10/10 Excellent
James
17 Aug 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I selected this hotel for its location, within meters' walking distance of the train station. The positive reviews were a contributing factor in my selection, and I want to add to them now. Upon walking through the door and riding the escalator up one floor, I was immediately greeted warmly by the staff at the counter. They checked me in quickly and were able to answer all my questions. A couple of the staff spoke very good English. There was a gentleman who was particularly eager to please and very friendly, offering an umbrella on a rainy day and helping me with luggage forwarding paperwork. The cafe at the bottom of the hotel was exceptional. I highly recommend getting a coffee and their morning breakfast options, which include an egg, toast, and a few other items. Now, for the room itself. I did not try the restaurant, but it looked very nice. My room was consistently clean and very quiet. One of the days during my trip I was quite sick and was able to relax and recharge in my room without interruption. Having so many convenience stores, a pharmacy, and the train station within a very short walk was much appreciated as I recuperated. The bed was comfortable, and I was able to cool the room down to my preferred temperature easily. Overall, if you want easy access to the Kyoto shinkansen station, I highly recommend this hotel. It is comfortable, the staff are friendly and helpful, and the on-site cafe and restaurant are worth exploring.
James
Stayed 4 nights in Apr 2025