 - Okay. 5 out of 59 reviews
Rating 4 - Poor. 2 out of 59 reviews
Rating 2 - Terrible. 1 out of 59 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

LEE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

SUNGGOEN

Stayed 2 nights in Jan 2025

10/10 Excellent

BONGSU

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2025

10/10 Excellent

Fan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

8/10 Good

Joseph

Stayed 6 nights in Sep 2024

10/10 Excellent

jingyao

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place and clean room
Stayed 1 night in Jun 2024

10/10 Excellent

Jason Marc

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable

Comfortable and large room. But take note there is a charge for use of disposable amenities like toothbrush and even hand soap (apparently a city council initiative). Nice view and location.
Stayed 1 night in Jan 2024

10/10 Excellent

Jiayu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Jacob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities

river walk is exceptional

fantastic hotel. great location. my only complaint is they must have some mattress protector on the beds, they don't breathe well so i'm sweating at night. walking distance to the mall is also great. and you get get a several mile walk in next to the river. very scenic and the boardwalk is right across from the hotel. highly recommended to take a walk at night.
Stayed 2 nights in Aug 2023

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness
Hotel is definitely NOT as clean as a typical 5 star hotel… Location is excellent to have a walk along Qiantang river.
Stayed 2 nights in Jun 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

4/10 Poor

Edward

Disliked: Staff & service

Avoid check in/out

Check in and check our was awful .. check out 7am no one on check out desk had to go find someone
Stayed 1 night in Jun 2018

8/10 Good

alon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

LUCKY STAR, NEW YORK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The excellent business hotel in Hangzhou.

The Staff is very kind and good English speaking. The room is cozy and clean. The breakfast restaurant's food are good enough for the foreigners and staffs is very nice and friendly. I appreciate this restaurant staff's service.
Stayed 3 nights in Nov 2017

4/10 Poor

CAROLINA

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Always stay in this hotel but this time they changed the service and conditions, first they wanted to changed to twin bed and they were so impolite
Stayed 1 night in Sep 2017

10/10 Excellent

gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Newer Hotel.

Very new hotel. If you "have" to be in Hangzhou China, I recommend this hotel.
Stayed 2 nights in Aug 2017

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice and clean hotel

nice and very clean room. front desk spoke English

10/10 Excellent

cash, y

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New and comfortable

Service is also awesome, room is very clean, they also provide smoking room. Very convenient.

10/10 Excellent

Soo, Seoul

Liked: Cleanliness, property conditions & facilities, room comfort

Wonderful Hotel in the heart of Alibaba

This hotel looked very new. We stayed one night in a superior room. The room was very modern and had an excellent condition. We enjoyed staying there. The only problem was that the hotel staff were not specialized. They may need more experience.

10/10 Excellent

Yang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

6/10 Okay

Katia Maria Nardini

Business traveller
Liked: Cleanliness, room comfort
Quartos ótimos e sem carpete, algo raro na china. Café da manhã muito bom.
Stayed 1 night in Mar 2025

10/10 Excellent

Lai Pong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly Recommended Hotel

The staff is very helpful, nice, and supportive. The room is clean.
Stayed 2 nights in Jan 2025