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San Palace Hotel

3.5 star property

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Photo gallery for San Palace Hotel

Outdoor pool, pool umbrellas, pool loungers
Reception
City-View Terrace Suite | Terrace/patio
Premium Balcony Room | Balcony view
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Pool
  • Room service
  • Housekeeping
  • Air conditioning

Explore the area

Map
187 Hang Bong Street, Hoan Kiem District, Hanoi, 10000
  • St. Joseph's Cathedral of Hanoi
    ‪9 min walk‬
  • Hoan Kiem Lake
    ‪11 min walk‬
  • Hanoi Old Town Night Market
    ‪11 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪40 min drive‬

Room options

View all photos for Premium Balcony Room

Premium Balcony Room | View from room

Premium Balcony Room

  • 45 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room with Window

Premium Room with Window | Minibar, in-room safe, individually furnished, desk

Premium Room with Window

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for City-View Terrace Suite

City-View Terrace Suite | Minibar, in-room safe, individually furnished, desk

City-View Terrace Suite

  • 35 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Family Room With Window

Family Room With Window | Minibar, in-room safe, individually furnished, desk

Family Room With Window

  • 42 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Deluxe Double or Twin Room.

Deluxe Double or Twin Room. | Minibar, in-room safe, individually furnished, desk

Deluxe Double or Twin Room.

  • 28 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Superior Double Room, No Windows

Minibar, in-room safe, individually furnished, desk

Superior Double Room, No Windows

  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

San Palace Hotel

Hotel with a full-service spa, a quick walk to Train Street
Along with a full-service spa, this smoke-free hotel has an outdoor pool and a restaurant. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site.
San Palace Hotel offers 30 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. Each accommodation is individually furnished. 54-inch flat-screen televisions come with cable channels. Bathrooms include a shower, slippers, bidets and complimentary toiletries.

This Hanoi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site.
Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include Thai massages, facials, body wraps and body scrubs.
Our customers tell us that they can't get enough of the helpful staff at San Palace Hotel. During your stay, you're just a quick walk from St. Joseph's Cathedral of Hanoi. Free WiFi in public areas, a full-service spa and an outdoor pool are available.
  • Free WiFi
  • Drinking and dining options include a restaurant, a swim-up bar and a poolside bar
  • Motorbike parking only
  • Take a swim in the outdoor pool
  • Treat yourself to manicures and pedicures, body scrubs or body treatments at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Just a 3-minute walk from Train Street and 7 minutes on foot from Hoa Lo Prison Museum
  • Airport shuttle service available for a fee
San Palace Hotel offers its guests a full-service spa, an outdoor pool, and a children's pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Spa services, tour/ticket assistance, and concierge services are also featured at San Palace Hotel. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3.5-star Hanoi hotel is smoke free.

San Palace Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Onsite motorcycle parking only

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 24-hour pool access
  • Children's pool
  • Full-service spa
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Pool access ramp on site
  • Visual alarms in hallways
  • Well-lit path to entrance

More

  • 9 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 54-inch flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: noon
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at San Palace Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 200000.0 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 517000 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: VND 200000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
San Palace Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access is available 24 hours a day.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Nevaeh Hotel Hanoi
L'Harmonie Hotel Spa
San Palace Hotel Hotel
San Palace Hotel Hanoi
Nevaeh Hotel Spa Ha Noi
San Palace Hotel Hotel Hanoi

San Palace Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 54 out of 74 reviews
Rating 8 - Good. 13 out of 74 reviews
Rating 6 - Okay. 3 out of 74 reviews
Rating 4 - Poor. 3 out of 74 reviews
Rating 2 - Terrible. 1 out of 74 reviews

9.2/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Jarrard

Liked: Cleanliness, staff & service
Disliked: Room comfort

Lovely hotel but far too noisy!

Location was pretty convenient however, er on the side of caution with balcony rooms. We recieved a free upgrade to a lovely large balcony room however unfortunately it's extremely noisy with road noise. You will 100% require ear plugs to sleep and still likely be woken up multiple times. The doors do little to keep the noise out. Old Quarter during the week is busy until 10pm and then still has enough honks, beeps, sirens and garbage trucks and bikes with their loud vocal speakers. They start up again at 630am too so don't expect to sleep well. I would recommend the hotel invest in some double insulation windows and doors, it would make a world of difference in the comfort. We also found the bed a little too firm for our liking. The sheets covering the bed didn't really fit properly and would easily come off and become wrinkled under you.
Stayed 3 nights in Mar 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The San Palace Hotel is on the edge of the old quarter a d within a few minutes walk to train street. Multitude of food and attraction on the doorstep. The rooftop pool and bar a great oasis after a busy day on the streets. Staff went out of their way to help wherever they could.
Stayed 5 nights in Sep 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing to complain about except Wifi speed Great location , great staff
Stayed 3 nights in Mar 2024

10/10 Excellent

Gayle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Gayle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the area of the San Palace Hotel as it was very convenient to shops and restaurants. We also like to walk everywhere and it was very central to many of the sites we wanted to see. The staff was fantastic and very helpful and friendly. They were one of the highlights. Our room was very spacious and comfortable. A nice breakfast was served in the mornings with eggs made to order. Rides to and from the airport were arranged by the staff on our behalf and worked out very well. I would recommend staying here while visiting Hanoi.
Stayed 1 night in Dec 2023

10/10 Excellent

Gayle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel and staff were so helpful and friendly. Nice spacious room with comfortable bed and nice seating area. Nice bathroom. Good breakfast included every morning. Coffee was excellent. Would stay here again.
Stayed 5 nights in Dec 2023

10/10 Excellent

Jacqueline, Sheffield

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, couldn’t do enough for us, especially Lily !!! Lovely young lady , spoke good English so helpful and also making sure we was safe, and looked after from start to finish . Hotel food very good, rooms nice with balcony.
Stayed 3 nights in Oct 2023

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Wonderful staff
Stayed 3 nights in Oct 2023

8/10 Good

Byron

Travelled with partner
Liked: Amenities
Tracy and Tom were very friendly and extremely helpful! The hotel is right in the heart of the old quarter, so it is very convenient to most tourist sites.
Stayed 5 nights in Oct 2023

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very comfortable stay

Room was clean and very comfortable. AC worked very well and bed was very comfortable. Staff was amazing! Everyone who worked there were extremely polite, friendly and helpful. Just amazing people. Breakfast was good too. Good selection of coffee/tea/juice, three types of bread, two types of cereal, yogurt, plus a rotating selection of three different hot dishes (changed daily) and two different fresh fruits (again, changed daily). The only downside is the hotel lobby feels very cramped but of course they can’t do much about that. Also, hotel is located at a particularly busy intersection so crossing street is difficult but I guess that’s Hanoi!
Stayed 4 nights in Jul 2023

10/10 Excellent

Rory

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, with nice rooftop pool and views, and in a great location - but what makes the stay is the staff, they are all so lovely and attentive and really helpful with planning trips and finding things to do in Hanoi. Would definitely stay again.

10/10 Excellent

Chung Keong

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall satisfaction level is good. Very convenient to find local food even in the midnight. Staffs are friendly and helpful. The room is clean and the hotel located at quite central of Old quarters. Will come back again
Stayed 3 nights in May 2023

10/10 Excellent

Selena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay at this wonderful hotel, very helpful & friendly staff
Stayed 3 nights in May 2023

10/10 Excellent

Gerald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Tania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful finishings. Comfortable bed friendly staff and very accommodating to our needs.
Stayed 1 night in Apr 2023

10/10 Excellent

Yael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was amaising. Camilla was great !! Very helpfull and kind.
Stayed 1 night in Apr 2023

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
The staff in particular Camellia were so attentive caring and going the extra mile in helping us to sort things . Entire stay was very nice indeed
Stayed 4 nights in Mar 2023

6/10 Okay

Peter

Travelled with partner
Liked: Cleanliness, staff & service
Friendly helpful staff.
Stayed 1 night in Feb 2023

10/10 Excellent

Mara, Balaclava

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It’s says 3 star but in reality it’s a 5.. the hotel was clean and close to everything. The staff where amazing, so friendly and would go annoyance beyond to make sure your stay was amazing.. thank you to Ms moon, Charlie, Mr tom and David.. bed was so comfortable and breakfast was great
Stayed 3 nights in Feb 2023

10/10 Excellent

Howard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and polite.
Stayed 3 nights in Jan 2023

10/10 Excellent

Samsul

Liked: Staff & service
Nice place to stay

2/10 Terrible

Anuj

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in the heart of Old Hanoi

We stayed here two nights, one when we arrived in Hanoi from the U.K. and one when we arrived back from our Ha Long Bay cruise. Both times the staff made us feel welcomed and were extremely friendly, accommodating, courteous and overall lovely. We would recommend staying at L’Harmonie to anyone visiting Hanoi for a short or long stay, our room was comfortable and the air con great, the location is 10/10 and the breakfast was hot and tasty.
Stayed 1 night in Nov 2022

10/10 Excellent

Llinos

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommend!

Stayed 1 night in Oct 2022

10/10 Excellent

Michiel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022